Meet Our Staff
Sales
Shawn Hamze
Senior Sales Professional
Therion "Bubba" Mitchell
Senior Sales Professional
Art Liscano
Sales Consultant
Pouya Yahyavi
Sales Consultant
Carlos Aguilar
Sales Consultant
Sheldon Boyce
Sales Consultant
Eric Whitley
Sales Consultant
Derrick Far
Sales Consultant
Sam Sakbani
Sales Consultant
Anthony Blount
Sales Consultant
Tim Palmer
Sales Consultant
Gopal Patel
Sales Consultant
Pedro Romero
Sales Consultant
Preston Botkin
Sales Consultant
Valentina Felska
Sales Consultant
Bethany Cullen
BDC
Philip "The Weekday" James
Sales Consultant
Shadan Ebadeh Ahvazi
Sales Consultant
Marcel Price
Sales Consultant
Dustin Compton
Sales Consultant
Tyler Jones
Sales Consultant
Charay Ridlon
Sales Consultant
Finance
Carter Palmer
Finance Manager
James Fisher
Finance Manager
Sheldon Hoffman
Finance Director
Gabriel Frunza
Finance Manager
Management
Sonny Naser
General Sales Manager
Mike Ortiz
New Car Sales Manager
Jeff Allen
Pre-Owned Sales Director
Jared Castille
New Car Sales Manager
Eddie Gomez
Invenotry Manager
Preston Brenner
Service Director
Steve Borke
Vehicle Exchange Manager
Jim Hayth
General Manager
JP Sierra
Parts Director
Service
Alexa Gonzalez
Customer Experience Manager
Alex Zamora
Service Advisor
Carolyn Smith
Genesis Concierge
Tom Williamson
Genesis Delivery Driver
Pedro Herrera
Service Advisor
Victor Cabrera
Service Manager
Ricardo Cader
Service Advisor
Ali Mazloum
Genesis Advocate
Hayleigh Plummer
Quicklane Manager
Andrew Delgado
Quick Lube Supervisor
Marcus Hixon
Internals Manager
Griffin Perry
Service Advsior
Shawn Hamze
Senior Sales Professional
Jun 29, 2022
Go see Shawn!
Go see Shawn! My family has purchased several vehicles over the years at South Point Hyundai. We always have a great buying experience with Shawn
Jun 29, 2022
Let me start by saying I love my new Elantra!
Let me start by saying I love my new Elantra! Shawn Hemze was so kind and patient! He answered all our questions and gave us all the options that were available. Shawn made the car buying experience really pleasant and we will for sure go to him when we need another car. Shawn even followed up with us and thanked us!!!! We appreciated his help and his kind demeanor.
May 29, 2022
I wanted to trade in my old tucson for a new one, but I
I wanted to trade in my old tucson for a new one, but I wasn’t sure if it was possible. So, I called South Point Hyundai and they said that people do trade in all the time. Shawn Hamze called me a few minutes later and he became my contact. At first, I just wanted to see some numbers, but he was so great and understanding of what I needed it and could pay for that I decided to get a new car. I didn’t feel any pressure and he provided a great customer service. I highly recommend this dealership and Shawn Hamze.
May 22, 2022
I want to thank Shawn Hemze for always taking care of me
I want to thank Shawn Hemze for always taking care of me and making things quick and easy when purchasing my new vehicle.
May 07, 2022
Look, we all know buying a car can be intimidating and
Look, we all know buying a car can be intimidating and stressful. I went here expecting the typical jazz sales people do with the “let me talk to my manager”. My experience was 100% the opposite. I came in trading in my Audi and I feel the customer service was so much better then the Audi dealer. At no time during the process did anyone try to upsell me anything or add extended warranties or other items. Plus when I requested to remove some accessories. They easily said no problem and didn’t charge me. While it’ll always take a long time at the dealership. This time was at least pleasant enough not feeling pressured to do anything I didn’t want to. Shawn and Sam both took good care of me and was very easy going and fun to conversation with. This is first time I’ve ever left a review for a dealership and it’s well worth it.
Therion "Bubba" Mitchell
Senior Sales Professional
Apr 09, 2022
What a wonderful experience at south pointe Hyundai!
What a wonderful experience at south pointe Hyundai! Dustin is an absolute gem. Definitely made my car experience easy and fast. In love with my new Honda Civic! Super cute and dependable. Thanks South Point Hyundai. I will be doing business with you all again
Jan 22, 2022
Awesome deal and really thankful for the car and the...
Awesome deal and really thankful for the car and the chance to get this for the family
Dec 09, 2021
I was going through so much in November. My 2021 was...
I was going through so much in November. My 2021 was totaled and Mr.Bubba not only got me into another car but a newer one. I appreciate you Mr.Bubba.
Nov 17, 2021
I had a great time working with Bubba M itchell he took...
I had a great time working with Bubba M itchell he took great care of me .
Sep 27, 2021
Excellent experience al around. Bubba went above and...
Excellent experience al around. Bubba went above and beyond to get us in the car we wanted.
Art Liscano
Sales Consultant
Apr 27, 2022
Some of the most amazing and friendly staff I have
Some of the most amazing and friendly staff I have encountered ever at a dealership. Pedro was fantastic and helped out and answered any questions I had as well as kept in contact with me for several days previous and supplied me with loads of additional photos and info. If you are looking for one of the best dealership experiences, you have found the place!
Apr 19, 2022
Art Liscano was very professional in sales, he reached
Art Liscano was very professional in sales, he reached out to me that a Hyundai Venue Denim ( Limited) 2020 was available. After searching dealers from San Antonio to Abilene (for about 2 months) there was finally 1 available, so I drove from Temple Tx to Austin to start a purchasing process. I'm very satisfied...Charles E. McAfee
Apr 09, 2022
After an unfortunate experience at North Austin Carmax, I
After an unfortunate experience at North Austin Carmax, I decided to take my business elsewhere. I landed here at South Point Hyundai to buy my pre-owned vehicle, with a great sales rep, Art Liscano. Art was very welcoming, informative, and most of all, patient and KIND. Within my personal experience of car shopping that has been rare. I 10/10 recommended this location and to ask for Art! He went above and beyond to have everything I needed completed in a timely manner and I honestly can't be happier with my purchase. Thank you SPH!
Apr 03, 2022
Came in to pull a car out for my mother.
Came in to pull a car out for my mother. One if the dealers Arturo Liscano, got us set fast. When my car insurance was making it difficult. Arturo helped us till it got fixed.
Mar 08, 2022
Art Liscano was an amazing sales guy.
Art Liscano was an amazing sales guy. He helped us get into what we wanted. He worked with us so much and answered all our questions. Would definitely recommend him to anyone looking to purchase or trade in their vehicle.
Carter Palmer
Finance Manager
Jun 29, 2022
Let me start by saying I love my new Elantra!
Let me start by saying I love my new Elantra! Shawn Hemze was so kind and patient! He answered all our questions and gave us all the options that were available. Shawn made the car buying experience really pleasant and we will for sure go to him when we need another car. Shawn even followed up with us and thanked us!!!! We appreciated his help and his kind demeanor.
Jun 23, 2022
This is my second car purchase from this dealership.
