Meet Our Staff

Sales

Shawn Hamze

Shawn Hamze

Senior Sales Professional

Certified
226 Reviews
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Therion

Therion "Bubba" Mitchell

Senior Sales Professional
131 Reviews
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Jay Park

Jay Park

Sales Professional/Lease Return Manager
106 Reviews
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Samuel Estaniss

Samuel Estaniss

Sales Consultant

Certified
56 Reviews
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Carlos Aguilar

Carlos Aguilar

Sales Consultant
33 Reviews
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Art Liscano

Art Liscano

Sales Consultant
32 Reviews
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Pouya Yahyavi

Pouya Yahyavi

Sales Consultant

Certified
31 Reviews
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Sheldon Boyce

Sheldon Boyce

Sales Consultant
18 Reviews
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Timmy Wiles

Timmy Wiles

Sales Consultant
16 Reviews
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Sam Sakbani

Sam Sakbani

Sales Consultant
12 Reviews
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Derrick Far

Derrick Far

Sales Consultant
11 Reviews
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Anthony Blount

Anthony Blount

Sales Consultant
10 Reviews
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Tim Palmer

Tim Palmer

Sales Consultant
10 Reviews
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Gopal Patel

Gopal Patel

Sales Consultant
9 Reviews
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Pedro Romero

Pedro Romero

Sales Consultant
4 Reviews
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Tom Williamson

Tom Williamson

Sales Consultant
4 Reviews
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Valentina Felska

Valentina Felska

Sales Consultant
3 Reviews
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Bethany Cullen

Bethany Cullen

BDC
1 Review
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Preston Botkin

Preston Botkin

Sales Professional
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Marcel Price

Marcel Price

Sales Consultant
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Management

Sonny Naser

Sonny Naser

General Sales Manager
38 Reviews
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Mike Ortiz

Mike Ortiz

New Car Sales Manager
31 Reviews
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Jeff Allen

Jeff Allen

Pre-Owned Sales Director
25 Reviews
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Jared Castille

Jared Castille

New Car Sales Manager
19 Reviews
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Eddie Gomez

Eddie Gomez

Invenotry Manager
16 Reviews
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Steve Borke

Steve Borke

Vehicle Exchange Manager
5 Reviews
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Jim Hayth

Jim Hayth

General Manager
4 Reviews
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JP Sierra

JP Sierra

Parts Director
2 Reviews
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Finance

Carter Palmer

Carter Palmer

Finance Manager

Certified
25 Reviews
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James Fisher

James Fisher

Finance Manager
20 Reviews
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Sheldon Hoffman

Sheldon Hoffman

Finance Director
17 Reviews
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Gabriel Frunza

Gabriel Frunza

Finance Manager
1 Review
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Service

Corey Witherow

Corey Witherow

Service Foreman
7 Reviews
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Alexa Gonzalez

Alexa Gonzalez

Customer Experience Manager
4 Reviews
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Carolyn Smith

Carolyn Smith

Genesis Concierge
4 Reviews
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Alejandro Zamora

Alejandro Zamora

Service Advisor
4 Reviews
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Preston Brenner

Preston Brenner

Service Drive Manager
3 Reviews
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Shawn Hamze

Shawn Hamze

Senior Sales Professional

226 Reviews
Certified
Contact Me
Dealership Experience 24 years 1 months
Industry Experience 24 years 1 months
Recent Reviews

Jan 16, 2022

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Great buying experience! My salesman, Shawn Hamze, made...

Great buying experience! My salesman, Shawn Hamze, made buying a new car so easy. I am very pleased with the way Shawn took me through the sale process. He is professional and friendly. Dealership is completely transparent and I knew what was happening every step of the way. Thanks to all who worked on the deal, including Sheldon Hoffman in finance and the entire staff. I am very appreciative of everyone at Southpoint Hyundai, Austin, TX

Jan 08, 2022

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My sales consultant Shawn was so easy to work with and...

My sales consultant Shawn was so easy to work with and the communication was great. Shawn & Carter helped me throughout the process tremendously. I highly recommend both of them! I am loving my new 2022 Palisade. Thanks again Shawn & Carter. We will definitely be back at your dealership!

Jan 05, 2022

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Woke this morning and said let’s buy a car. Looked for...

Woke this morning and said let’s buy a car. Looked for what we were looking for made the call. Everything went so smooth from talking to Shawn to finalizing everything. The travel there was no problem. All worthit. Thank you!!!

Dec 16, 2021

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Arturo and Shawn were amazing it was a very pleasant and...

Arturo and Shawn were amazing it was a very pleasant and professional experience gettin my new 2022 Tucson, I personally highly recommend you to ask for them ! Thank you 🙏

Dec 15, 2021

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My sales rep Shawn was wonderful he kept me appraised of...

My sales rep Shawn was wonderful he kept me appraised of my vehicles journey from Korea!!

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Therion

Therion "Bubba" Mitchell

Senior Sales Professional
Recent Reviews

Dec 09, 2021

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I was going through so much in November. My 2021 was...

I was going through so much in November. My 2021 was totaled and Mr.Bubba not only got me into another car but a newer one. I appreciate you Mr.Bubba.

Nov 17, 2021

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I had a great time working with Bubba M itchell he took...

I had a great time working with Bubba M itchell he took great care of me .

Sep 27, 2021

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Excellent experience al around. Bubba went above and...

Excellent experience al around. Bubba went above and beyond to get us in the car we wanted.

Jul 21, 2021

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Bubba was such a pleasure to work with. He worked...

Bubba was such a pleasure to work with. He worked tirelessly with my father to find me what I wanted and what I could afford. He is kind, personable, and knows how to make a customer happy. I would recommend Bubba to anyone looking for a car. I won’t go through anyone else to get a car from now on!

Jul 21, 2021

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Bubba Mitchell took good care of me like he has for my...

Bubba Mitchell took good care of me like he has for my entire family and got me into the car I wanted at a competitive price. Thank you to Bubba and the team at Hyundai

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Jay Park

Jay Park

Sales Professional/Lease Return Manager
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Dealership Experience 7 years 7 months
Industry Experience 7 years 7 months
Recent Reviews

Dec 03, 2021

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I always receive excellent service and I’m greeted right...

I always receive excellent service and I’m greeted right away when I walk in

Nov 30, 2021

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Had the best experience purchasing my 22 Hyundai Tucson...

Had the best experience purchasing my 22 Hyundai Tucson from South Point. I would recommend buying from here! Jay Park is an honest, helpful salesman. As a first time car buyer he not only met but exceeded my expectations. Southpoint's finance department is great too- (shoutout to Carter Palmer.) Thank you South Point!

Oct 14, 2021

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James was a huge help to me when I was buying my Genesis....

James was a huge help to me when I was buying my Genesis. He followed up after I had already bought my car to insure I was getting the best interest rate on my car payments. Thank you so much James! I hope your professionalism is rewarded.

May 28, 2021

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Jay Park showed the new GV80 and he was very...

Jay Park showed the new GV80 and he was very knowledgeable. May consider getting the new GV80 soon. We'll be in touch. Thank you

May 22, 2021

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We have just returned home from purchasing our new car...

We have just returned home from purchasing our new car from South Point and Jay P. This was our first time buying a new car and Jay made the process very easy. We loved the atmosphere at South Point Hyundai, busy with sales but all the employees could not have been nicer - even gave our son some pizza that was going! Jay gave us space to browse the cars, great knowledge of each model and honest about model vs price/specs. We will be buying a second car at the end of the year and this will be where we will be going.

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Samuel Estaniss

Samuel Estaniss

Sales Consultant

56 Reviews
Certified
Recent Reviews

Jan 19, 2022

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Sam E was very professional and efficient. We walked in...

Sam E was very professional and efficient. We walked in and told him exactly what we wanted. We test drove two cars and he found exactly what we asked for. We couldn't be happier.

