Meet Our Staff
Sales
Shawn Hamze
Senior Sales Professional
Therion "Bubba" Mitchell
Senior Sales Professional
Art Liscano
Senior Sales Professional
Carlos Aguilar
Senior Sales Professional
Sheldon Boyce
Sales Consultant
Eric Whitley
Sales Consultant
Tim Palmer
Sales Consultant
Gopal Patel
Sales Consultant
Charay Ridlon
Sales Consultant
Marcel Price
Sales Consultant
Chris Ayers
Sales Consultant
Philip James
Sales Consultant
Clay McClintic
Sales Consultant
Robert Ramirez
Sales Consultant
Trey Castillo
Sales Consultant
Tyler Frank
Sales Consultant
Chris Godoy
Sales Consultant
Thor Jacobs
Sales Consultant
Devin Lint
Sales Consultant
Jair Torres
Sales Consultant
William Tucker
Sales Consultant
Finance
Carter Palmer
Finance Manager
Derrick Far
Finance Manager
Gabriel Frunza
Finance Director
Valentina Felska
Finance Manager
Management
Sonny Naser
General Sales Manager
Jeff Allen
Pre-Owned Sales Director
Jared Castille
New Car Sales Manager
Mike Ortiz
New Car Sales Manager
Eddie Gomez
Inventory Manager
Steve Borke
Vehicle Exchange Manager
Jim Hayth
General Manager
JP Sierra
Parts Director
Thomas Tillotson
Service Director
Service
Victor Cabrera
Service Manager
Carolyn Smith
Genesis Concierge
Tom Williamson
Genesis Delivery Driver
Kaitlyn Nolte
Internals Manager
Courtney Fisher
Service Drive Manager
Ernesto Vasquez
Service Advisor
Andrew Delgado
Quick Lube Supervisor
Juan Rodriguez
Service Advisor
Heidi Rowling
Service Advisor
Alejandro Alejandro
Service Advisor
Emmanuel Soto
Service Advisor
Shawn Hamze
Senior Sales Professional
Oct 10, 2023
Fast and kind service!
Fast and kind service! Knowledgeable and had some great cars to choose from! They did everything they could to get me into a car in a timely manner.
Oct 05, 2023
The team at south point Hyundai is wonderful and very
The team at south point Hyundai is wonderful and very helpful, they helped me get into my new car!
Sep 26, 2023
From the moment I walked through the door, everyone at
From the moment I walked through the door, everyone at South Point Hyundai were so attentive and helpful, especially Sonny and Shawn Hamze. Shawn went above and beyond in helping me find the right car for me. He was patient and really listened to what I was looking for and felt like I was given space to make decisions, never feeling pushed or rushed. Also very thorough answering all my questions and going through the many features on the cars. He was kind enough to pull the two cars I was deciding on side by side to have a better visual when comparing the two. When I decided to go with the Tucson, Shawn spent extra time helping me set up all the programmable features before leaving the lot. Truly grateful for Shawn, Sonny and everyone I worked with at South Point Hyundai.
Sep 11, 2023
Shawn is the best!
Shawn is the best! Please go and see him! He did amazing and truly made me feel like family.
Sep 09, 2023
Worked with Shawn Hamze in sales.
Worked with Shawn Hamze in sales. Had a great experience with him. Would highly recommend.
Therion "Bubba" Mitchell
Senior Sales Professional
Nov 03, 2023
My experience with South point Hyundai was great, my
My experience with South point Hyundai was great, my salesman Bubba Mitchell was patient, he showed us several vehicles and we didn't feel rushed. I ended up getting the a 2023 Genesis G70 and I love my vehicle. Thanks to Bubba and Steve I highly recommend South Point Hyundai.
Oct 21, 2023
The atmosphere is amazing and our salesman Bubba is
The atmosphere is amazing and our salesman Bubba is awesome everyone was just great personalityand all. Highly recommend!!!!
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Sep 06, 2023
Bubba Mitchell was very pleasant, he made the whole
Bubba Mitchell was very pleasant, he made the whole experience wonderful!. Everyone greeted me and had a great customer service! Very excited of my purchases! Thank you South Point Hyundai and Bubba Mitchell! Y’all are the best!!
Aug 30, 2023
Therion Has Helped me over the years with all of my
Therion Has Helped me over the years with all of my vehicles. His customer service and professionalism has been Exemplary! I have highly recommended family members and friends to him. All of them have said that he has Outstanding Customer Service!!!
Art Liscano
Senior Sales Professional
Jul 09, 2023
Very professional , they worked with me to be able to
Very professional , they worked with me to be able to afford my new truck . Arturo Liscano was very helpful. Good prices on pre owned vehicles . Definitely going back when im ready to buy another car !!