This is my second car purchase from this dealership. My first experience was so great I came back to trade in my car. I wish I would have picked a different dealership because my experience this time has been horrible. I was dealing with Charay and Carter. Charay was my salesperson and Carter was the financial officer. See my review on Charay. Carter was fine. He did his job that day. But when my certified used car started to have issues 13 days after leaving the lot, no one really cared. My car was squealing while in reverse and it was becoming worse by the day. I called Carter and explained my situation and that I had bought the extended warranty. When I asked if I would be responsible for fixing whatever was wrong with my 13 day old car, he said probably. Once I explained that I had purchased the extended warranty and I have only had the car for 13 days and I have only put 150 miles on it he said bring the car to the service department and let them know what is going on. It sounds like "something we missed". When I arrived at the service department Pedro took my car to find out why it was making that awful noise. I let Carter know I was there. He sent over Charay. She came over with a list of repairs the dealership had done to my car and ready to fight and bully me into paying for repairs on a car I have had in my possession for 13 days. Charay said that it was probably something I broke and the mechanics will be able to tell I broke it. Great. Pedro came back a few hours later to tell me my rotors were put on wrong by the dealership. MY ROTORS WERE PUT ON WRONG! The charge was $275. I needed to get the charged cleared by management so he could do the repairs. Guess who was nowhere to be found after finding out that information? Carter and Charay. The service department was paging them both and calling their lines for an hour. After waiting an hour to hear back from someone, Preston in the service department went ahead and gave the go ahead to get the repairs done with no charge because it was the dealerships faught. Carter just stopped responding to calls and texts. Charay did call me back after about 3 hours to find out "what I needed".......Are you kidding me? ARE YOU KIDDING ME??? No apologies. No real concern. Nothing. Now I am extremely worried about what else the dealership "missed" while certifying my pre-owned car. Don't bother reaching out to anyone else, no one cares about you or your car once the sale is made. I have made several attempts to get in touch with the GM. No return calls or emails. You will be discarded once you sign the contract. Do not buy a car from this dealership or this person.
Jun 03, 2022
Carlos is an absolute GEM!
Carlos is an absolute GEM! I had the pleasure of working with him yesterday. He was patient, kind, listened to me and my wants and I was in and out of there very quickly. I am so happy he was the one to greet me when I came in. This is my second car to buy from South Point and I will continue to do business with them as I have had nothing but phenomenal service. I can not say enough great things as well about Carter in financing he was proactive and smart, while also really showing that he is working for the Customer (me). The whole process was so smooth. Thank you South Point.
May 29, 2022
I wanted to trade in my old tucson for a new one, but I
I wanted to trade in my old tucson for a new one, but I wasn’t sure if it was possible. So, I called South Point Hyundai and they said that people do trade in all the time. Shawn Hamze called me a few minutes later and he became my contact. At first, I just wanted to see some numbers, but he was so great and understanding of what I needed it and could pay for that I decided to get a new car. I didn’t feel any pressure and he provided a great customer service. I highly recommend this dealership and Shawn Hamze.
May 24, 2022
Great and fast work from Sam E helped with the whole
Great and fast work from Sam E helped with the whole deal. Lots of good things to be said
Pouya Yahyavi
Sales Consultant
Jun 27, 2022
I recently made my 2nd purchase at South Point Hyundai.
I recently made my 2nd purchase at South Point Hyundai. Honestly speaking, I returned because of Pouya. He made my first buying experience so easy. I DO NOT like dealing with car dealers; it is time consuming and you somehow always feel like you’re being constantly misled. If you have similar hesitations, PLEASE VISIT POUYA! You will not only feel comfortable, BUT you will LOVE THIS GUY! I have already informed him that I will be adopting him, but I’ll share for the sake of future hesitant car buyers.
Jun 25, 2022
My wife and I bought a Hyundai Palisade back in April
My wife and I bought a Hyundai Palisade back in April 2022 from Pouya and it has been our best car buying experience to date. We definitely appreciate the dealerships loyalty to their customers. You don’t find that often especially in today’s market. However, nothing stands out like our salesman, Pouya. He went above and beyond to ensure we got exactly what we wanted and ahead of schedule. He kept us informed through the whole process and answered any questions we had. He was honest, intelligent, and never pushy! He’s the perfect salesman. Not only did he make the car buying experience excellent, but he has continued to follow up with us to make sure the car is meeting our expectations and to answer any questions or concerns we had. He really does go above and beyond for his customers! If you’re in the market to purchase a vehicle, he is the guy you want to work with!
Apr 29, 2022
Pouya worked quickly to help me find a vehicle I wanted
Pouya worked quickly to help me find a vehicle I wanted and lay out all the available vehicles without any confusion. He was able sort out all the processes in between saving me so much time and effort. He works to share a non biased and fact based information and helps his clients make the best decision. Pouya is diligent in communicating necessary information in a timely manner. His work is efficient, transparent, and honest. It was a such a great pleasure working with Pouya.
Apr 29, 2022
Mr.P is the best especially during this bizarre market!
Mr.P is the best especially during this bizarre market! His updates, communication style, and follow through guve ypuba sense of trust and security. Qualities I would use to describe him: solid, principled, grounded, positive, hustles, listens, rolls up his sleeve to GSD. Mr. Fisher knows the business and truly makes you feel like he has your best interests when helping you finance. No BS just straight talk from someone with decades of experience across the industry.
Apr 28, 2022
Pouya was one of the best car salesmen i've ever worked
Pouya was one of the best car salesmen i've ever worked with. He was knowledgeable, professional, friendly, and honest. I worked with him for months and he was always quick to respond, attentive, and kept me informed on my vehicle. I highly recommend him to anyone looking for a new vehicle.
Sonny Naser
General Sales Manager
May 21, 2022
Sam E was wonderful to deal with when purchasing a new
Sam E was wonderful to deal with when purchasing a new Hyundai for our business. He was very professional and organized we well as personable. I would recommend him to anyone looking for a new Hyundai
May 19, 2022
Sam E was a pleasure to work with.
Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.
Jan 26, 2022
Amazing experience. 10/10. Five stars!! I had been to...
Amazing experience. 10/10. Five stars!! I had been to three other dealerships and then found South Point Hyundai through the AAA website. They had the exact car I was looking for. I called and spoke to Sonny Nasar. He explained everything to me, I went straight there and purchased my dream car! This is the first time I have bought a brand new car and was extremely intimidated by the whole experience. Shawn Hamze was a great help, very kind and has been great as far as following up with me and making sure I am truly satisfied as their customer. The finance person was Carter Palmer and he was amazing!! And I have to say, do not doubt this man based on his young age, he was incredible. He’s someone I would love to see where he is in five years, he’s really something else! The whole process was so quick, I got what I wanted and felt so respected and they even got me a better rate than my credit union offered me. Thank you so much Shawn, Carter, and Sonny. I will 100% recommend everyone I know in the Austin area (I live an hour away and it was well worth the drive) to go to South Point Hyundai when looking for their next car.
Jan 03, 2022
Timmy Wiles was amazing! He knew exactly what we wanted...
Timmy Wiles was amazing! He knew exactly what we wanted and had it ready for us to look at as soon as we got here. He took great care of us and made our buying experience easy and enjoyable! So much so that we came back the next day and bought another car from him!
Nov 15, 2021
My girlfriend bought a brand new Accent from Derrick Far....