Dec 19, 2021

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I requested and was told by Carter that he would forward...

I requested and was told by Carter that he would forward (mail) all the papers I signed on the day I purchased a 2022 hyundia Tucson. About few days later I returned to discuss a function on my new car which was resolved,Carter asked to see me to sign a doc regarding my old car title which I did and asked about my docs that signed and he stated they were mailed.to this date 12,/19/2021 I have rec'd nothing. I called again he was not in yet prior to 12noon someone in finance at that time went tru a reply I told me that everything that was due was delivered on the signing. Why then was I told twice about paperwork would be sent??? I now consider this mater closed no response necessary..

Dec 14, 2021

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Sam E did a wonderful job. He was a wonderful...

Sam E did a wonderful job. He was a wonderful professional and very attentive. He met all our needs. Please keep up the great work.

Dec 11, 2021

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Third new vehicle I've bought. Sam E made the experience...

Third new vehicle I've bought. Sam E made the experience painless and smooth. Super happy with my Tuscan and the time I spent getting it. Easiest I've ever had.

Dec 08, 2021

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Sam E. is great. He was straightforward with me about the...

Sam E. is great. He was straightforward with me about the process and the car. I almost bought a car at another dealer and just came on a whim. I’m glad I did.

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Sonny Naser

Sonny Naser

General Sales Manager
Industry Experience 16 years
Recent Reviews

Jan 03, 2022

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Timmy Wiles was amazing! He knew exactly what we wanted...

Timmy Wiles was amazing! He knew exactly what we wanted and had it ready for us to look at as soon as we got here. He took great care of us and made our buying experience easy and enjoyable! So much so that we came back the next day and bought another car from him!

Nov 15, 2021

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My girlfriend bought a brand new Accent from Derrick Far....

My girlfriend bought a brand new Accent from Derrick Far. As she was driving home from the dealership the rear passenger tire had a blow out. Thirty miles from the dealership. She called Derrick hoping for some help and he was unable to help her. She called the 24 hour roadside assistance that comes with every new car and she still (3 days later) has not heard back from them. After she got help changing her tire she limped back to the dealership and Derrick told her she could purchase a new tire. She asked to speak to a manager because to say the least she was not satisfied with the service. At that point the general manager Sonny Naser came in and belittled her buy telling her that the dealership was not responsible for tire damage. He told her it was like getting a chip in the windshield and that was not the drivers fault. After spending 2 hours on the side of the road now my girlfriend was being treated even worse at the dealership. She was final working with a manager Jared Castille who was making an effort to help her. She told him that she would like to return the car because the service was so terrible and he said no she signed a contract. She said she didn't know what to do and she would have to contact a lawyer, at that point he kicked her out of the dealership. She got in her old car and came home. Jared sent her a text later that night saying that they would take to car back. My girlfriend told him she would bring the keys back to the dealership in the morning and Jared told her he would be there to get everything worked out. My girlfriend and I went to the dealership the next morning and Jared Castille was off. I told an employee that we were there to return the keys and get a document releasing my girlfriend from her obligation, plus we needed the money that she put down on the car. The person who was helping us (I never got his name) kept insisting that we give him the keys. I told him we would keep the keys because that was the only thing we had to show for our purchase and that they would get the keys when she got her money and document. The debate was getting loud and Sonny Naser came out and told us to get our "white trash pieces of xxx" out of his dealership. At that point I realized why Derrick and Jared were such despicable employees. If one single person had told my girlfriend "oh my gosh I am so sorry this happened we will send someone right away to assist you" this review could have been 5 stars.

Nov 08, 2021

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The Manager Mr. Sunn Naser is a great man with wonderful...

The Manager Mr. Sunn Naser is a great man with wonderful customer service. He is number one. This time Shawn Hamze was helping me as the salesman and he did a great job. He really cares about his clients to the extent that he takes a cloth and cleans your car like it’s his own car plus that he teaches you about the new options on the car and he is fast. I am very happy with his service. Thanks.

Oct 27, 2021

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Staff is very knowledgeable and eager to assist....

Staff is very knowledgeable and eager to assist. Salesman came outside quickly to help us with vehicle questions. I would recommend this dealership to other people.

Oct 26, 2021

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Pouya was great and very helpful. Also Sonny the sales...

Pouya was great and very helpful. Also Sonny the sales manager made sure I got taken care of .

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Carlos Aguilar

Carlos Aguilar

Sales Consultant
Contact Me
Dealership Experience 13 years 6 months
Industry Experience 28 years 5 months
Hobbies: Spending time with family Favorite Team: Dallas Cowboys Carlos considers himself an honest person that is loyal and direct. He has been with us for many years and is one of our main used car salesmen!
Recent Reviews

Nov 01, 2021

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Excellent service thru Carlos, great customer service. I...

Excellent service thru Carlos, great customer service. I highly recommend him for any type of sales.

Oct 09, 2021

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Sam E and Carlos are the best. When I need a car I always...

Sam E and Carlos are the best. When I need a car I always go to them.

Sep 18, 2021

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Carlos waited for me to get there to talk to me about a...

Carlos waited for me to get there to talk to me about a car and I’m glad he did I bought one

Jun 03, 2021

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Great and thank you a lot for your patience Carlos so...

Great and thank you a lot for your patience Carlos so niece , patience and helpful . We could trust a lot in him.. God bless you

May 05, 2021

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Carlos was very easy to work with. We are very happy with...

Carlos was very easy to work with. We are very happy with South Point Hyundai. I would recommend going to South Point Hyundai to buy your next car.

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Art Liscano

Art Liscano

Sales Consultant
Recent Reviews

Jan 15, 2022

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Art in sales and Gabriel in finance made this a quick and...

Art in sales and Gabriel in finance made this a quick and simple experience full of smiles and laughs

Dec 16, 2021

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Arturo and Shawn were amazing it was a very pleasant and...

Arturo and Shawn were amazing it was a very pleasant and professional experience gettin my new 2022 Tucson, I personally highly recommend you to ask for them ! Thank you 🙏

Nov 27, 2021

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I had a excellent experience with south point Hyundai!...

I had a excellent experience with south point Hyundai! Pouya was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! Low pressure dealership and I would highly recommend to friends and family. Was happy to make a deal with them and would definitely consider them again in the future.

Oct 27, 2021

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Staff is very knowledgeable and eager to assist....

Staff is very knowledgeable and eager to assist. Salesman came outside quickly to help us with vehicle questions. I would recommend this dealership to other people.

Oct 25, 2021

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Both my salesman Art and my financing guy Carter were...

Both my salesman Art and my financing guy Carter were outstanding. They were able to get me into a pristine used vehicle at an excellent price especially in the 2021 market. Carter was able to get me an amazing APR on my loan. Both managed to make the process smooth, easy and fun. I would recommend this dealership to anyone looking to buy a car.

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Mike Ortiz

Mike Ortiz

New Car Sales Manager
Dealership Experience 10 years
Industry Experience 17 years 3 months
Life , dogs , Sharks , Baseball, golf , boxing , running , dogs, some cats, dogs again just because 👍🏽
Recent Reviews

Oct 25, 2021

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Sam E was great to work with. I was looking for a...

Sam E was great to work with. I was looking for a specific vehicle and he had it on his lot; he sent pics and we planned a time that day. We discuss financing option via text as well. Upon arrival he sent me immediately out to test drive, and he got my car back for trade-in appraisal. Even though we had done alot up front, we still had a hard negotiation over #'s and he stuck with me and had a great attitude. It was a 4 hour process (arrival to departure)...it was a Saturday (super busy day for them). Sam got to know me personally and shared about himself, that's the name of the game in sales...he made sure I left with a hot coffee and bottled waters and even offered an early plate for dinner! FINANCE was my favorite, Sheldon was AWESOME to work with! I also got to know him personally, and we shared lots of laughs! This guy was PHENOMINAL! As for Management I worked with Mike Ortiz...no BS with this guy ;-).