May 16, 2023
They were very helpful and got my payments where I wanted
They were very helpful and got my payments where I wanted them to be. Thanks
May 13, 2023
My daughter bought a 2009 Hyundai Elantra at South Point
My daughter bought a 2009 Hyundai Elantra at South Point Hyundai in Austin for $9000.00+ TTL. last summer. We took it to a shop in Waco to have some work done last week. When they put the car on the rack, they discovered that the car had obviously been in a flood somewhere.....everything was extremely corroded! When I called the dealership and spoke with Jeff Allen, the pre-owned Director, and sent him numerous pictures of all of the corrosion..... He was no help at all...he told us that he would buy the car back for $3500.00, which is a joke! Were told it went thru an inspection before it was sold. I can not believe they would sell a car to anyone, NEVER SAYING ANYTHING ABOUT EXTREME FLOOD CORROSION AND DAMAGE. I WOULD NEVER RECOMMEND BUYING ANYTHING AT THIS DEALERSHIP...THEY ARE CROOKS! THE BBB will be aware of this as well. Save your money and go to a reputable Dealership.
Mar 31, 2023
Terrible customer service, we were treated with total
Terrible customer service, we were treated with total disrespect. I’ve never encountered a dealership that wanted a sale less than South Point. We drove a car and liked it, when we went to make an offer, not full price but definitely not a low ball the sales person said “I know what my manager will say, but I’ll try!” Wow….what a way to start off. The answer was flat off no. Ok fine, we decided to walk away. Several days later the vehicle was still available, they’d lowered the price twice, now to below what our offer was that they couldn’t possibly accept. We contacted them again with the full new asking price. They still wouldn’t accept the offer. This place couldn’t pay me to buy a car from them.
Mar 30, 2023
This is the 5 Hyundai I have gotten from here.
This is the 5 Hyundai I have gotten from here. Art has always need the one I hi to . He is very talented and professional on his job. If you’re looking for a new or used look and ask for Art. He will treat you like family . Art is the best salesman I have known. Art , Art, Art! Ask for him .
Carter Palmer
Finance Manager
Oct 31, 2023
Great quality cars and excellent customer service!
Great quality cars and excellent customer service! Very pleased with all aspects of this purchase.
Oct 30, 2023
Chris was a great salesman, made things quick and easy
Chris was a great salesman, made things quick and easy like I asked! I appreciate the service I received when buying my new truck, I look forward to doing further business with South point Hyundai!
Oct 26, 2023
Charay texted me after my initial inquiry.
Charay texted me after my initial inquiry. She was really communicative and also quick to reply to questions. She did a great job setting up the process. I worked with Marcel on the sale and he was fantastic. He answered all of my questions and stayed at the dealership late into the night to get the deal done. He was very transparent and made sure he was providing me with all of the information I needed to make a decision I would feel comfortable with. Carter handled the financing of the lease. He was very thorough with his explanations of the terms and conditions. Super friendly, too. I generally HATE the car buying process, but the team at South Point Hyundai made it quite pleasant.
Oct 05, 2023
The team at south point Hyundai is wonderful and very
The team at south point Hyundai is wonderful and very helpful, they helped me get into my new car!
Sep 25, 2023
Our dealer Sheldon did a great job of not Pressuring us
Our dealer Sheldon did a great job of not Pressuring us but telling us all information needed to make our decision.
Derrick Far
Finance Manager
Sep 08, 2023
Shawn Hamze is amazing.
Shawn Hamze is amazing. He will work with you and great at listening to what you want and need.
Sep 01, 2023
All of the Staff at Southpoint Hyundai was excellent in
All of the Staff at Southpoint Hyundai was excellent in our purchase of a Palisade. They always work with us and give us the best deal . We have bought many cars from them and will continue to do so . Also their service department is outstanding!
Jul 26, 2023
Derrick was not only great while getting my car but after
Derrick was not only great while getting my car but after the sale he got back to me on questions I had since the sales person was not responding to me at all. Great guy!
Jul 17, 2023
Charay was great to work with, she helped explain
Charay was great to work with, she helped explain everything from financing to the tech in the car.
Jun 30, 2023
went in to get a used vehicle, they worked hard for me
went in to get a used vehicle, they worked hard for me and i got into a sonata. Sam thank you for your hard work.
Sonny Naser
General Sales Manager
Oct 05, 2023
The team at south point Hyundai is wonderful and very
The team at south point Hyundai is wonderful and very helpful, they helped me get into my new car!
Sep 26, 2023
From the moment I walked through the door, everyone at
From the moment I walked through the door, everyone at South Point Hyundai were so attentive and helpful, especially Sonny and Shawn Hamze. Shawn went above and beyond in helping me find the right car for me. He was patient and really listened to what I was looking for and felt like I was given space to make decisions, never feeling pushed or rushed. Also very thorough answering all my questions and going through the many features on the cars. He was kind enough to pull the two cars I was deciding on side by side to have a better visual when comparing the two. When I decided to go with the Tucson, Shawn spent extra time helping me set up all the programmable features before leaving the lot. Truly grateful for Shawn, Sonny and everyone I worked with at South Point Hyundai.