My girlfriend bought a brand new Accent from Derrick Far. As she was driving home from the dealership the rear passenger tire had a blow out. Thirty miles from the dealership. She called Derrick hoping for some help and he was unable to help her. She called the 24 hour roadside assistance that comes with every new car and she still (3 days later) has not heard back from them. After she got help changing her tire she limped back to the dealership and Derrick told her she could purchase a new tire. She asked to speak to a manager because to say the least she was not satisfied with the service. At that point the general manager Sonny Naser came in and belittled her buy telling her that the dealership was not responsible for tire damage. He told her it was like getting a chip in the windshield and that was not the drivers fault. After spending 2 hours on the side of the road now my girlfriend was being treated even worse at the dealership. She was final working with a manager Jared Castille who was making an effort to help her. She told him that she would like to return the car because the service was so terrible and he said no she signed a contract. She said she didn't know what to do and she would have to contact a lawyer, at that point he kicked her out of the dealership. She got in her old car and came home. Jared sent her a text later that night saying that they would take to car back. My girlfriend told him she would bring the keys back to the dealership in the morning and Jared told her he would be there to get everything worked out. My girlfriend and I went to the dealership the next morning and Jared Castille was off. I told an employee that we were there to return the keys and get a document releasing my girlfriend from her obligation, plus we needed the money that she put down on the car. The person who was helping us (I never got his name) kept insisting that we give him the keys. I told him we would keep the keys because that was the only thing we had to show for our purchase and that they would get the keys when she got her money and document. The debate was getting loud and Sonny Naser came out and told us to get our "white trash pieces of xxx" out of his dealership. At that point I realized why Derrick and Jared were such despicable employees. If one single person had told my girlfriend "oh my gosh I am so sorry this happened we will send someone right away to assist you" this review could have been 5 stars.
Carlos Aguilar
Sales Consultant
Jun 03, 2022
Carlos is an absolute GEM!
Carlos is an absolute GEM! I had the pleasure of working with him yesterday. He was patient, kind, listened to me and my wants and I was in and out of there very quickly. I am so happy he was the one to greet me when I came in. This is my second car to buy from South Point and I will continue to do business with them as I have had nothing but phenomenal service. I can not say enough great things as well about Carter in financing he was proactive and smart, while also really showing that he is working for the Customer (me). The whole process was so smooth. Thank you South Point.
Apr 27, 2022
They were all very helpful in finding a car for my needs
They were all very helpful in finding a car for my needs and were able to listen to what we needed!
Nov 01, 2021
Excellent service thru Carlos, great customer service. I...
Excellent service thru Carlos, great customer service. I highly recommend him for any type of sales.
Oct 09, 2021
Sam E and Carlos are the best. When I need a car I always...
Sam E and Carlos are the best. When I need a car I always go to them.
Sep 18, 2021
Carlos waited for me to get there to talk to me about a...
Carlos waited for me to get there to talk to me about a car and I’m glad he did I bought one
Mike Ortiz
New Car Sales Manager
May 05, 2022
Sam E did a fantastic job.
Sam E did a fantastic job. Very knowledgeable and straight forward with the sales process.
Oct 25, 2021
Sam E was great to work with. I was looking for a...
Sam E was great to work with. I was looking for a specific vehicle and he had it on his lot; he sent pics and we planned a time that day. We discuss financing option via text as well. Upon arrival he sent me immediately out to test drive, and he got my car back for trade-in appraisal. Even though we had done alot up front, we still had a hard negotiation over #'s and he stuck with me and had a great attitude. It was a 4 hour process (arrival to departure)...it was a Saturday (super busy day for them). Sam got to know me personally and shared about himself, that's the name of the game in sales...he made sure I left with a hot coffee and bottled waters and even offered an early plate for dinner! FINANCE was my favorite, Sheldon was AWESOME to work with! I also got to know him personally, and we shared lots of laughs! This guy was PHENOMINAL! As for Management I worked with Mike Ortiz...no BS with this guy ;-).
Mar 23, 2021
We drove 2 hours to go see 2 used cars next door at the...
We drove 2 hours to go see 2 used cars next door at the Audi dealership. I’d been working with a salesman there and he had them ready for me when we got there. As we finally pulled up, someone else was pulling up in my car that I was pretty sure I was going to get. They had just finished test driving it and bought it. We were just 10 minutes too late. I was pretty upset so we walked next door to the Hyundai dealership and were immediately greeted by friendly, personable people. I told them I was in the market for a Palisade and Jay came up and showed them to us. He was extremely knowledgeable about them and taught me everything I needed to know without wasting any of our time. He was honest, caring, smart and efficient. We were given a better deal on the Palisade, but less on my trade. I started feeling unsure about it and decided to go home and think about it, and then the sales managers Mike and Sonny came in and made sure we were happy by offering me what the other dealerships were for my trade, making them the best deal. Not only did I get the best deal, but I felt taken care of, I felt like I was valued by being there. I’ve been to a lot of dealerships searching for the right car and the right deal, but it’s about more than that. There are so many yucky salesmen out there that only care about making a sale and you know they are just saying what they need to say to try to make the sale, including lying to get it. I finally found a place where I didn’t get that yucky feeling from them. We have a Hyundai dealership 5 minutes down the road from where I live, and I’ve been there many times while shopping for my car. I can say with full confidence that this location is well worth the 2 hour drive, and then some, for the way they treat their customers. Thank you Jay, Mike, and Sonny, for making my dream car purchase finally come true!!!
Jan 01, 2021
YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM...
YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM SONNY, MIKE AND GILBERT THE GO ABOVE AND BEYOND TEAM... PRAY HYUNDAI ALWAYS APPRECIATE EVERYTHING THEY DO FOR HYUNDAI
Dec 04, 2020
They were very Friendly and informative. I really enjoyed...
They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!
Jeff Allen
Pre-Owned Sales Director
Apr 27, 2022
Pouya did a great job throughout the whole process.
Pouya did a great job throughout the whole process. He is friendly, professional and very pleasant to work with. He provided us with all the info we needed and was none pushy. My only complaint is about the 1 hour and 40 minutes wait time from the moment I walked in until I saw the finance person. This is considering that I had sent my application the day before. Gabriel in finance was very helpful and quick to get the financing done and get me out of there
Jan 31, 2022
Art me ayudo compara mi primer carro! Muchas gracias!...
Art me ayudo compara mi primer carro! Muchas gracias! Pagos bajos y rápido. Gracias Art!!
Jan 31, 2022
Art me ayudo compara mi primer carro! Muchas gracias!...
Art me ayudo compara mi primer carro! Muchas gracias! Pagos bajos y rápido. Gracias Art!!
Jul 01, 2020
Lease quote was too high
I was interested in getting a lease for a G70. I spent the prior month studying how to calculate lease payments and even built my own spreadsheet to help do the math quickly (i.e. in a dealership). I verified my spreadsheet by using actual lease deals in Texas found on the internet. I did all this research because I know dealers will take advantage of the complicated lease payment math to benefit themselves. Sure enough...the lease payment they offered to me was extremely high for the price of the car they were quoting me. Fortunately, I didn't fall for their trap and I walked away from the deal. BTW...This happened at each of the three dealers I tried to get a lease payment quote from so make sure you do your homework before negotiating any lease with any dealer.
Apr 22, 2020
South Pointe Hyundai is quick to respond and takes care...
South Pointe Hyundai is quick to respond and takes care of their customer to give individual attention. We are repeat customers and will continue buying cars from the Pre-Own Sales department. Carlos Aguilar had all our paperwork ready and the car detailed when we arrived. He is professional, courteous and caring. Jeff Allen gave us a great price while Miles in finance processed us quickly and efficiently.
James Fisher
Finance Manager
May 19, 2022
Sam E was a pleasure to work with.
Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.
May 07, 2022
Look, we all know buying a car can be intimidating and
Look, we all know buying a car can be intimidating and stressful. I went here expecting the typical jazz sales people do with the “let me talk to my manager”. My experience was 100% the opposite. I came in trading in my Audi and I feel the customer service was so much better then the Audi dealer. At no time during the process did anyone try to upsell me anything or add extended warranties or other items. Plus when I requested to remove some accessories. They easily said no problem and didn’t charge me. While it’ll always take a long time at the dealership. This time was at least pleasant enough not feeling pressured to do anything I didn’t want to. Shawn and Sam both took good care of me and was very easy going and fun to conversation with. This is first time I’ve ever left a review for a dealership and it’s well worth it.