Mar 23, 2021

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We drove 2 hours to go see 2 used cars next door at the...

We drove 2 hours to go see 2 used cars next door at the Audi dealership. I’d been working with a salesman there and he had them ready for me when we got there. As we finally pulled up, someone else was pulling up in my car that I was pretty sure I was going to get. They had just finished test driving it and bought it. We were just 10 minutes too late. I was pretty upset so we walked next door to the Hyundai dealership and were immediately greeted by friendly, personable people. I told them I was in the market for a Palisade and Jay came up and showed them to us. He was extremely knowledgeable about them and taught me everything I needed to know without wasting any of our time. He was honest, caring, smart and efficient. We were given a better deal on the Palisade, but less on my trade. I started feeling unsure about it and decided to go home and think about it, and then the sales managers Mike and Sonny came in and made sure we were happy by offering me what the other dealerships were for my trade, making them the best deal. Not only did I get the best deal, but I felt taken care of, I felt like I was valued by being there. I’ve been to a lot of dealerships searching for the right car and the right deal, but it’s about more than that. There are so many yucky salesmen out there that only care about making a sale and you know they are just saying what they need to say to try to make the sale, including lying to get it. I finally found a place where I didn’t get that yucky feeling from them. We have a Hyundai dealership 5 minutes down the road from where I live, and I’ve been there many times while shopping for my car. I can say with full confidence that this location is well worth the 2 hour drive, and then some, for the way they treat their customers. Thank you Jay, Mike, and Sonny, for making my dream car purchase finally come true!!!

Jan 01, 2021

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YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM...

YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM SONNY, MIKE AND GILBERT THE GO ABOVE AND BEYOND TEAM... PRAY HYUNDAI ALWAYS APPRECIATE EVERYTHING THEY DO FOR HYUNDAI

Dec 04, 2020

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They were very Friendly and informative. I really enjoyed...

They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!

Nov 30, 2020

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I just went to South Point Hyundai and bought a 2021...

I just went to South Point Hyundai and bought a 2021 KONA.!!!!! I received great customer service from the sales and finance team. THANK YOU ERIC WHITLEY FOR YOUR STELLAR SERVICE.

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Pouya Yahyavi

Pouya Yahyavi

Sales Consultant

31 Reviews
Certified
Recent Reviews

Jan 06, 2022

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They were both super helpful + informative and very...

They were both super helpful + informative and very responsive. I could usually get someone on the phone, or on text within minutes. I found the information they provided was always pretty transparent.

Dec 31, 2021

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Pouya did a great job. Knowledgeable , friendly and on...

Pouya did a great job. Knowledgeable , friendly and on point. Appreciate his rework and efforts. Thanx MUCH Pouya.

Dec 31, 2021

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Pouya with South Point was excellent to work with. The...

Pouya with South Point was excellent to work with. The communication was straightforward and honest. I would highly recommend for anyone in the car market to give them a call.

Dec 21, 2021

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Efficient, knowledgeable, caring, supportive, honest,...

Efficient, knowledgeable, caring, supportive, honest, and effective to say the least. This was a great experience.

Dec 20, 2021

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Pouya Yahyavi Was a great help in buying my 2022 genesis...

Pouya Yahyavi Was a great help in buying my 2022 genesis G70. I had a great experience and definitely plan to stay with genesis in the future.

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Jeff Allen

Jeff Allen

Pre-Owned Sales Director
Dealership Experience 10 years 6 months
Industry Experience 13 years 3 months
Jeff has been in the automotive industry for over 3 years and loves what he does. He prides himself on providing high quality customer service, and loves the product that he is selling.
Recent Reviews

Jul 01, 2020

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Lease quote was too high

I was interested in getting a lease for a G70. I spent the prior month studying how to calculate lease payments and even built my own spreadsheet to help do the math quickly (i.e. in a dealership). I verified my spreadsheet by using actual lease deals in Texas found on the internet. I did all this research because I know dealers will take advantage of the complicated lease payment math to benefit themselves. Sure enough...the lease payment they offered to me was extremely high for the price of the car they were quoting me. Fortunately, I didn't fall for their trap and I walked away from the deal. BTW...This happened at each of the three dealers I tried to get a lease payment quote from so make sure you do your homework before negotiating any lease with any dealer.

Apr 22, 2020

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South Pointe Hyundai is quick to respond and takes care...

South Pointe Hyundai is quick to respond and takes care of their customer to give individual attention. We are repeat customers and will continue buying cars from the Pre-Own Sales department. Carlos Aguilar had all our paperwork ready and the car detailed when we arrived. He is professional, courteous and caring. Jeff Allen gave us a great price while Miles in finance processed us quickly and efficiently.

Mar 31, 2020

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South Point Hyundai is our new, favorite and only...

South Point Hyundai is our new, favorite and only dealership that my family will ever purchase a vehicle from. Carlos, Jeff and Riley went above and beyond their sales and customer service skills to help me and my Spouse get the best deal ever, not to mention their full transparency when it came time to show us the numbers. I recommend this dealership to my family and friends

Feb 21, 2020

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Jeff Allen the sales manager instantly set my appointment...

Jeff Allen the sales manager instantly set my appointment with service up with no questions asked. When I arrived, Carlos made me comfortable and gave me updates throughout the duration of my stay. Daniel, the mechanic, repaired my vehicle with speed and efficiency. I will always purchase my vehicles from South Point Hyundai.

Dec 10, 2019

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My experience buying my Hyundai Santa Fe was the best...

My experience buying my Hyundai Santa Fe was the best from any dealership I have ever been to visit. I did not have to settle for things not wanted. Sam was excellent and very patient with me and my mini daschund. And Jerrod came to let me know everything would be ok but takes time. Service manager that say was also not trying to push me into getting a vehicle I would be unhappy with having. The financial guy was equally as helpful and put me at ease Even the lady who took my money was terrific in taking care of me. Everyone made feel like I was home as did the car.just give everyone a 20 for that day.

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Carter Palmer

Carter Palmer

Finance Manager

25 Reviews
Certified
Recent Reviews

Jan 08, 2022

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My sales consultant Shawn was so easy to work with and...

My sales consultant Shawn was so easy to work with and the communication was great. Shawn & Carter helped me throughout the process tremendously. I highly recommend both of them! I am loving my new 2022 Palisade. Thanks again Shawn & Carter. We will definitely be back at your dealership!

Dec 19, 2021

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I requested and was told by Carter that he would forward...

I requested and was told by Carter that he would forward (mail) all the papers I signed on the day I purchased a 2022 hyundia Tucson. About few days later I returned to discuss a function on my new car which was resolved,Carter asked to see me to sign a doc regarding my old car title which I did and asked about my docs that signed and he stated they were mailed.to this date 12,/19/2021 I have rec'd nothing. I called again he was not in yet prior to 12noon someone in finance at that time went tru a reply I told me that everything that was due was delivered on the signing. Why then was I told twice about paperwork would be sent??? I now consider this mater closed no response necessary..

Dec 15, 2021

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My sales rep Shawn was wonderful he kept me appraised of...

My sales rep Shawn was wonderful he kept me appraised of my vehicles journey from Korea!!

Nov 30, 2021

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Had the best experience purchasing my 22 Hyundai Tucson...

Had the best experience purchasing my 22 Hyundai Tucson from South Point. I would recommend buying from here! Jay Park is an honest, helpful salesman. As a first time car buyer he not only met but exceeded my expectations. Southpoint's finance department is great too- (shoutout to Carter Palmer.) Thank you South Point!

Nov 22, 2021

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TImmy Wiles was my salesman great salesman and took great...

TImmy Wiles was my salesman great salesman and took great care of me and my wife. Got a great deal and vehicle. Thanks

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James Fisher

James Fisher

Finance Manager
Dealership Experience 1 years 7 months
Industry Experience 31 years 7 months
Recent Reviews

Jan 03, 2022

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Timmy Wiles was amazing! He knew exactly what we wanted...