Sep 01, 2023
All of the Staff at Southpoint Hyundai was excellent in
All of the Staff at Southpoint Hyundai was excellent in our purchase of a Palisade. They always work with us and give us the best deal . We have bought many cars from them and will continue to do so . Also their service department is outstanding!
Aug 19, 2023
Bubba was extremely helpful, knowledgeable and VERY
Bubba was extremely helpful, knowledgeable and VERY friendly!!! Explained everything about the car, what they were doing and why! Def come back here!!
Aug 19, 2023
Easy, quick, efficient, and knowledgeable!
Easy, quick, efficient, and knowledgeable! bubba was fantastic to work with along with Sonny overseeing and making sure everything went smooth.
Carlos Aguilar
Senior Sales Professional
Oct 21, 2023
My purchase went smoothly and was very helpful, fast,
My purchase went smoothly and was very helpful, fast, and i did not feel pressured at all. Great service by Carlos and would come back to do future business with him!
Mar 19, 2023
Dealership was good timely and helped to make an
Dealership was good timely and helped to make an efficient transaction. Very straight forward without sneaky tactics.
Dec 13, 2022
Very friendly atmosphere.
Very friendly atmosphere. They handles there business without high pressure sales techniques. The only negative item I would take away was the the waiting to complete the financing. Otherwise a very good experience.
Dec 13, 2022
Mr. Aguilar is a great salesman..very knowledgeable and
Mr. Aguilar is a great salesman..very knowledgeable and great service. Attends to your needs and questions. Very comfortable process. Greatly recommend for purchasing a vehicle.
Aug 11, 2022
The sales staff that I worked with were very helpful and
The sales staff that I worked with were very helpful and very patient with me.
Jeff Allen
Pre-Owned Sales Director
Sep 25, 2023
Our dealer Sheldon did a great job of not Pressuring us
Our dealer Sheldon did a great job of not Pressuring us but telling us all information needed to make our decision.
May 13, 2023
My daughter bought a 2009 Hyundai Elantra at South Point
My daughter bought a 2009 Hyundai Elantra at South Point Hyundai in Austin for $9000.00+ TTL. last summer. We took it to a shop in Waco to have some work done last week. When they put the car on the rack, they discovered that the car had obviously been in a flood somewhere.....everything was extremely corroded! When I called the dealership and spoke with Jeff Allen, the pre-owned Director, and sent him numerous pictures of all of the corrosion..... He was no help at all...he told us that he would buy the car back for $3500.00, which is a joke! Were told it went thru an inspection before it was sold. I can not believe they would sell a car to anyone, NEVER SAYING ANYTHING ABOUT EXTREME FLOOD CORROSION AND DAMAGE. I WOULD NEVER RECOMMEND BUYING ANYTHING AT THIS DEALERSHIP...THEY ARE CROOKS! THE BBB will be aware of this as well. Save your money and go to a reputable Dealership.
Mar 19, 2023
My interaction with the sales and finance staff was
My interaction with the sales and finance staff was excellent, I am very satisfied with my purchase!
Dec 13, 2022
Mr. Aguilar is a great salesman..very knowledgeable and
Mr. Aguilar is a great salesman..very knowledgeable and great service. Attends to your needs and questions. Very comfortable process. Greatly recommend for purchasing a vehicle.
Nov 09, 2022
South Point Hyundai was great!
South Point Hyundai was great! Art was easy to work with and no pressure! I love my new car, Thank you!
Jared Castille
New Car Sales Manager
Sep 20, 2023
They made it easy for me to get my own car.
They made it easy for me to get my own car. They were honest and accommodating. Robert, the Manager and Valentina were really helpful and patient.
Aug 26, 2023
I’m not the easiest of people to work with and i think i
I’m not the easiest of people to work with and i think i showed that when i came in hot the other day to the dealership. I was rude to the manager, Director, and staff. I should have never done that and know better. Tom, service Director, Jared in Sales, Courtney in service ALL took super care of me and my car. In the end, i bought flowers and cards for the staff to say sorry as they deserve nothing but the best since, in my opinion, they have one of the toughest jobs out there. I HIGHLY HIGHLY recommend South Point!!! I’m on my 2nd car with them and because of the care they take, will be buying a new SUV super soon. Go see them today!!!!
Aug 16, 2023
Great overall experience.
Great overall experience. Tyler and Steve were great to work with and were very helpful. Excellent team.
Jul 17, 2023
Charay was great to work with, she helped explain
Charay was great to work with, she helped explain everything from financing to the tech in the car.