May 02, 2022
Very helpful.
Very helpful. Great staff that helped me buy my first car. Would recommend to anyone I know
Apr 29, 2022
Mr.P is the best especially during this bizarre market!
Mr.P is the best especially during this bizarre market! His updates, communication style, and follow through guve ypuba sense of trust and security. Qualities I would use to describe him: solid, principled, grounded, positive, hustles, listens, rolls up his sleeve to GSD. Mr. Fisher knows the business and truly makes you feel like he has your best interests when helping you finance. No BS just straight talk from someone with decades of experience across the industry.
Apr 29, 2022
Yesterday went to a few dealerships and were burnt out,
Yesterday went to a few dealerships and were burnt out, dreading coming into here today. The moment I stepped in, that changed. These guys are amazing at what they do especially Sam.
Sheldon Boyce
Sales Consultant
May 28, 2022
These guys were great.
These guys were great. Derrick was attentive and knew all about my car. I will definitely buy another Hyundai.
Apr 27, 2022
They were all very helpful in finding a car for my needs
They were all very helpful in finding a car for my needs and were able to listen to what we needed!
Mar 09, 2022
Finance didn't give me the best rate up front.
Finance didn't give me the best rate up front. I had to refuse the deal until they got me a better interest rate.
Mar 04, 2022
Sheldon made the selection and purchase process very
Sheldon made the selection and purchase process very smooth, including very fast and efficient communication via email (including on his day off) regarding the availability of vehicles with my requirements, as well as other similar options. Phillip was also very helpful and informative during our 2 test drives (day 1 of the process and the day of purchase) as well as getting the final paperwork under way. Both Sheldon and Phillip were very easy to work with and both were very personable and professional. No hard sell. In the F&I Dept, Gabriel was also very easy to work, personable, knowledgeable and professional. It was a pleasure working with all 3.
Feb 07, 2022
Sheldon was amazing. I was in and out in less than three...
Sheldon was amazing. I was in and out in less than three hours. If you want a no-nonsense car experience, Sheldon at SouthPoint is your man. He really cares about the customer.
Sheldon Hoffman
Finance Director
May 22, 2022
I want to thank Shawn Hemze for always taking care of me
I want to thank Shawn Hemze for always taking care of me and making things quick and easy when purchasing my new vehicle.
May 21, 2022
Sam E was wonderful to deal with when purchasing a new
Sam E was wonderful to deal with when purchasing a new Hyundai for our business. He was very professional and organized we well as personable. I would recommend him to anyone looking for a new Hyundai
Apr 28, 2022
Pouya was one of the best car salesmen i've ever worked
Pouya was one of the best car salesmen i've ever worked with. He was knowledgeable, professional, friendly, and honest. I worked with him for months and he was always quick to respond, attentive, and kept me informed on my vehicle. I highly recommend him to anyone looking for a new vehicle.
Apr 26, 2022
Shawn Hames helped me and my family find our dream family
Shawn Hames helped me and my family find our dream family car, He was able to help us find exactly what we asked for. The process couldn’t be any smoother! I highly recommend visiting southpoint Hyndia and ask for Shawn Hamze, he will definitely help you find your dream car too.
Apr 09, 2022
What a wonderful experience at south pointe Hyundai!
What a wonderful experience at south pointe Hyundai! Dustin is an absolute gem. Definitely made my car experience easy and fast. In love with my new Honda Civic! Super cute and dependable. Thanks South Point Hyundai. I will be doing business with you all again
Eric Whitley
Sales Consultant
Jan 01, 2021
We just bought a brand new car, with a trade in.Eric was...
We just bought a brand new car, with a trade in. Eric was exceptional! He met and surpassed our expectations. We highly recommend Eric, and South Point Hyundai. Thanks Eric!
Nov 30, 2020
I just went to South Point Hyundai and bought a 2021...
I just went to South Point Hyundai and bought a 2021 KONA.!!!!! I received great customer service from the sales and finance team. THANK YOU ERIC WHITLEY FOR YOUR STELLAR SERVICE.
Sep 30, 2020
Eric made my purchase a great experience. His product...
Eric made my purchase a great experience. His product knowledge and friendly personality put me at ease and the whole process was enjoyable and easy.
Aug 01, 2020
Eric did an amazing job at explaining what all features...
Eric did an amazing job at explaining what all features the vehicle had and helping with comparing vehicles. If I need another vehicle in the future I’ll definitely be returning to buy from him.
Dec 15, 2017
Excellent Service
From internet sales staff to sales staff to financing staff everyone was excellent. They worked out a fair deal for me even thou i had negative equity on my trade-in. Only comment would be that the process took over 3 hours.
Jared Castille
New Car Sales Manager
Jun 19, 2022
Very kind & helpful.
Very kind & helpful. Helped me with finding my favorite Tucson & I’ve never been so happy.
Apr 11, 2022
Great engaging, knowledgeable customer service.
Great engaging, knowledgeable customer service. Friendly and very helpful in process of purchasing new vehicle.
Jan 29, 2022
Sam E helped me to find my Hyundai and all the staff is...
Sam E helped me to find my Hyundai and all the staff is pleasant and helpful. Best experience!
Nov 15, 2021
My girlfriend bought a brand new Accent from Derrick Far....
My girlfriend bought a brand new Accent from Derrick Far. As she was driving home from the dealership the rear passenger tire had a blow out. Thirty miles from the dealership. She called Derrick hoping for some help and he was unable to help her. She called the 24 hour roadside assistance that comes with every new car and she still (3 days later) has not heard back from them. After she got help changing her tire she limped back to the dealership and Derrick told her she could purchase a new tire. She asked to speak to a manager because to say the least she was not satisfied with the service. At that point the general manager Sonny Naser came in and belittled her buy telling her that the dealership was not responsible for tire damage. He told her it was like getting a chip in the windshield and that was not the drivers fault. After spending 2 hours on the side of the road now my girlfriend was being treated even worse at the dealership. She was final working with a manager Jared Castille who was making an effort to help her. She told him that she would like to return the car because the service was so terrible and he said no she signed a contract. She said she didn't know what to do and she would have to contact a lawyer, at that point he kicked her out of the dealership. She got in her old car and came home. Jared sent her a text later that night saying that they would take to car back. My girlfriend told him she would bring the keys back to the dealership in the morning and Jared told her he would be there to get everything worked out. My girlfriend and I went to the dealership the next morning and Jared Castille was off. I told an employee that we were there to return the keys and get a document releasing my girlfriend from her obligation, plus we needed the money that she put down on the car. The person who was helping us (I never got his name) kept insisting that we give him the keys. I told him we would keep the keys because that was the only thing we had to show for our purchase and that they would get the keys when she got her money and document. The debate was getting loud and Sonny Naser came out and told us to get our "white trash pieces of xxx" out of his dealership. At that point I realized why Derrick and Jared were such despicable employees. If one single person had told my girlfriend "oh my gosh I am so sorry this happened we will send someone right away to assist you" this review could have been 5 stars.
Sep 14, 2021
Great experience with the entire crew at South Point...