Timmy Wiles was amazing! He knew exactly what we wanted and had it ready for us to look at as soon as we got here. He took great care of us and made our buying experience easy and enjoyable! So much so that we came back the next day and bought another car from him!

Dec 21, 2021

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Our sales person was amazing, but Mr. Fisher was...

Our sales person was amazing, but Mr. Fisher was extremely rude. When we told him we didn’t want the warranty, his demeanor and attitude changed and he was smacking his lips, huffing, and just giving an attitude about our reasons why. I would not recommend this man to anyone. Anyone who works in finance that can’t handle a ‘no’ to a warranty without having a tantrum about it, shouldn’t be in finance.

Dec 16, 2021

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Arturo and Shawn were amazing it was a very pleasant and...

Arturo and Shawn were amazing it was a very pleasant and professional experience gettin my new 2022 Tucson, I personally highly recommend you to ask for them ! Thank you 🙏

Nov 08, 2021

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The Manager Mr. Sunn Naser is a great man with wonderful...

The Manager Mr. Sunn Naser is a great man with wonderful customer service. He is number one. This time Shawn Hamze was helping me as the salesman and he did a great job. He really cares about his clients to the extent that he takes a cloth and cleans your car like it’s his own car plus that he teaches you about the new options on the car and he is fast. I am very happy with his service. Thanks.

Oct 30, 2021

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Sam E was a great help to us today! He was kind and very...

Sam E was a great help to us today! He was kind and very easy to work with. Had a great experience with him!

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Jared Castille

Jared Castille

New Car Sales Manager
Dealership Experience 13 years 6 months
Industry Experience 13 years 6 months
Recent Reviews

Nov 15, 2021

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My girlfriend bought a brand new Accent from Derrick Far....

My girlfriend bought a brand new Accent from Derrick Far. As she was driving home from the dealership the rear passenger tire had a blow out. Thirty miles from the dealership. She called Derrick hoping for some help and he was unable to help her. She called the 24 hour roadside assistance that comes with every new car and she still (3 days later) has not heard back from them. After she got help changing her tire she limped back to the dealership and Derrick told her she could purchase a new tire. She asked to speak to a manager because to say the least she was not satisfied with the service. At that point the general manager Sonny Naser came in and belittled her buy telling her that the dealership was not responsible for tire damage. He told her it was like getting a chip in the windshield and that was not the drivers fault. After spending 2 hours on the side of the road now my girlfriend was being treated even worse at the dealership. She was final working with a manager Jared Castille who was making an effort to help her. She told him that she would like to return the car because the service was so terrible and he said no she signed a contract. She said she didn't know what to do and she would have to contact a lawyer, at that point he kicked her out of the dealership. She got in her old car and came home. Jared sent her a text later that night saying that they would take to car back. My girlfriend told him she would bring the keys back to the dealership in the morning and Jared told her he would be there to get everything worked out. My girlfriend and I went to the dealership the next morning and Jared Castille was off. I told an employee that we were there to return the keys and get a document releasing my girlfriend from her obligation, plus we needed the money that she put down on the car. The person who was helping us (I never got his name) kept insisting that we give him the keys. I told him we would keep the keys because that was the only thing we had to show for our purchase and that they would get the keys when she got her money and document. The debate was getting loud and Sonny Naser came out and told us to get our "white trash pieces of xxx" out of his dealership. At that point I realized why Derrick and Jared were such despicable employees. If one single person had told my girlfriend "oh my gosh I am so sorry this happened we will send someone right away to assist you" this review could have been 5 stars.

Sep 14, 2021

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Great experience with the entire crew at South Point...

Great experience with the entire crew at South Point Hyundai. Our salesman Sheldon was very knowledgeable about the vehicles we were considering and did not push us to a decision. We found the vehicle we wanted and left the dealership with a great deal. The entire management staff and financing personnel were also extremely thoughtful and patient. I would highly recommend this dealership and Sheldon to anyone looking for a vehicle. A+++

Jul 09, 2021

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Sam E, has been the kindest and amazing car sells man...

Sam E, has been the kindest and amazing car sells man I’ve been I recommend him always. He definitely looks out for his customer and I was pleased with my experience.

Jun 02, 2021

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Unexpectedly, I had to buy a car on very short notice....

Unexpectedly, I had to buy a car on very short notice. Shawn helped make the process a lot less stressful for me. I never felt pressured, he answered the many questions I had, got me a great deal on my trade in and ultimately, the car I wanted. I’m grateful to him and everyone at South Point Hyundai for a pleasant experience.

Apr 03, 2021

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Pouya and the whole team made my first time buying a car...

Pouya and the whole team made my first time buying a car a experience I’m so grateful for! Shoutout to them for making everything so seemless and real.

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Sheldon Boyce

Sheldon Boyce

Sales Consultant
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Dealership Experience 4 years 11 months
Industry Experience 4 years 11 months
Recent Reviews

Sep 14, 2021

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Great experience with the entire crew at South Point...

Great experience with the entire crew at South Point Hyundai. Our salesman Sheldon was very knowledgeable about the vehicles we were considering and did not push us to a decision. We found the vehicle we wanted and left the dealership with a great deal. The entire management staff and financing personnel were also extremely thoughtful and patient. I would highly recommend this dealership and Sheldon to anyone looking for a vehicle. A+++

Jul 08, 2021

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Shawn and Sam took great care of us. The entire...

Shawn and Sam took great care of us. The entire experience was great. No hassle, professional, and courteous. We could not have been more pleased with our purchase.

Mar 03, 2021

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The buying experience was surprisingly easy. Shawn gave...

The buying experience was surprisingly easy. Shawn gave us a great deal and he was not only very professional but personable as well. I highly recommend South Point Hyundai and ask for Shawn when you go there.

Nov 02, 2020

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Sheldon was very Professional and he did a great job....

Sheldon was very Professional and he did a great job. He was attentive and courteous. I would recommended him to anyone. His knowledge was good

Sep 11, 2020

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Every person I talk to will know that my experience at...

Every person I talk to will know that my experience at South point Hyundai was amazing because of my salesman Sheldon Boyce. I had gone to downtown Austin to buy a Ford Edge at the Ford dealership next-door. They lied on their website and they were shady, so I left. As I was driving away I saw the Honda dealership and decided to stop in. I was greeted by Sheldon and treated so well. I told him what I wanted. He was honest and told me he didn’t know if he could do it but that he was going to try his hardest. Well guess what? I got the car I wanted. He went to bat for me and I am so grateful. If you need a car, go see Sheldon.

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Sheldon Hoffman

Sheldon Hoffman

Finance Director
Dealership Experience 1 years 9 months
Industry Experience 43 years 2 months
Recent Reviews

Jan 16, 2022

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Tim the salesman was good but too busy. The finance...

Tim the salesman was good but too busy. The finance manager was good and informed but too pushy on the warranty.

Jan 16, 2022

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Great buying experience! My salesman, Shawn Hamze, made...

Great buying experience! My salesman, Shawn Hamze, made buying a new car so easy. I am very pleased with the way Shawn took me through the sale process. He is professional and friendly. Dealership is completely transparent and I knew what was happening every step of the way. Thanks to all who worked on the deal, including Sheldon Hoffman in finance and the entire staff. I am very appreciative of everyone at Southpoint Hyundai, Austin, TX

Jan 06, 2022

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Timmy is the best! Who else will stay until 10:30pm to...

Timmy is the best! Who else will stay until 10:30pm to sell you the car you desperately need and have been searching for? With the inventory shortage, shopping for a new car right now is a special kind of insanity, but Timmy was there every step of the way. I can without a doubt say that South Point Hyundai and Timmy offered the absolute best service of any Hyundai dealer in all of Texas (because yes, I talked to them all). There a zillion more of me out there in this seller's market, but shoutout to this whole awesome team who are really willing to go above and beyond for their customers even when they don't have to. I'm SO excited about my new Tucson!