May 10, 2023
The staff is very congenial and helpful.
The staff is very congenial and helpful.Sheldon was especially helpful and good at sharing his comprehensive knowledge of the cars I was looking at.
Mike Ortiz
New Car Sales Manager
Oct 26, 2023
Charay texted me after my initial inquiry.
Charay texted me after my initial inquiry. She was really communicative and also quick to reply to questions. She did a great job setting up the process. I worked with Marcel on the sale and he was fantastic. He answered all of my questions and stayed at the dealership late into the night to get the deal done. He was very transparent and made sure he was providing me with all of the information I needed to make a decision I would feel comfortable with. Carter handled the financing of the lease. He was very thorough with his explanations of the terms and conditions. Super friendly, too. I generally HATE the car buying process, but the team at South Point Hyundai made it quite pleasant.
Feb 25, 2023
I had an amazing experience at south point Hyundai Mike
I had an amazing experience at south point Hyundai Mike Ortiz and Bubba Mitchell put me in a great brand new 2023 Hyundai Tucson. They gave me a great price with no run around. Amazing experience from my first phone call to driving off the lot! So excited for my new ride!!
Aug 16, 2022
BUYER BEWARE!
BUYER BEWARE!!! Was told by manager, they would match a Carmax offer for my trade in. What they neglected to tell me was that we’re using my sales tax savings to match it. In other words, instead of showing $27,000 (Carmax offer) as a trade-in, they showed $25,100 as my trade and said the remaining part was made up with my sales tax savings. But wait, sales tax on $25,100 is $1,568.75 bringing their total to $26,668.75. Am I missing something? They weren’t even matching Carmax using my money. Carmax is only 2 blocks away and I was forced to sell it to them directly forfeiting the $1,687.50 in sales tax savings. Had they been honest about the situation, they would have told me 3 weeks prior to the arrival of the car when I asked if they would match offer. I had waited on car for over 2 months and had to pay a $5,000 deposit (because of the shortage of vehicles) to hold the car they already knew was being delivered to their dealership. Don’t know how you would feel but I was short $1,687.50 out of the deal when I could have spent the last 3 weeks waiting on new car at least trying to sell my old one for more rather than being forced to sell the car for less because my new car had arrived at their dealership and I now needed to complete sale. On top of that, I was treated like I was ignorant while the manager explained to me how he was sorry I misunderstood the offer. In my opinion, I was intentionally mislead so I would not have other options when my new car arrived either because they couldn’t match the offer or flat just were greedy. If you don’t think so and you think I misunderstood, this is the dealership for you! Just remember this, if I was not going to receive the sales tax savings, why would I need South Point to match the offer? Like I said, Carmax was 2 blocks away and they did exactly what they said they would with NO added hassles.
May 05, 2022
Sam E did a fantastic job.
Sam E did a fantastic job. Very knowledgeable and straight forward with the sales process.
Oct 25, 2021
Sam E was great to work with. I was looking for a...
Sam E was great to work with. I was looking for a specific vehicle and he had it on his lot; he sent pics and we planned a time that day. We discuss financing option via text as well. Upon arrival he sent me immediately out to test drive, and he got my car back for trade-in appraisal. Even though we had done alot up front, we still had a hard negotiation over #'s and he stuck with me and had a great attitude. It was a 4 hour process (arrival to departure)...it was a Saturday (super busy day for them). Sam got to know me personally and shared about himself, that's the name of the game in sales...he made sure I left with a hot coffee and bottled waters and even offered an early plate for dinner! FINANCE was my favorite, Sheldon was AWESOME to work with! I also got to know him personally, and we shared lots of laughs! This guy was PHENOMINAL! As for Management I worked with Mike Ortiz...no xx with this guy ;-).
Gabriel Frunza
Finance Director
Oct 10, 2023
Fast and kind service!
Fast and kind service! Knowledgeable and had some great cars to choose from! They did everything they could to get me into a car in a timely manner.
Jun 18, 2023
Shawn Hamsy sold my daughter a SUV 4 years ago and the
Shawn Hamsy sold my daughter a SUV 4 years ago and the experience was just wonderful! I decided to trade in my 2017 Sonata for a 2023 Santa Fe and went to Shawn and everything was seamless!! He explained everything in detail and made the process so easy!! He is so nice and personable and truly cares about his customers! Will always do business with Shawn because he puts his customers needs and wants first! Gabriel in Finance did an excellent job explaining all the options. He was very thorough and great to work with! Hyundai is a great car maker and South Point has an amazing staff! This is the 5th Hyundai vehicle our family has purchased from South Point and we are 100% happy with everything.