Great experience with the entire crew at South Point Hyundai. Our salesman Sheldon was very knowledgeable about the vehicles we were considering and did not push us to a decision. We found the vehicle we wanted and left the dealership with a great deal. The entire management staff and financing personnel were also extremely thoughtful and patient. I would highly recommend this dealership and Sheldon to anyone looking for a vehicle. A+++
Derrick Far
Sales Consultant
Jun 25, 2022
My wife and I bought a Hyundai Palisade back in April
My wife and I bought a Hyundai Palisade back in April 2022 from Pouya and it has been our best car buying experience to date. We definitely appreciate the dealerships loyalty to their customers. You don’t find that often especially in today’s market. However, nothing stands out like our salesman, Pouya. He went above and beyond to ensure we got exactly what we wanted and ahead of schedule. He kept us informed through the whole process and answered any questions we had. He was honest, intelligent, and never pushy! He’s the perfect salesman. Not only did he make the car buying experience excellent, but he has continued to follow up with us to make sure the car is meeting our expectations and to answer any questions or concerns we had. He really does go above and beyond for his customers! If you’re in the market to purchase a vehicle, he is the guy you want to work with!
Jun 23, 2022
The employees at Hyundai South Point are great and
The employees at Hyundai South Point are great and diligent. They understood what was important to me and helped me find the best solution.
Jun 02, 2022
Derrick had our back.
Derrick had our back. He was the most knowledgeable Genesis sales person we’ve met.
May 28, 2022
These guys were great.
These guys were great. Derrick was attentive and knew all about my car. I will definitely buy another Hyundai.
May 02, 2022
Very helpful.
Very helpful. Great staff that helped me buy my first car. Would recommend to anyone I know
Eddie Gomez
Invenotry Manager
Sep 28, 2021
Once I got my car home from the lot, I was showing my...
Once I got my car home from the lot, I was showing my partner the features of the car and we both noticed the front camera was cracked to the point of affecting visibility for the front view. I went back the next day and let the staff know of the issue. They told me the warranty might not cover it because I had already taken the car home, and it could have happened on the ride home. Sure, that's reasonable, but I have since called multiple times, stopped by multiple times (each time told that Chris in service was not available) to see if I can get it fixed, regardless if I have to pay for it or not. Nobody has ever returned my calls or emails. Even Eddie Gomez, the Customer Relations Manager, has not returned my calls or emails. So, Eddie, why did you reach out with a generic email asking how my customer service was if you never intended to actually provide me with any customer service? So, as much as I love my car, and I'm happy I got it, I am still driving around with a busted front camera and nobody at Hyundai has responded to me.
Aug 20, 2020
I can't even tell you how amazing my experience with...
I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Oct 29, 2019
Bethany is amazing! She was very responsive, had the car...
Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!
Jan 16, 2018
Very impressed
I just want to say that Bryan Escobar and the sales team there worked with me. Bryan took the time to look for the car that I wanted and made the whole experience hassle free I am very pleased with everything. I would definitely recommend this place to everyone.
Sam Sakbani
Sales Consultant
Jul 01, 2022
We got a Sonata from Sam a while ago.
We got a Sonata from Sam a while ago. He has always been helpful and helped us with service. And answered any questions we had.
May 07, 2022
Look, we all know buying a car can be intimidating and
Look, we all know buying a car can be intimidating and stressful. I went here expecting the typical jazz sales people do with the “let me talk to my manager”. My experience was 100% the opposite. I came in trading in my Audi and I feel the customer service was so much better then the Audi dealer. At no time during the process did anyone try to upsell me anything or add extended warranties or other items. Plus when I requested to remove some accessories. They easily said no problem and didn’t charge me. While it’ll always take a long time at the dealership. This time was at least pleasant enough not feeling pressured to do anything I didn’t want to. Shawn and Sam both took good care of me and was very easy going and fun to conversation with. This is first time I’ve ever left a review for a dealership and it’s well worth it.
Aug 24, 2020
It was a pleasure working with Sam, Shawn and the team...
It was a pleasure working with Sam, Shawn and the team and South Point Hyundai when purchasing my car. The process was efficient, and I was very pleased with the pricing and openness I experienced there. Shawn was extremely knowledgeable about the workings of my news Tucson which was very helpful. If you’re looking for a Hyundai, this is the place to purchase/lease it!
May 30, 2020
Sam S. makes the process easy. I have never dealt with...
Sam S. makes the process easy. I have never dealt with sales person that knows more about cars—not just Hyundai but other brands as well. Highly recommend.
Mar 23, 2020
They did a great job. Thanks to everyone that helped in...
They did a great job. Thanks to everyone that helped in the purchase and the service on the car when I got my oil changed
Anthony Blount
Sales Consultant
May 31, 2022
This place is Awesome!
This place is Awesome! I will get my next vehicle here for sure! Great People
Feb 28, 2022
Anthony was very helpful and I was able to get my car
Anthony was very helpful and I was able to get my car quickly. Great service!
Feb 14, 2022
I wish I could say I had a great experience here, but I
I wish I could say I had a great experience here, but I didn't. I don't completely fault our salesman, Anthony, as I feel he was trying, but it just wasn't going well. We set up a test drive appointment for a used car for my sister. When we arrived, it took a bit to find our salesman. The car was not cleaned and the radio was on full blast when we got in to testdrive. I felt that was not professional, but not that big of a deal. After driving, we noticed a window crack and it took a while to get the carfax to make sure it was repaired properly. We got through that and decided to purchase the car cash/non financed. While they were getting the paperwork, we asked if they planned to detail it and fill the tank (as the salesman mentioned this during our testdrive). They said they would do it while we did the paperwork, but no one ever came to get the car to get it detailed. Since we didn't want to wait for that, we scheduled to pick it up 3 days later. We turned down the extra warranties with our salesman and stayed with the original advertised price, which given the market, we felt was fair. We then went to the finance office where they tried to sell us more warranties of which we repeatedy said no. (That was getting very frustrating). When the paperwork was printed, the price of the car was about $400 more than was advertised on both the sticker and on the internet. When I asked about this we were told there was a $399 delivery fee. So we asked if it was going to be delivered and they said no the fee was for the transport, processing, detailing, and cleaning of the vehicle. (Note: The car went from Pflugerville to South Austin and that was there where we purchased it.) I felt this was pretty shady to not be up front about those costs and to realize we were basically paying $400 for it to be detailed, cleaned and given a full tank of gas. To make matters worse, when we came back 3 days later, at a scheduled time to pick up the car, and after calling ahead, the car was not even detailed. It didn't even look like it had been washed. We had to wait for the gas to be filled, the tires appeared to be shined up, but the car itself was dirty inside and out. I even took pictures. The dash and radio were completely dusty, there were splotches from something spilled and dirt on the inside doors. We also had to walk across the lot to go get the car. (And I was even in a boot because of a foot injury a few days prior) The salesman just said the people detailing do a poor job, but never offered to correct it. Also - why didn't they bring it to us ready, knowing we were scheduled to pick it up? This was horrible service, whether you are financing or dropping $30k cash on a car....unacceptable. The only reason I gave the employees 2 stars is they were being respectful and friendly.to my family. I had honestly considered purchasing a new Genesis from them, but I have decided I will be purchasing that elsewhere. Hate to leave a poor review, but hope they do some work on their customer service and pricing transparency.
Dec 20, 2021
Pouya Yahyavi Was a great help in buying my 2022 genesis...
Pouya Yahyavi Was a great help in buying my 2022 genesis G70. I had a great experience and definitely plan to stay with genesis in the future.
Oct 12, 2021
Sam E. Was fantastic to work with. He even played cool...
Sam E. Was fantastic to work with. He even played cool music in the office!
Preston Brenner
Service Director
May 19, 2022
Sam E was a pleasure to work with.
Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.
May 13, 2022
Preston the service mgr is the best you have had since I
Preston the service mgr is the best you have had since I bought the car there
Mar 19, 2022
This is the best Hyundai dealer I have ever used for
This is the best Hyundai dealer I have ever used for service. All departments were great. They were extremely polite and professional. I spoke with Kim and Amira in the Service Department when I made my appointment and had to change it.. Pedro in the Service Department was very polite and efficient. It didn't take long for him to setup everything for the repair. Also, Preston, the Service Department Manager, went well beyond the usual service expected in making arrangements for me to be able to pick up my car at closing time. I would recommend this dealer to anyone for their excellent service.