Jan 05, 2022

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Woke this morning and said let’s buy a car. Looked for...

Woke this morning and said let’s buy a car. Looked for what we were looking for made the call. Everything went so smooth from talking to Shawn to finalizing everything. The travel there was no problem. All worthit. Thank you!!!

Dec 20, 2021

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Pouya Yahyavi Was a great help in buying my 2022 genesis...

Pouya Yahyavi Was a great help in buying my 2022 genesis G70. I had a great experience and definitely plan to stay with genesis in the future.

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Eddie Gomez

Eddie Gomez

Invenotry Manager
Dealership Experience 13 years 7 months
Industry Experience 14 years 10 months
Recent Reviews

Sep 28, 2021

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Once I got my car home from the lot, I was showing my...

Once I got my car home from the lot, I was showing my partner the features of the car and we both noticed the front camera was cracked to the point of affecting visibility for the front view. I went back the next day and let the staff know of the issue. They told me the warranty might not cover it because I had already taken the car home, and it could have happened on the ride home. Sure, that's reasonable, but I have since called multiple times, stopped by multiple times (each time told that Chris in service was not available) to see if I can get it fixed, regardless if I have to pay for it or not. Nobody has ever returned my calls or emails. Even Eddie Gomez, the Customer Relations Manager, has not returned my calls or emails. So, Eddie, why did you reach out with a generic email asking how my customer service was if you never intended to actually provide me with any customer service? So, as much as I love my car, and I'm happy I got it, I am still driving around with a busted front camera and nobody at Hyundai has responded to me.

Aug 20, 2020

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I can't even tell you how amazing my experience with...

I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.

Apr 14, 2020

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Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

Oct 29, 2019

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Bethany is amazing! She was very responsive, had the car...

Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!

Jan 16, 2018

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Very impressed

I just want to say that Bryan Escobar and the sales team there worked with me. Bryan took the time to look for the car that I wanted and made the whole experience hassle free I am very pleased with everything. I would definitely recommend this place to everyone.

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Timmy Wiles

Timmy Wiles

Sales Consultant
Recent Reviews

Jan 06, 2022

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Timmy is the best! Who else will stay until 10:30pm to...

Timmy is the best! Who else will stay until 10:30pm to sell you the car you desperately need and have been searching for? With the inventory shortage, shopping for a new car right now is a special kind of insanity, but Timmy was there every step of the way. I can without a doubt say that South Point Hyundai and Timmy offered the absolute best service of any Hyundai dealer in all of Texas (because yes, I talked to them all). There a zillion more of me out there in this seller's market, but shoutout to this whole awesome team who are really willing to go above and beyond for their customers even when they don't have to. I'm SO excited about my new Tucson!

Jan 03, 2022

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Timmy Wiles was amazing! He knew exactly what we wanted...

Timmy Wiles was amazing! He knew exactly what we wanted and had it ready for us to look at as soon as we got here. He took great care of us and made our buying experience easy and enjoyable! So much so that we came back the next day and bought another car from him!

Dec 18, 2021

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I was looking for a very specific model and trim of a...

I was looking for a very specific model and trim of a Hyundai and was stressed out buying with limited inventory, marked up prices, and being a first time buyer. Working with South Point and specifically, Timmy Wiles, made my car buying much less stressful and very simple. I was in and out very quickly and they held the car for me while I came from three hours away to buy the car. Timmy is very trust worthy and works for your best interest!!

Nov 22, 2021

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TImmy Wiles was my salesman great salesman and took great...

TImmy Wiles was my salesman great salesman and took great care of me and my wife. Got a great deal and vehicle. Thanks

Oct 26, 2021

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I don't write many reviews, mostly because I just don't...

I don't write many reviews, mostly because I just don't have time. But I wanted to make the time to review this dealership, and in particular my salesperson, Timmy Wiles. I have purchased several cars over my lifetime and even sold cars when I was in my early twenties. Timmy is hands-down the best salesperson with whom I have ever interacted. This time I was looking for a particular vehicle and had contacted at least eight different dealerships. During my car search, Timmy was the only salesperson who regularly checked in with me without being intrusive or annoying. He was always very polite, considerate, friendly, informative, and engaging. Timmy offered to come in on his days off and even on Sunday when the dealership was closed just so I could look at vehicles and he could answer questions. He gave me his personal cell phone number and whenever I texted him, he got back to me immediately every time. I had lots of questions on several occasions, and he never lost patience with me. Even when I thought it was not going to work out purchasing from Timmy and told him so, he was incredibly nice and understanding. Then, when I was able to make it work, Timmy did everything he could to get me the car I wanted when I wanted it. He even got me a better deal on my trade-in and better financing than was advertised. I am only in Austin about once a week (I live three+ hours away but come in regularly for work). The car I wanted was in route to the dealership and was scheduled to arrive the day I would be in Austin. Timmy kept checking on the vehicle and kept me informed. As soon as it arrived at the dealership (thankfully the Monday it was supposed to arrive), Timmy texted to let me know and even included photos! He immediately got my vehicle prepped so it was ready to go by the time I left work and kept me fully informed about its progress. When I arrived to get my vehicle, he made sure I was taken care of with all the paperwork so that I was in and out quickly. Because I needed to get on the road to head home, he offered to finish all the detailing and the extra window tint when I was back in Austin. He is a man of his word. Even though the deal was complete and he already had credit for the sale, he stayed in touch about finishing the work. I couldn't make it back to Austin for a few weeks, but when I was ready, I was able to drop my car off at the dealership and Timmy got me a very nice brand new loaner vehicle. He had my car completely detailed and the window tint applied by the time I was done with work. The car looked fantastic! He even made sure the detailers got rid of all the dog fur which was no small feat and took quite a long time (I have two German Shepherds that shed like crazy)!!!!! I could not be happier with my car buying experience here with Timmy as the salesperson. From now on I will try to buy all my vehicles from Timmy and will recommend him to everyone I know who needs to buy a vehicle.

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Sam Sakbani

Sam Sakbani

Sales Consultant
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Dealership Experience 5 years 9 months
Industry Experience 5 years 9 months
Recent Reviews

Aug 24, 2020

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It was a pleasure working with Sam, Shawn and the team...

It was a pleasure working with Sam, Shawn and the team and South Point Hyundai when purchasing my car. The process was efficient, and I was very pleased with the pricing and openness I experienced there. Shawn was extremely knowledgeable about the workings of my news Tucson which was very helpful. If you’re looking for a Hyundai, this is the place to purchase/lease it!

May 30, 2020

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Sam S. makes the process easy. I have never dealt with...

Sam S. makes the process easy. I have never dealt with sales person that knows more about cars—not just Hyundai but other brands as well. Highly recommend.

Mar 23, 2020

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They did a great job. Thanks to everyone that helped in...

They did a great job. Thanks to everyone that helped in the purchase and the service on the car when I got my oil changed

Dec 10, 2019

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My experience buying my Hyundai Santa Fe was the best...

My experience buying my Hyundai Santa Fe was the best from any dealership I have ever been to visit. I did not have to settle for things not wanted. Sam was excellent and very patient with me and my mini daschund. And Jerrod came to let me know everything would be ok but takes time. Service manager that say was also not trying to push me into getting a vehicle I would be unhappy with having. The financial guy was equally as helpful and put me at ease Even the lady who took my money was terrific in taking care of me. Everyone made feel like I was home as did the car.just give everyone a 20 for that day.

Dec 09, 2017

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2nd car

Im getting my 2nd car from sam , this guy is realy easey to work with and sonny is always very welcoming and friendly defenenty recomend this place

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Derrick Far

Derrick Far

Sales Consultant
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Dealership Experience 1 years 5 months
Recent Reviews

Dec 31, 2021

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We worked with Derrick Far he is knowledgeable person and...