Jun 01, 2023
The experience, knowledge and professionalism are the
The experience, knowledge and professionalism are the reasons I shop with and only with, Shaun Hanse!! I Have 25 years of knowing Shaun and each time he sells me and or my family and friends a vehicle, everybody is Happy!
Apr 23, 2023
Great sales team!
Great sales team! Helpful and very friendly. Was able to find what I wanted and drive off same day.
Mar 28, 2023
We were simply looking but had such a good experience
We were simply looking but had such a good experience with Derrick that we wet ahead and purchased the vehicle
Sheldon Boyce
Sales Consultant
Sep 25, 2023
Our dealer Sheldon did a great job of not Pressuring us
Our dealer Sheldon did a great job of not Pressuring us but telling us all information needed to make our decision.
Aug 21, 2023
Sheldon was extremely helpful from start to finish.
Sheldon was extremely helpful from start to finish. He went over all the fees and additional package options upfront. He was able to work with us and stuck to my daughters budget. Thanks to Sheldon, my daughter has a brand new car.
May 10, 2023
The staff is very congenial and helpful.
The staff is very congenial and helpful.Sheldon was especially helpful and good at sharing his comprehensive knowledge of the cars I was looking at.
Apr 24, 2023
We had an urgent need to get a car as my girlfriend had
We had an urgent need to get a car as my girlfriend had to turn hers in. Working with Sheldon was a delight. We were interested in the Tucson, test drove it and decided that was the car for us. Sheldon and Steve worked with us to deliver an offer that we were very happy with. I have had horrible experiences with car dealerships in the past. Working with this team was an amazing experience. I would highly recommend this team to anyone looking for a new Hyundai! Five stars!
Nov 04, 2022
It has been a great experience at this dealership.
It has been a great experience at this dealership. They were extremely accommodating with great personable attitude.
Eric Whitley
Sales Consultant
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Aug 01, 2023
Eric at South Point Hyundai did a fantastic job helping
Eric at South Point Hyundai did a fantastic job helping us find a vehicle I highly recommend him.
Mar 08, 2023
Thank you for helping us with our new car sale.
Thank you for helping us with our new car sale. We appreciate Art Liscano service. Great job!
Aug 31, 2022
Wasnt able to secure a car but had a great experience
Wasnt able to secure a car but had a great experience with Eric helping us.
Jan 01, 2021
We just bought a brand new car, with a trade in.Eric was...
We just bought a brand new car, with a trade in. Eric was exceptional! He met and surpassed our expectations. We highly recommend Eric, and South Point Hyundai. Thanks Eric!
Eddie Gomez
Inventory Manager
Sep 28, 2021
Once I got my car home from the lot, I was showing my...
Once I got my car home from the lot, I was showing my partner the features of the car and we both noticed the front camera was cracked to the point of affecting visibility for the front view. I went back the next day and let the staff know of the issue. They told me the warranty might not cover it because I had already taken the car home, and it could have happened on the ride home. Sure, that's reasonable, but I have since called multiple times, stopped by multiple times (each time told that Chris in service was not available) to see if I can get it fixed, regardless if I have to pay for it or not. Nobody has ever returned my calls or emails. Even Eddie Gomez, the Customer Relations Manager, has not returned my calls or emails. So, Eddie, why did you reach out with a generic email asking how my customer service was if you never intended to actually provide me with any customer service? So, as much as I love my car, and I'm happy I got it, I am still driving around with a busted front camera and nobody at Hyundai has responded to me.
Aug 20, 2020
I can't even tell you how amazing my experience with...
I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Oct 29, 2019
Bethany is amazing! She was very responsive, had the car...
Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!
Jan 16, 2018
Very impressed
I just want to say that Bryan Escobar and the sales team there worked with me. Bryan took the time to look for the car that I wanted and made the whole experience hassle free I am very pleased with everything. I would definitely recommend this place to everyone.
Steve Borke
Vehicle Exchange Manager
Nov 03, 2023
My experience with South point Hyundai was great, my
My experience with South point Hyundai was great, my salesman Bubba Mitchell was patient, he showed us several vehicles and we didn't feel rushed. I ended up getting the a 2023 Genesis G70 and I love my vehicle. Thanks to Bubba and Steve I highly recommend South Point Hyundai.
Aug 24, 2023
Salesman Sheldon was excellent, service advisor Juan was
Salesman Sheldon was excellent, service advisor Juan was outstanding , however the actual service on my vehicle was careless
Aug 16, 2023
Great overall experience.
Great overall experience. Tyler and Steve were great to work with and were very helpful. Excellent team.
Apr 24, 2023
We had an urgent need to get a car as my girlfriend had
We had an urgent need to get a car as my girlfriend had to turn hers in. Working with Sheldon was a delight. We were interested in the Tucson, test drove it and decided that was the car for us. Sheldon and Steve worked with us to deliver an offer that we were very happy with. I have had horrible experiences with car dealerships in the past. Working with this team was an amazing experience. I would highly recommend this team to anyone looking for a new Hyundai! Five stars!