Mar 10, 2022
They’re always so nice and helpful at south point.
They’re always so nice and helpful at south point. I like going actually. Yay
Feb 28, 2022
My experience at South Point Hyundai was great.
My experience at South Point Hyundai was great. The service advisor Hayleigh was very polite and prompt. I went in for an oil change and they took the initiative to let me know of a recall item that needed to be addressed that I was unaware of. Both services were completed and I was out within the hour. Thank you South Point Hyundai.
Gabriel Frunza
Finance Manager
Jun 23, 2022
The employees at Hyundai South Point are great and
The employees at Hyundai South Point are great and diligent. They understood what was important to me and helped me find the best solution.
May 07, 2022
Sam E was super helpful and patient when he helped us buy
Sam E was super helpful and patient when he helped us buy a Pallisade. He was candid, friendly, and professional. We highly recommend working with him!
Apr 30, 2022
Sam.
Sam.E is amazing! He made the shopping experience so smooth. He is very knowledgeable and friendly! This is the best dealership experience we ever had! Highly recommend!
Apr 27, 2022
Pouya did a great job throughout the whole process.
Pouya did a great job throughout the whole process. He is friendly, professional and very pleasant to work with. He provided us with all the info we needed and was none pushy. My only complaint is about the 1 hour and 40 minutes wait time from the moment I walked in until I saw the finance person. This is considering that I had sent my application the day before. Gabriel in finance was very helpful and quick to get the financing done and get me out of there
Apr 11, 2022
Great engaging, knowledgeable customer service.
Great engaging, knowledgeable customer service. Friendly and very helpful in process of purchasing new vehicle.
Tim Palmer
Sales Consultant
Jan 16, 2022
Tim the salesman was good but too busy. The finance...
Tim the salesman was good but too busy. The finance manager was good and informed but too pushy on the warranty.
Dec 31, 2021
Working with Timothy Palmer is always so easy he makes...
Working with Timothy Palmer is always so easy he makes his simple to buy a car
Nov 28, 2021
South Pointe was fantastic on this recall and as a result...
South Pointe was fantastic on this recall and as a result of the recall, car now performs better. Service Advisor Pedro was excellent.
Oct 09, 2021
Derrick was a pleasure to work with. Derrick shoots...
Derrick was a pleasure to work with. Derrick shoots straight and got us into the car that we wanted as expediently as can be expected. I came in with my own financing and was not constantly pressured to let Southpoint meet/match my rate. The same approach carried over to add-ons (warranty/maintenance/gap/etc). I really appreciate the way that the products were presented and allowed to speak for themselves. Upon providing information, it was simply a matter of yes/no on my end with absolutely no pushiness. I cannot say the same for previous new car buying experiences at other dealerships. This was a welcome and refreshing change from what I've come to expect. I am genuinely grateful to Southpoint Hyundai for the transparency and respect every step of the way. Along with just doing the job, Derrick has a genuine passion and deep knowledge for the products he is selling. Derrick's enthusiasm for his craft and for Hyundai/Genesis was the best part of the experience as there is always the inevitable wait times during the car buying process and the informed conversation filled that time nicely. Congrats to Southpoint for hiring this guy. He is not phoning it in. He does an awesome job of evangelizing the brand and lets it sell itself. Also want to thank Tim for welcoming us upon arrival and getting us into the test drive and to Sheldon for getting us in and out of financing. It was a pleasure dealing with all of you. If the service side at Southpoint is as good as the sales side, we may be an all-Hyundai household soon. Thanks again to Southpoint and I can confidently recommend Derrick to anyone out there looking to get into a new Hyundai/Genesis.
Mar 30, 2021
I came in with an idea of what kinda car I wanted & ended...
I came in with an idea of what kinda car I wanted & ended up leaving with the upgrade version of what I was expecting to get. Tim waste no time on finding me the best financing option for me including making sure I got the exact car I wanted plus more. My experience with Tim was amazing this is the first dealership that works to make sure your happy with your purchase but also making sure you have the best financing option that works with you.
Gopal Patel
Sales Consultant
Aug 11, 2020
Gopal is a great salesman
If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sure you are satisfied with your purchase and it shows. I didn't end up buying a used car, I got a new one but Gopal even helped me through that process as well. Great dealership and great salesman!
Aug 23, 2017
Very good experience
Like I mentioned in my last "additional comments", Gopal was very professional and friendly. He has no rush in closing the deal, talking about the car, or taking time during the test drive. I really appreciate that... it helped us feel comfortable and not rushed. He was friendly and personable, honest and helpful. Would definitely recommend him as a sales staff. Same goes for Matthew, who helped us during the post-purchase experience.
Dec 29, 2016
2016 New Car Purchase
Great place to purchase a car & friendly staff. I would buy another vehicle here again. One thing that was forgotten was the paper plates but Kevin came by & delivered them personally.
Jul 27, 2016
Dealership and service review.
I'm so grateful to the all the folks I met. Everyone was knowledgable and friendly. Thank you! Thank you! And thank you again! Also Thumbs up to Gilbert and Meagan in the service department!
Jul 01, 2016
Great
Been with hyundai with 2 years and would continue business with them. The staff is always friendly and great. Gopal took care off all of our needs and wants of what we were looking for.
Steve Borke
Vehicle Exchange Manager
Apr 06, 2022
Preston made the process straightforward and friendly.
Preston made the process straightforward and friendly. The process of going through financing and closing was quick and easy
Mar 31, 2022
Philip did an excellent job explaining the bells and
Philip did an excellent job explaining the bells and whistles of the different cars. He was knowledgeable, friendly and I enjoyed working with him.
Nov 13, 2021
Although my 2022 (brand new) was repaired the manager...
Although my 2022 (brand new) was repaired the manager Steve was unsympathetic to my disappointment with the service crew. The person who picked up my car smoked in it. He also programmed several radio stations on my radio, had every window open including the sunroof, had the a/c all the way up, as well as the radio volume. I now open my door to smoke rather than a New Car Smell. Noone has reached out to me. This is very disrespectful and unacceptable! Stay away from South Point
Oct 08, 2021
Sammy Was very helpful in getting us a good deal and...
Sammy Was very helpful in getting us a good deal and Saving us money on the vehicle we wanted
Dec 03, 2020
I purchased a new Hyundai Venue in September of 2020, and...
I purchased a new Hyundai Venue in September of 2020, and at the time was told they couldn’t find my spare key, so they would be getting me a brand new one. There were then 2 weeks of being told I’d get the key in the next couple days, only to be told another couple of days when that day arrived. I finally got fed up and asked to speak with a manager, and that’s when Steve came into the picture. He then continued to explain that the key had just been ordered that morning. Here I am 2 & 1/2months later, and I still don’t have a spare key. And guess what? Steve told me that it just got ordered last night and now won’t be here until next week. Will never do business with this dealership again.
Alexa Gonzalez
Customer Experience Manager
May 03, 2022
I would like to compliment Alexa and Pedro on a well job
I would like to compliment Alexa and Pedro on a well job done, very excellent Service that I received on Friday when I brought my 2020 hyundai sonata in for an oil change. Alexa and Pedro deserve a big raise.
Mar 10, 2022
They’re always so nice and helpful at south point.
They’re always so nice and helpful at south point. I like going actually. Yay
Feb 14, 2022
I called today to schedule a service appt.