We worked with Derrick Far he is knowledgeable person and he didn’t push us excellent customer service

Dec 31, 2021

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Derrick far helped me and my wife with our amazing 2022...

Derrick far helped me and my wife with our amazing 2022 new Hyundai Tucson, the entire transaction was smooth.

Dec 20, 2021

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Pouya Yahyavi Was a great help in buying my 2022 genesis...

Pouya Yahyavi Was a great help in buying my 2022 genesis G70. I had a great experience and definitely plan to stay with genesis in the future.

Nov 15, 2021

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My girlfriend bought a brand new Accent from Derrick Far....

My girlfriend bought a brand new Accent from Derrick Far. As she was driving home from the dealership the rear passenger tire had a blow out. Thirty miles from the dealership. She called Derrick hoping for some help and he was unable to help her. She called the 24 hour roadside assistance that comes with every new car and she still (3 days later) has not heard back from them. After she got help changing her tire she limped back to the dealership and Derrick told her she could purchase a new tire. She asked to speak to a manager because to say the least she was not satisfied with the service. At that point the general manager Sonny Naser came in and belittled her buy telling her that the dealership was not responsible for tire damage. He told her it was like getting a chip in the windshield and that was not the drivers fault. After spending 2 hours on the side of the road now my girlfriend was being treated even worse at the dealership. She was final working with a manager Jared Castille who was making an effort to help her. She told him that she would like to return the car because the service was so terrible and he said no she signed a contract. She said she didn't know what to do and she would have to contact a lawyer, at that point he kicked her out of the dealership. She got in her old car and came home. Jared sent her a text later that night saying that they would take to car back. My girlfriend told him she would bring the keys back to the dealership in the morning and Jared told her he would be there to get everything worked out. My girlfriend and I went to the dealership the next morning and Jared Castille was off. I told an employee that we were there to return the keys and get a document releasing my girlfriend from her obligation, plus we needed the money that she put down on the car. The person who was helping us (I never got his name) kept insisting that we give him the keys. I told him we would keep the keys because that was the only thing we had to show for our purchase and that they would get the keys when she got her money and document. The debate was getting loud and Sonny Naser came out and told us to get our "white trash pieces of xxx" out of his dealership. At that point I realized why Derrick and Jared were such despicable employees. If one single person had told my girlfriend "oh my gosh I am so sorry this happened we will send someone right away to assist you" this review could have been 5 stars.

Nov 13, 2021

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Although my 2022 (brand new) was repaired the manager...

Although my 2022 (brand new) was repaired the manager Steve was unsympathetic to my disappointment with the service crew. The person who picked up my car smoked in it. He also programmed several radio stations on my radio, had every window open including the sunroof, had the a/c all the way up, as well as the radio volume. I now open my door to smoke rather than a New Car Smell. Noone has reached out to me. This is very disrespectful and unacceptable! Stay away from South Point

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Anthony Blount

Anthony Blount

Sales Consultant
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Dealership Experience 2 years 4 months
Industry Experience 2 years 5 months
Recent Reviews

Dec 20, 2021

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Pouya Yahyavi Was a great help in buying my 2022 genesis...

Pouya Yahyavi Was a great help in buying my 2022 genesis G70. I had a great experience and definitely plan to stay with genesis in the future.

Oct 12, 2021

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Sam E. Was fantastic to work with. He even played cool...

Sam E. Was fantastic to work with. He even played cool music in the office!

Apr 19, 2021

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Absolute pleasure working with Anthony. 5 stars! Anthony...

Absolute pleasure working with Anthony. 5 stars! Anthony was very accommodating. My daughter will be pleased to work with him Sonny Naser was also wonderful to work with.

Mar 30, 2021

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Anthony & Sonny are wonderful people to work with!...

Anthony & Sonny are wonderful people to work with! They’ll do anything to make sure you get you approved, and they will go over details about the process. They’ll make sure you are 100% comfortable with new car before you head out! I wouldn’t be able to get my new car without them. Highly recommended!!

Feb 26, 2021

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We live in Tennessee and bought a Santa Fe from Anthony...

We live in Tennessee and bought a Santa Fe from Anthony in Texas. Anthony knew we were flying in and driving it home and offered to pick us up at the airport. He and Sonny went over the cars features so we would be comfortable before leaving the dealership. We were treated like family and made us feel very welcomed. They were awesome!!

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Tim Palmer

Tim Palmer

Sales Consultant
Recent Reviews

Jan 16, 2022

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Tim the salesman was good but too busy. The finance...

Tim the salesman was good but too busy. The finance manager was good and informed but too pushy on the warranty.

Dec 31, 2021

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Working with Timothy Palmer is always so easy he makes...

Working with Timothy Palmer is always so easy he makes his simple to buy a car

Nov 28, 2021

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South Pointe was fantastic on this recall and as a result...

South Pointe was fantastic on this recall and as a result of the recall, car now performs better. Service Advisor Pedro was excellent.

Oct 09, 2021

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Derrick was a pleasure to work with. Derrick shoots...

Derrick was a pleasure to work with. Derrick shoots straight and got us into the car that we wanted as expediently as can be expected. I came in with my own financing and was not constantly pressured to let Southpoint meet/match my rate. The same approach carried over to add-ons (warranty/maintenance/gap/etc). I really appreciate the way that the products were presented and allowed to speak for themselves. Upon providing information, it was simply a matter of yes/no on my end with absolutely no pushiness. I cannot say the same for previous new car buying experiences at other dealerships. This was a welcome and refreshing change from what I've come to expect. I am genuinely grateful to Southpoint Hyundai for the transparency and respect every step of the way. Along with just doing the job, Derrick has a genuine passion and deep knowledge for the products he is selling. Derrick's enthusiasm for his craft and for Hyundai/Genesis was the best part of the experience as there is always the inevitable wait times during the car buying process and the informed conversation filled that time nicely. Congrats to Southpoint for hiring this guy. He is not phoning it in. He does an awesome job of evangelizing the brand and lets it sell itself. Also want to thank Tim for welcoming us upon arrival and getting us into the test drive and to Sheldon for getting us in and out of financing. It was a pleasure dealing with all of you. If the service side at Southpoint is as good as the sales side, we may be an all-Hyundai household soon. Thanks again to Southpoint and I can confidently recommend Derrick to anyone out there looking to get into a new Hyundai/Genesis.

Mar 30, 2021

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I came in with an idea of what kinda car I wanted & ended...

I came in with an idea of what kinda car I wanted & ended up leaving with the upgrade version of what I was expecting to get. Tim waste no time on finding me the best financing option for me including making sure I got the exact car I wanted plus more. My experience with Tim was amazing this is the first dealership that works to make sure your happy with your purchase but also making sure you have the best financing option that works with you.

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Gopal Patel

Gopal Patel

Sales Consultant
Recent Reviews

Aug 11, 2020

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Gopal is a great salesman

If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sure you are satisfied with your purchase and it shows. I didn't end up buying a used car, I got a new one but Gopal even helped me through that process as well. Great dealership and great salesman!

Aug 23, 2017

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Very good experience

Like I mentioned in my last "additional comments", Gopal was very professional and friendly. He has no rush in closing the deal, talking about the car, or taking time during the test drive. I really appreciate that... it helped us feel comfortable and not rushed. He was friendly and personable, honest and helpful. Would definitely recommend him as a sales staff. Same goes for Matthew, who helped us during the post-purchase experience.

Dec 29, 2016

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2016 New Car Purchase

Great place to purchase a car & friendly staff. I would buy another vehicle here again. One thing that was forgotten was the paper plates but Kevin came by & delivered them personally.

Jul 27, 2016

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Dealership and service review.

I'm so grateful to the all the folks I met. Everyone was knowledgable and friendly. Thank you! Thank you! And thank you again! Also Thumbs up to Gilbert and Meagan in the service department!

Jul 01, 2016

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Great

Been with hyundai with 2 years and would continue business with them. The staff is always friendly and great. Gopal took care off all of our needs and wants of what we were looking for.