Apr 02, 2023
Great people to deal with.
Great people to deal with. Professional, knowledgeable and open to negotiations. Enjoyed the experience with all the dealership people.
Valentina Felska
Finance Manager
Oct 25, 2023
This was one of the easiest car buying experiences I’ve
This was one of the easiest car buying experiences I’ve ever had. I knew what I wanted to pay and the interest rate I wanted. They made both happen.
Sep 20, 2023
They made it easy for me to get my own car.
They made it easy for me to get my own car. They were honest and accommodating. Robert, the Manager and Valentina were really helpful and patient.
May 07, 2023
I’m a returning customer of South point Hyundai & Came to
I’m a returning customer of South point Hyundai & Came to window shop/compare prices and of course ended up leaving with a vehicle I absolutely loved. It had all the features I was looking for on upgrading from a sedan to a SUV. Dustin is very personable & made the entire signing process a breeze. He came to assist as soon as we entered the lot. Thank you Dustin, I hope this company continues to appreciate the service you provide to its clients.
Apr 18, 2023
Jimmy was extremely helpful and his customer service was
Jimmy was extremely helpful and his customer service was exceptional. SouthPoint Hyundai will always have my business because of the people it employs!
Mar 17, 2023
Dustin provided great customer service.
Dustin provided great customer service. Same day deal! Thank you south point Hyundai, appreciate y’all!
Tim Palmer
Sales Consultant
May 01, 2023
Due to a no-fault accident, I was forced to buy a new
Due to a no-fault accident, I was forced to buy a new car. The one I decided on was at South Point Hyundai and no other dealership in Austin. Despite not being in a frame of mind to go through the process (I liked my old card), Tim made the process smooth by being extremely communicative, knowledgeable, and helpful.
Aug 16, 2022
They accept walk in.
They accept walk in. It would be helpful if they can take appointment. Good customer service.
Aug 11, 2022
The sales staff that I worked with were very helpful and
The sales staff that I worked with were very helpful and very patient with me.
Jan 16, 2022
Tim the salesman was good but too busy. The finance...
Tim the salesman was good but too busy. The finance manager was good and informed but too pushy on the warranty.
Dec 31, 2021
Working with Timothy Palmer is always so easy he makes...
Working with Timothy Palmer is always so easy he makes his simple to buy a car
Victor Cabrera
Service Manager
Oct 11, 2023
They are unorganized unprepared there customer service is
They are unorganized unprepared there customer service is slow and no communication with the servicers.
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Jul 17, 2023
Told me it would take a day and a half for an oil change,
Told me it would take a day and a half for an oil change, service recommendations were crazy adding up to 1k my vehicle being in good condition and only 37k miles. Waiting area looks a bit depressing tbh and was not aware the oil they use was semi sinthetic
Jun 27, 2023
Valentina was very nice, and the car is (mostly) great.
Valentina was very nice, and the car is (mostly) great. The service department is useless, as far as I can tell. It takes three months to get an appointment just to change the oil. Now my back-up camera doesn't work, but they won't even look at it until September! The great-sounding warranty they sold me has done no good at all, and I am very sorry I bought a car from South Point Hyundai.
May 25, 2023
Great service; and good communication.
Great service; and good communication. Had some tire issues and they were covered under warranty with no problems.
Gopal Patel
Sales Consultant
Aug 11, 2020
Gopal is a great salesman
If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sure you are satisfied with your purchase and it shows. I didn't end up buying a used car, I got a new one but Gopal even helped me through that process as well. Great dealership and great salesman!
Aug 23, 2017
Very good experience
Like I mentioned in my last "additional comments", Gopal was very professional and friendly. He has no rush in closing the deal, talking about the car, or taking time during the test drive. I really appreciate that... it helped us feel comfortable and not rushed. He was friendly and personable, honest and helpful. Would definitely recommend him as a sales staff. Same goes for Matthew, who helped us during the post-purchase experience.
Dec 29, 2016
2016 New Car Purchase
Great place to purchase a car & friendly staff. I would buy another vehicle here again. One thing that was forgotten was the paper plates but Kevin came by & delivered them personally.
Jul 27, 2016
Dealership and service review.
I'm so grateful to the all the folks I met. Everyone was knowledgable and friendly. Thank you! Thank you! And thank you again! Also Thumbs up to Gilbert and Meagan in the service department!
Jul 01, 2016
Great
Been with hyundai with 2 years and would continue business with them. The staff is always friendly and great. Gopal took care off all of our needs and wants of what we were looking for.
Jim Hayth
General Manager
Sep 02, 2023
Had vehicle emergency but the service team did a great
Had vehicle emergency but the service team did a great job addressing my issues promptly and keeping me updated. Great experience.