I called today to schedule a service appt. My wheel bearings are going out on my car. Not sure what woman I was speaking with, she just answered the phone and when a requested the service dept. she asked if I needed to schedule work done. I would hate to name someone and it is incorrect but it won't accept the review without it. I was told nothing available until April. I have a full warranty and have to have my car to get to work. I drive a lot of miles to and from work and I don't want to be driving down the interstate and have my tires fall off. She told me I could call RoundRock but they're backed up until June or "at least that's what other customers have told her" so maybe I could call them and see if that's true or not. Why would I want later than sooner?....just a thought. She also said they aren't affiliated with any other Hyundai dealer and maybe Kyle dealership could get me in but I'd have to call around. I told her I really need my car and the point of calling Southpoint is due to the fact that I bought my car there and I have the full warranty that was paid for and it wouldn't be covered anywhere other than the dealership. Her response seemed to me she could care less, too bad, so sad. She offered no solutions just we're not affiliated with any other dealerships. Really crappy customer service. Didn't even offer the phone number to other dealerships. At least that would have been something. Not trying to be a Karen, but this is ridiculous. I don't think I'll be buying another Hyundai when this one's paid for. The warranty was a deciding factor, but if I can't get taken care of when there's a problem, then it's not a plus.
Jan 04, 2022
This is a follow up review for previous review on Dec....
This is a follow up review for previous review on Dec. 9th. After getting the car back and driving it for two weeks it died again in the same manner. The response from Alejandro was " Sorry that happened to you but there is nothing we can do to help you". I was referred Hyundai Roadside assistance which is a total JOKE! Very very disappointed in this response and the service from this dealership. I would NOT recommend this service department to anyone. I would not currently recommend Hyundai to anyone either.
Dec 09, 2021
The dealership had our car for 55+ days. The original...
The dealership had our car for 55+ days. The original service department manager left the company one day after we had arranged to leave the car here for repairs. They were communicative when contacted . Time for repairs was drawn out by additional problems encountered during repairs and long delivery of parts. When the car was finally back in our possession after transport and 61 days away the aux starting battery was dead. This is somewhat disappointing. More disappointed in Hyundai than the dealership service department.
Pedro Romero
Sales Consultant
Apr 27, 2022
Some of the most amazing and friendly staff I have
Some of the most amazing and friendly staff I have encountered ever at a dealership. Pedro was fantastic and helped out and answered any questions I had as well as kept in contact with me for several days previous and supplied me with loads of additional photos and info. If you are looking for one of the best dealership experiences, you have found the place!
Mar 03, 2022
Mr.
Mr.Art made sure I was comfortable the whole experience was awsome he made me feel like family. I would recommend come here for a vehicle. Thanks so much for the awsome experience yall are the best.
Mar 03, 2022
I worked with Arturo (Art).
I worked with Arturo (Art). he was the most nicest person that I ever had in the car sellings world. He is patient and went detail by detail, explaining all my questions. He speaks spanish, and he is very cordially and educated. Definitely, I strongly recommend him to do business with him. Trabaje con Arturo y fue una persona muy amable y educada. Muy transparente y me explico detalle por detalle. Es ahora de mi entera confianza. Definitivamente lo recomiendo para hacer negocios.
Jan 06, 2022
They were both super helpful + informative and very...
They were both super helpful + informative and very responsive. I could usually get someone on the phone, or on text within minutes. I found the information they provided was always pretty transparent.
Oct 29, 2021
I took my Kona in so they could fix the recall on my car!...
I took my Kona in so they could fix the recall on my car! I have been hearing a ticking sound for awhile. Not too long ago I had oil changed so you know it’s not ticking do to lack of oil. The ticking has not stopped. The guy in shop said my Mechanic didn’t hear a ticking and that my car is fine, when I know it is not fine. The workers there did not give a crap about us or the car. Pretty Rude, now I need Advice on how I can get them to do the recall on my Car!!! Respectfully Karen Casteel
Alex Zamora
Service Advisor
May 15, 2022
Alex Zamora makes bringing in your vehicle in for
Alex Zamora makes bringing in your vehicle in for maintenance or repairs a professional experience that you can trust your car is being taken care of well and is in good hands.
Mar 10, 2022
Only went in for a recall/software update.
Only went in for a recall/software update. Had an appointment. Was originally told it would be a 2-3 hour wait, which seemed extreme, but I was done in an hour and a half which was ok.
Mar 10, 2022
They’re always so nice and helpful at south point.
They’re always so nice and helpful at south point. I like going actually. Yay
Jan 15, 2022
The service center was good. The employees are friendly...
The service center was good. The employees are friendly and the chairs are comfortable while you wait.
Jan 04, 2022
This is a follow up review for previous review on Dec....
This is a follow up review for previous review on Dec. 9th. After getting the car back and driving it for two weeks it died again in the same manner. The response from Alejandro was " Sorry that happened to you but there is nothing we can do to help you". I was referred Hyundai Roadside assistance which is a total JOKE! Very very disappointed in this response and the service from this dealership. I would NOT recommend this service department to anyone. I would not currently recommend Hyundai to anyone either.
Carolyn Smith
Genesis Concierge
Apr 28, 2022
Understaffed, not entirely upfront and honest.
Understaffed, not entirely upfront and honest. Has had a lot of employee turnover in the short time I have dealt with them.
Mar 10, 2022
They’re always so nice and helpful at south point.
They’re always so nice and helpful at south point. I like going actually. Yay
Jan 03, 2022
Carolyn with Genesis Service is fabulous. She is always...
Carolyn with Genesis Service is fabulous. She is always helpful, informative, and knowledgeable and attentive. She always keeps me updated on the status of repairs and delivers when promised. A delight to work with.
Jul 02, 2021
This was the single worst customer experience I have ever...
This was the single worst customer experience I have ever had. The Service Advisor and on-site Genesis Concierge had a communication failure so the items to be handled during my appointment were not accounted for by the advisor and her attitude was horrible. Pro tip: never throw your colleagues under the bus in front of a customer. We’re not there to take sides and really don’t care about how busy you are. The worst part though was that the mechanic failed to properly secure the Under Cover to my vehicle and it detached as I was on the highway on my way home from the dealership. This caused a major safety hazard and shows that this dealership does not have the best and brightest working for them, nor do they check their work to assure a vehicle is safe to drive after service. They also failed to top off all fluids despite signing off on doing so. I have no confidence in South Point Hyundai and will never do business with them again. I will never buy a part from them and they will certainly never touch a vehicle I own again. I was planning on buying a G70 in the fall and this experience and the way the ABS recall has been handled will definitely take the G70 out of consideration. I have communicated my experience with this dealership to Genesis USA and they recommended another dealership in the area to fix the mistakes of South Point Hyundai.
Dec 25, 2020
Excellent service, quality work and personable and...
Excellent service, quality work and personable and helpful staff. I will never go anywhere else they did a great job. Moreover, Patricia & John are the best !!!
Jim Hayth
General Manager
May 19, 2022
Sam E was a pleasure to work with.
Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.
Dec 04, 2020
They were very Friendly and informative. I really enjoyed...
They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!
Aug 05, 2020
Ask for Shawn! Very attentive to my want, needs and...
Ask for Shawn! Very attentive to my want, needs and desire with this purchase. He worked hard to close this deal and get me the rate I needed. He showered us with great southern hospitality. Took the time to make sure I was knowledgeable about my new car & it’s features. He never pressured me throughout the process. Amazing service! You will not be disappointed. Definitely 5 stars. I’d give you ten if it were an option! Thank you Shawn!!!
May 02, 2020
Art was very helpful knowledgeable about his cars. Made....