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Corey Witherow

Corey Witherow

Service Foreman
Recent Reviews

Sep 29, 2021

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The dealership service is very busy and it took about a...

The dealership service is very busy and it took about a week to get my car seen. I understand busy.. I think the estimate E estimate for Repairs was high.

Sep 21, 2021

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First service on my new car went off without a hitch....

First service on my new car went off without a hitch. Quick and efficient. And offered me the shuttle to bring me home and pick up when completed

Dec 10, 2020

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I've been extremely pleased with the level of service and...

I've been extremely pleased with the level of service and quality from Southpoint. I've had any difficulties nor any problems with each visit.

Dec 10, 2020

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I brought my car in because the check engine light came...

I brought my car in because the check engine light came on. The people I worked with were extremely efficient and the service was fast. It was a great experience overall.

Sep 15, 2020

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Highly advise taking your car here! Service was quick and...

Highly advise taking your car here! Service was quick and easy, and they supported me throughout the process. No complaints whatsoever, and will definitely be coming back

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Steve Borke

Steve Borke

Vehicle Exchange Manager
Dealership Experience 1 years 8 months
Industry Experience 16 years 1 months
Recent Reviews

Nov 13, 2021

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Although my 2022 (brand new) was repaired the manager...

Although my 2022 (brand new) was repaired the manager Steve was unsympathetic to my disappointment with the service crew. The person who picked up my car smoked in it. He also programmed several radio stations on my radio, had every window open including the sunroof, had the a/c all the way up, as well as the radio volume. I now open my door to smoke rather than a New Car Smell. Noone has reached out to me. This is very disrespectful and unacceptable! Stay away from South Point

Oct 08, 2021

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Sammy Was very helpful in getting us a good deal and...

Sammy Was very helpful in getting us a good deal and Saving us money on the vehicle we wanted

Dec 03, 2020

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I purchased a new Hyundai Venue in September of 2020, and...

I purchased a new Hyundai Venue in September of 2020, and at the time was told they couldn’t find my spare key, so they would be getting me a brand new one. There were then 2 weeks of being told I’d get the key in the next couple days, only to be told another couple of days when that day arrived. I finally got fed up and asked to speak with a manager, and that’s when Steve came into the picture. He then continued to explain that the key had just been ordered that morning. Here I am 2 & 1/2months later, and I still don’t have a spare key. And guess what? Steve told me that it just got ordered last night and now won’t be here until next week. Will never do business with this dealership again.

Nov 19, 2020

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This was the most horrendous customer experience I have...

This was the most horrendous customer experience I have had in a long time. I generally let these things go by the wayside especially to give grace in light of the COVID-19 situation, but I was treated so poorly, I will never bring my car back to this dealership/service center nor purchase another car from this dealership which is a shame because we were loyal Hyundai customers and purchased/leased three cars from Sonny (who I adore). I had Ryan as my service manager when I dropped my car off, but mysteriously, 10 days later, Ryan no longer worked at the service department. Regardless, I received a call telling me my car was ready the day after I dropped it off, which I knew was a lie. Long story short, I shouldn't have received that call, and then I proceeded to receive a call apologizing for the misinformation. 10 days later, I hadn't received an actual update about the status of my car and I had to persistently call and text just to get an update. After talking with John, and Steve, and bothering the poor receptionist to death, I was able to talk through some recommendations for my car. I was then told (after my car had been in the shop for 15 days at this point) the car would be ready the next morning. Great- I went in the next morning to pick it up, and guess what, it was not ready. I shouldn't have been surprised with the terrible service I had received for the past 15 days. After waiting for an additional 45 minutes, having a minor melt-down in the waiting room, I finally got my car and I think these people were just so glad to have me out of their hair. Honestly, I had an AMAZING experience with Patricia has my consultant last year and she is the ONLY good thing about that department. This past experience was dreadful and I do not recommend working with these incredibly unprofessional people.

Oct 13, 2020

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Employee Rating

Tim Palmer made our car buying experience seamless. That...

Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience

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Alexa Gonzalez

Alexa Gonzalez

Customer Experience Manager
Recent Reviews

Jan 04, 2022

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Employee Rating

This is a follow up review for previous review on Dec....

This is a follow up review for previous review on Dec. 9th. After getting the car back and driving it for two weeks it died again in the same manner. The response from Alejandro was " Sorry that happened to you but there is nothing we can do to help you". I was referred Hyundai Roadside assistance which is a total JOKE! Very very disappointed in this response and the service from this dealership. I would NOT recommend this service department to anyone. I would not currently recommend Hyundai to anyone either.

Dec 09, 2021

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Employee Rating

The dealership had our car for 55+ days. The original...

The dealership had our car for 55+ days. The original service department manager left the company one day after we had arranged to leave the car here for repairs. They were communicative when contacted . Time for repairs was drawn out by additional problems encountered during repairs and long delivery of parts. When the car was finally back in our possession after transport and 61 days away the aux starting battery was dead. This is somewhat disappointing. More disappointed in Hyundai than the dealership service department.

Nov 24, 2021

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Employee Rating

Always take great care of car never have a problem with...

Always take great care of car never have a problem with them trying to sale something I don’t need

Nov 13, 2021

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Employee Rating

Although my 2022 (brand new) was repaired the manager...

Although my 2022 (brand new) was repaired the manager Steve was unsympathetic to my disappointment with the service crew. The person who picked up my car smoked in it. He also programmed several radio stations on my radio, had every window open including the sunroof, had the a/c all the way up, as well as the radio volume. I now open my door to smoke rather than a New Car Smell. Noone has reached out to me. This is very disrespectful and unacceptable! Stay away from South Point

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Jim Hayth

Jim Hayth

General Manager
Dealership Experience 13 years
Industry Experience 42 years 8 months
Recent Reviews

Dec 04, 2020

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Employee Rating

They were very Friendly and informative. I really enjoyed...

They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!

Aug 05, 2020

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Employee Rating

Ask for Shawn! Very attentive to my want, needs and...

Ask for Shawn! Very attentive to my want, needs and desire with this purchase. He worked hard to close this deal and get me the rate I needed. He showered us with great southern hospitality. Took the time to make sure I was knowledgeable about my new car & it’s features. He never pressured me throughout the process. Amazing service! You will not be disappointed. Definitely 5 stars. I’d give you ten if it were an option! Thank you Shawn!!!

May 02, 2020

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Employee Rating

Art was very helpful knowledgeable about his cars. Made....

Art was very helpful knowledgeable about his cars. Made. It very easy to purchase without our ant hassle. Miles in finance and Jim H. Also made this possible

Apr 14, 2020

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Employee Rating

Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

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Pedro Romero

Pedro Romero

Sales Consultant
Contact Me
Dealership Experience 2 years 4 months
Industry Experience 2 years 4 months
Recent Reviews

Jan 06, 2022

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Employee Rating

They were both super helpful + informative and very...

They were both super helpful + informative and very responsive. I could usually get someone on the phone, or on text within minutes. I found the information they provided was always pretty transparent.

Oct 29, 2021

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Employee Rating

I took my Kona in so they could fix the recall on my car!...

I took my Kona in so they could fix the recall on my car! I have been hearing a ticking sound for awhile. Not too long ago I had oil changed so you know it’s not ticking do to lack of oil. The ticking has not stopped. The guy in shop said my Mechanic didn’t hear a ticking and that my car is fine, when I know it is not fine. The workers there did not give a crap about us or the car. Pretty Rude, now I need Advice on how I can get them to do the recall on my Car!!! Respectfully Karen Casteel

Apr 25, 2021

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Employee Rating

Can not say enough about how smooth everyone made this...

Can not say enough about how smooth everyone made this happen,from Carlos and Pedro in sales to Fisher in finance and to Jay who went over some aspects of the car. Thank you all again.