Nov 30, 2022
I was so impressed with everyone at this dealership.
I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.
May 19, 2022
Sam E was a pleasure to work with.
Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.
Dec 04, 2020
They were very Friendly and informative. I really enjoyed...
They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!
Aug 05, 2020
Ask for Shawn! Very attentive to my want, needs and...
Ask for Shawn! Very attentive to my want, needs and desire with this purchase. He worked hard to close this deal and get me the rate I needed. He showered us with great southern hospitality. Took the time to make sure I was knowledgeable about my new car & it’s features. He never pressured me throughout the process. Amazing service! You will not be disappointed. Definitely 5 stars. I’d give you ten if it were an option! Thank you Shawn!!!
Charay Ridlon
Sales Consultant
Oct 26, 2023
Charay texted me after my initial inquiry.
Charay texted me after my initial inquiry. She was really communicative and also quick to reply to questions. She did a great job setting up the process. I worked with Marcel on the sale and he was fantastic. He answered all of my questions and stayed at the dealership late into the night to get the deal done. He was very transparent and made sure he was providing me with all of the information I needed to make a decision I would feel comfortable with. Carter handled the financing of the lease. He was very thorough with his explanations of the terms and conditions. Super friendly, too. I generally HATE the car buying process, but the team at South Point Hyundai made it quite pleasant.
Oct 25, 2023
This was one of the easiest car buying experiences I’ve
This was one of the easiest car buying experiences I’ve ever had. I knew what I wanted to pay and the interest rate I wanted. They made both happen.
Jul 17, 2023
Charay was great to work with, she helped explain
Charay was great to work with, she helped explain everything from financing to the tech in the car.
Jul 17, 2023
I recently had an amazing experience at South Point
I recently had an amazing experience at South Point Hyundai while selecting our 2023 Hyundai Santa Cruz. The entire team, led by the exceptional Sales Representative, Charay Ridlon, provided outstanding assistance. Charay was not only courteous and helpful, but she also went above and beyond to ensure that every aspect of our car-buying experience exceeded our expectations. She took the time to understand our needs, patiently answered all our questions, and guided us towards the perfect Santa Cruz model. The entire dealership was welcoming, and the staff made us feel like valued customers throughout the process. My family is extremely pleased with our purchase, and we will happily recommend South Point Hyundai and Charay Ridlon to anyone looking for a Hyundai vehicle. Thank you South Point Hyundai for making our car-buying experience truly exceptional!
Jun 28, 2023
I needed to buy a new car and expected the process to
I needed to buy a new car and expected the process to take a few weeks at minimum. Luckily, I called South Point Hyundai and set up an appointment. I worked with Charay and she was kind, knowledgeable, and efficient. With her help, I ended up driving home in a new car the same night as the appointment. I couldn't have asked for a better sales consultant to work with. I have only kind words about South Point Hyundai and the employees who work there!
Carolyn Smith
Genesis Concierge
Nov 25, 2023
I have purchased 2 new Hyundai SUVs from South Point.
I have purchased 2 new Hyundai SUVs from South Point. The service department used to be pretty good. As of late it is always an issue for simple things. Today I had what seemed to be a sensor (turbo) issue. I had someone read the diagnostic codes off my vehicle. He cleared them which reset them and it seemed to work ok after that. I am VERY nervous as I called only to find out they may take a month just to diagnose my issue. This is awful. No loaner until it is diagnosed. I think this unfortunately will be my last Hyundai due to the service centers in Austin / Round Rock. The fact that they can't be bothered to get your vehicle fixed (even under warranty) or offer a loaner until its fixed is insane to me. Being a single mom with no other vehicle this is a potential horrible situation. The manager did try to let me know this is just how it is. Is this a dealership issue or a Hyundai issue?
Apr 28, 2022
Understaffed, not entirely upfront and honest.
Understaffed, not entirely upfront and honest. Has had a lot of employee turnover in the short time I have dealt with them.
Mar 10, 2022
They’re always so nice and helpful at south point.
They’re always so nice and helpful at south point. I like going actually. Yay
Jan 03, 2022
Carolyn with Genesis Service is fabulous. She is always...
Carolyn with Genesis Service is fabulous. She is always helpful, informative, and knowledgeable and attentive. She always keeps me updated on the status of repairs and delivers when promised. A delight to work with.
Jul 02, 2021
This was the single worst customer experience I have ever...