Art was very helpful knowledgeable about his cars. Made. It very easy to purchase without our ant hassle. Miles in finance and Jim H. Also made this possible
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Tom Williamson
Genesis Delivery Driver
Apr 01, 2022
I purchased a car from Tom back in September and he was
I purchased a car from Tom back in September and he was incredible. Not pushy at all and knowledgeable. He listened to what I was looking for and helped make my decision a lot easier. I would definitely recommend him to anyone!
Oct 08, 2021
Tom was outstanding, hands down! If you find yourself...
Tom was outstanding, hands down! If you find yourself looking for a new Hyundai or Genesis, look no further. I've been wanting a Tucson for months, and he worked tirelessly to find me just the one that I wanted...even in this crazy market of supply chain issues! I left South Point feeling truly appreciated and helped...thanks to everyone in the Sales Department for helping me buy my first car!! :)
Oct 03, 2021
Tom was super helpful and patient to show us everything...
Tom was super helpful and patient to show us everything we needed to know about our new car. He always provided timely information and with kind attitude assisted us to make a decision.
Oct 02, 2021
I recently purchased a new 2022 Hyundai Tucson from South...
I recently purchased a new 2022 Hyundai Tucson from South Point. The salesman, Tom Williamson, was outstanding, very informed and knowledgeable about the vehicle. I highly recommend Tom if/when you are in the market. The whole team made me feel like family and thats HUGE!!!! Overall a smooth fun process with NO pressure. I will be back for my future needs and Have Tom Williamson help with the process again. Thank You to all
Jul 22, 2021
Tom W is a great salesman, easy and friendly to work...
Tom W is a great salesman, easy and friendly to work with. He Knows his cars and is very informative. This is the third car he sale me and my family.
Preston Botkin
Sales Consultant
May 31, 2022
This place is Awesome!
This place is Awesome! I will get my next vehicle here for sure! Great People
Apr 11, 2022
Great engaging, knowledgeable customer service.
Great engaging, knowledgeable customer service. Friendly and very helpful in process of purchasing new vehicle.
Apr 06, 2022
Preston made the process straightforward and friendly.
Preston made the process straightforward and friendly. The process of going through financing and closing was quick and easy
Mar 03, 2022
I worked with Arturo (Art).
I worked with Arturo (Art). he was the most nicest person that I ever had in the car sellings world. He is patient and went detail by detail, explaining all my questions. He speaks spanish, and he is very cordially and educated. Definitely, I strongly recommend him to do business with him. Trabaje con Arturo y fue una persona muy amable y educada. Muy transparente y me explico detalle por detalle. Es ahora de mi entera confianza. Definitivamente lo recomiendo para hacer negocios.
Valentina Felska
Sales Consultant
Feb 22, 2022
It was a great buying experience at South Point Hyundai.
It was a great buying experience at South Point Hyundai. They answered all my queries in a timely manner and helped me stay updated with the stock availability, features and prices. I'd be happy to recommend South Point Hyundai to anyone interested in Hyundai products.
Dec 21, 2021
Our sales person was amazing, but Mr. Fisher was...
Our sales person was amazing, but Mr. Fisher was extremely rude. When we told him we didn’t want the warranty, his demeanor and attitude changed and he was smacking his lips, huffing, and just giving an attitude about our reasons why. I would not recommend this man to anyone. Anyone who works in finance that can’t handle a ‘no’ to a warranty without having a tantrum about it, shouldn’t be in finance.
May 16, 2021
This was the best car buying experience I have ever had....
This was the best car buying experience I have ever had. They contacted me promptly after my initial inquiry, were extremely polite during the process, and didn’t give me any pressure. Valentina and Riley were easy to work with and clearly make customer service a priority.
Apr 19, 2021
By far the easiest car experience I've ever had....
By far the easiest car experience I've ever had. Valentina and crew were extremely professional, kind, understanding and definitely walked away satisfied. Highly recommend!
Pedro Herrera
Service Advisor
Jun 21, 2022
New battery needed.
New battery needed. Quote for battery was $209. Invoice said $159. Didn't know length of battery life. Don't trust them now. Have been going to this dealer for over 15 years. Don't trust service dept any more.
May 03, 2022
I would like to compliment Alexa and Pedro on a well job
I would like to compliment Alexa and Pedro on a well job done, very excellent Service that I received on Friday when I brought my 2020 hyundai sonata in for an oil change. Alexa and Pedro deserve a big raise.
Apr 22, 2022
I would say horrible service but actually it is non
I would say horrible service but actually it is non existent. No callbacks from the service department for weeks at a time. No attention to detail. They couldn’t even spell my name right including on this request for a review.
Bethany Cullen
BDC
Apr 09, 2022
What a wonderful experience at south pointe Hyundai!
What a wonderful experience at south pointe Hyundai! Dustin is an absolute gem. Definitely made my car experience easy and fast. In love with my new Honda Civic! Super cute and dependable. Thanks South Point Hyundai. I will be doing business with you all again
Oct 29, 2019
Bethany is amazing! She was very responsive, had the car...
Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!
Philip "The Weekday" James
Sales Consultant
Mar 31, 2022
Philip did an excellent job explaining the bells and
Philip did an excellent job explaining the bells and whistles of the different cars. He was knowledgeable, friendly and I enjoyed working with him.
Mar 29, 2022
Everyone at this dealership was beyond helpful and kind
Everyone at this dealership was beyond helpful and kind during my car buying experience-especially Philip! He was very knowledgeable of the cars that he showed to me and walked me through every step with ease. Carter also helped me with financing and making sure I was getting the best deal possible!
JP Sierra
Parts Director
Jan 20, 2022
JP and Preston were friendly and helpful. Truly...
JP and Preston were friendly and helpful. Truly appreciate their great customer service. We moved from the San Antonio dealership to Austin because we could not get the service we needed. Very pleased with that decision!
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Victor Cabrera
Service Manager
Apr 22, 2022
I would say horrible service but actually it is non
I would say horrible service but actually it is non existent. No callbacks from the service department for weeks at a time. No attention to detail. They couldn’t even spell my name right including on this request for a review.
Ricardo Cader
Service Advisor
May 03, 2022
I felt that they really cared.
I felt that they really cared. When I told them about my situation they were more than willing to help me out. The service manager was outstanding. The North Austin location could learn a thing or two about customer service and giving a xxxx from the South location. I bought my used car just a few months ago and started having car issues the very first week of having the car, a transmission issue as well as a AC issue. I called and called and everyone blew me off or told me they couldnt help me. My existing warranty that was left on the car was about to run out and they told me they couldn’t get me in to fix the issues and I was left not knowing what to do. I called the South location I was able to get an appt within the following month and they fixed my car in 3 days. If you want to buy Hyundai go to the South location. The North location is trash. Big xxxxxxto the South location.
Shadan Ebadeh Ahvazi
Sales Consultant
Jun 19, 2022
Very kind & helpful.
Very kind & helpful. Helped me with finding my favorite Tucson & I’ve never been so happy.
Ali Mazloum
Genesis Advocate
May 01, 2022
Ali was very helpful, communicative and professional.
Ali was very helpful, communicative and professional. service was finished before promised time and car was washed. I highly recommend Ali for his honesty and knowledge. will definitely return for my next service.
Hayleigh Plummer
Quicklane Manager
Apr 28, 2022
Understaffed, not entirely upfront and honest.
Understaffed, not entirely upfront and honest. Has had a lot of employee turnover in the short time I have dealt with them.
Marcel Price
Sales Consultant
Mar 03, 2022
Mr.
Mr.Art made sure I was comfortable the whole experience was awsome he made me feel like family. I would recommend come here for a vehicle. Thanks so much for the awsome experience yall are the best.