Mar 18, 2021

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Employee Rating

I worked with Pedro (Salesperson) and Riley (Finance...

I worked with Pedro (Salesperson) and Riley (Finance Manager). Pedro was extremely helpful and knowledgeable. Communication is GREAT at this dealership. I got my trade-in appraised, finance complete, new vehicle serviced and was on the road in under 2 hours! Everyone is so warm and friendly down to the receptionist. I felt so comfortable throughout the entire process. Hands down, the best car shopping experience I have ever had! Riley was very knowledgeable and gave me the best deal. Both gentlemen were truly transparent, no aggressive selling whatsoever. I will buy with them again. Oh and I LOVE my car! It's exactly what I wanted. I am overjoyed.

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Carolyn Smith

Carolyn Smith

Genesis Concierge
Dealership Experience 1 years 8 months
Industry Experience 1 years 8 months
Recent Reviews

Jan 03, 2022

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Employee Rating

Carolyn with Genesis Service is fabulous. She is always...

Carolyn with Genesis Service is fabulous. She is always helpful, informative, and knowledgeable and attentive. She always keeps me updated on the status of repairs and delivers when promised. A delight to work with.

Jul 02, 2021

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Employee Rating

This was the single worst customer experience I have ever...

This was the single worst customer experience I have ever had. The Service Advisor and on-site Genesis Concierge had a communication failure so the items to be handled during my appointment were not accounted for by the advisor and her attitude was horrible. Pro tip: never throw your colleagues under the bus in front of a customer. We’re not there to take sides and really don’t care about how busy you are. The worst part though was that the mechanic failed to properly secure the Under Cover to my vehicle and it detached as I was on the highway on my way home from the dealership. This caused a major safety hazard and shows that this dealership does not have the best and brightest working for them, nor do they check their work to assure a vehicle is safe to drive after service. They also failed to top off all fluids despite signing off on doing so. I have no confidence in South Point Hyundai and will never do business with them again. I will never buy a part from them and they will certainly never touch a vehicle I own again. I was planning on buying a G70 in the fall and this experience and the way the ABS recall has been handled will definitely take the G70 out of consideration. I have communicated my experience with this dealership to Genesis USA and they recommended another dealership in the area to fix the mistakes of South Point Hyundai.

Dec 25, 2020

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Employee Rating

Excellent service, quality work and personable and...

Excellent service, quality work and personable and helpful staff. I will never go anywhere else they did a great job. Moreover, Patricia & John are the best !!!

Dec 10, 2020

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Employee Rating

I've been extremely pleased with the level of service and...

I've been extremely pleased with the level of service and quality from Southpoint. I've had any difficulties nor any problems with each visit.

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Tom Williamson

Tom Williamson

Sales Consultant
Recent Reviews

Oct 08, 2021

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Employee Rating

Tom was outstanding, hands down! If you find yourself...

Tom was outstanding, hands down! If you find yourself looking for a new Hyundai or Genesis, look no further. I've been wanting a Tucson for months, and he worked tirelessly to find me just the one that I wanted...even in this crazy market of supply chain issues! I left South Point feeling truly appreciated and helped...thanks to everyone in the Sales Department for helping me buy my first car!! :)

Oct 03, 2021

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Employee Rating

Tom was super helpful and patient to show us everything...

Tom was super helpful and patient to show us everything we needed to know about our new car. He always provided timely information and with kind attitude assisted us to make a decision.

Oct 02, 2021

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Employee Rating

I recently purchased a new 2022 Hyundai Tucson from South...

I recently purchased a new 2022 Hyundai Tucson from South Point. The salesman, Tom Williamson, was outstanding, very informed and knowledgeable about the vehicle. I highly recommend Tom if/when you are in the market. The whole team made me feel like family and thats HUGE!!!! Overall a smooth fun process with NO pressure. I will be back for my future needs and Have Tom Williamson help with the process again. Thank You to all

Jul 22, 2021

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Employee Rating

Tom W is a great salesman, easy and friendly to work...

Tom W is a great salesman, easy and friendly to work with. He Knows his cars and is very informative. This is the third car he sale me and my family.

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Alejandro Zamora

Alejandro Zamora

Service Advisor
Recent Reviews

Jan 15, 2022

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Employee Rating

The service center was good. The employees are friendly...

The service center was good. The employees are friendly and the chairs are comfortable while you wait.

Jan 04, 2022

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Employee Rating

This is a follow up review for previous review on Dec....

This is a follow up review for previous review on Dec. 9th. After getting the car back and driving it for two weeks it died again in the same manner. The response from Alejandro was " Sorry that happened to you but there is nothing we can do to help you". I was referred Hyundai Roadside assistance which is a total JOKE! Very very disappointed in this response and the service from this dealership. I would NOT recommend this service department to anyone. I would not currently recommend Hyundai to anyone either.

Dec 09, 2021

Dealership Rating
Employee Rating

The dealership had our car for 55+ days. The original...

The dealership had our car for 55+ days. The original service department manager left the company one day after we had arranged to leave the car here for repairs. They were communicative when contacted . Time for repairs was drawn out by additional problems encountered during repairs and long delivery of parts. When the car was finally back in our possession after transport and 61 days away the aux starting battery was dead. This is somewhat disappointing. More disappointed in Hyundai than the dealership service department.

Nov 27, 2021

Dealership Rating
Employee Rating

Very simple waiting area with a coffee machine and some...

Very simple waiting area with a coffee machine and some snacks; service advisor was nice and let me know there was an update to be done too; I was hoping for a car wash and/or vacuum after the service-they didn’t even put down floor protectors on the mats. I also had a scheduled maintenance appointment and it still took 2+ hours waiting to complete.

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Preston Brenner

Preston Brenner

Service Drive Manager
Recent Reviews

Dec 03, 2021

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I always receive excellent service and I’m greeted right...

I always receive excellent service and I’m greeted right away when I walk in

Nov 24, 2021

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Employee Rating

Always take great care of car never have a problem with...

Always take great care of car never have a problem with them trying to sale something I don’t need

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Valentina Felska

Valentina Felska

Sales Consultant
Contact Me
Dealership Experience 1 years 1 months
Recent Reviews

Dec 21, 2021

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Employee Rating

Our sales person was amazing, but Mr. Fisher was...

Our sales person was amazing, but Mr. Fisher was extremely rude. When we told him we didn’t want the warranty, his demeanor and attitude changed and he was smacking his lips, huffing, and just giving an attitude about our reasons why. I would not recommend this man to anyone. Anyone who works in finance that can’t handle a ‘no’ to a warranty without having a tantrum about it, shouldn’t be in finance.

May 16, 2021

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This was the best car buying experience I have ever had....

This was the best car buying experience I have ever had. They contacted me promptly after my initial inquiry, were extremely polite during the process, and didn’t give me any pressure. Valentina and Riley were easy to work with and clearly make customer service a priority.

Apr 19, 2021

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By far the easiest car experience I've ever had....

By far the easiest car experience I've ever had. Valentina and crew were extremely professional, kind, understanding and definitely walked away satisfied. Highly recommend!

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JP Sierra

JP Sierra

Parts Director
Dealership Experience 16 years 5 months
Industry Experience 26 years 3 months
Recent Reviews

Apr 14, 2020

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Employee Rating

Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

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Bethany Cullen

Bethany Cullen

BDC
Contact Me
Dealership Experience 2 years 10 months
Industry Experience 2 years 10 months
Recent Reviews

Oct 29, 2019

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Bethany is amazing! She was very responsive, had the car...

Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!

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Gabriel Frunza

Gabriel Frunza

Finance Manager
Recent Reviews

Dec 13, 2021

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Impeccable service. Great communication from Shawn...

Impeccable service. Great communication from Shawn throughout the whole process. I absolutely love my new car!

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Preston Botkin

Preston Botkin

Sales Professional
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Marcel Price

Marcel Price

Sales Consultant
Contact Me
Dealership Experience 2 months
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