This was the single worst customer experience I have ever had. The Service Advisor and on-site Genesis Concierge had a communication failure so the items to be handled during my appointment were not accounted for by the advisor and her attitude was horrible. Pro tip: never throw your colleagues under the bus in front of a customer. We’re not there to take sides and really don’t care about how busy you are. The worst part though was that the mechanic failed to properly secure the Under Cover to my vehicle and it detached as I was on the highway on my way home from the dealership. This caused a major safety hazard and shows that this dealership does not have the best and brightest working for them, nor do they check their work to assure a vehicle is safe to drive after service. They also failed to top off all fluids despite signing off on doing so. I have no confidence in South Point Hyundai and will never do business with them again. I will never buy a part from them and they will certainly never touch a vehicle I own again. I was planning on buying a G70 in the fall and this experience and the way the ABS recall has been handled will definitely take the G70 out of consideration. I have communicated my experience with this dealership to Genesis USA and they recommended another dealership in the area to fix the mistakes of South Point Hyundai.
Tom Williamson
Genesis Delivery Driver
Jun 17, 2023
6 months without a car to repair warranty covered issue.
6 months without a car to repair warranty covered issue. 4 different technicians, dealership could not keep employees. We were a two Hyundai family, which we purchased new from SouthPoint. We will no longer have anything to do with Hyundai. Very poor service, zero customer service
Apr 01, 2022
I purchased a car from Tom back in September and he was
I purchased a car from Tom back in September and he was incredible. Not pushy at all and knowledgeable. He listened to what I was looking for and helped make my decision a lot easier. I would definitely recommend him to anyone!
Oct 08, 2021
Tom was outstanding, hands down! If you find yourself...
Tom was outstanding, hands down! If you find yourself looking for a new Hyundai or Genesis, look no further. I've been wanting a Tucson for months, and he worked tirelessly to find me just the one that I wanted...even in this crazy market of supply chain issues! I left South Point feeling truly appreciated and helped...thanks to everyone in the Sales Department for helping me buy my first car!! :)
Oct 03, 2021
Tom was super helpful and patient to show us everything...
Tom was super helpful and patient to show us everything we needed to know about our new car. He always provided timely information and with kind attitude assisted us to make a decision.
Oct 02, 2021
I recently purchased a new 2022 Hyundai Tucson from South...
I recently purchased a new 2022 Hyundai Tucson from South Point. The salesman, Tom Williamson, was outstanding, very informed and knowledgeable about the vehicle. I highly recommend Tom if/when you are in the market. The whole team made me feel like family and thats HUGE!!!! Overall a smooth fun process with NO pressure. I will be back for my future needs and Have Tom Williamson help with the process again. Thank You to all
Marcel Price
Sales Consultant
Oct 26, 2023
Charay texted me after my initial inquiry.
Charay texted me after my initial inquiry. She was really communicative and also quick to reply to questions. She did a great job setting up the process. I worked with Marcel on the sale and he was fantastic. He answered all of my questions and stayed at the dealership late into the night to get the deal done. He was very transparent and made sure he was providing me with all of the information I needed to make a decision I would feel comfortable with. Carter handled the financing of the lease. He was very thorough with his explanations of the terms and conditions. Super friendly, too. I generally HATE the car buying process, but the team at South Point Hyundai made it quite pleasant.
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Jun 22, 2023
The guys at Hyundai are great, very helpful and
The guys at Hyundai are great, very helpful and knowledgeable. They went out of their way to get us the best deal possible. 😊
Apr 18, 2023
Jimmy was extremely helpful and his customer service was
Jimmy was extremely helpful and his customer service was exceptional. SouthPoint Hyundai will always have my business because of the people it employs!
Mar 03, 2022
Mr.
Mr.Art made sure I was comfortable the whole experience was awsome he made me feel like family. I would recommend come here for a vehicle. Thanks so much for the awsome experience yall are the best.
Kaitlyn Nolte
Internals Manager
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Aug 26, 2023
I’m not the easiest of people to work with and i think i
I’m not the easiest of people to work with and i think i showed that when i came in hot the other day to the dealership. I was rude to the manager, Director, and staff. I should have never done that and know better. Tom, service Director, Jared in Sales, Courtney in service ALL took super care of me and my car. In the end, i bought flowers and cards for the staff to say sorry as they deserve nothing but the best since, in my opinion, they have one of the toughest jobs out there. I HIGHLY HIGHLY recommend South Point!!! I’m on my 2nd car with them and because of the care they take, will be buying a new SUV super soon. Go see them today!!!!
Aug 24, 2023
Set us up with dealer tow truck.
Set us up with dealer tow truck. Got our car in and has it ready after only I e day in the shop
Jul 21, 2023
Kaitlyn was very professional, courteous, and attentive.
Kaitlyn was very professional, courteous, and attentive. Rebecca, in the service waiting area was an absolute joy.
Chris Ayers
Sales Consultant
Oct 31, 2023
Great quality cars and excellent customer service!
Great quality cars and excellent customer service! Very pleased with all aspects of this purchase.
Oct 30, 2023
Chris was a great salesman, made things quick and easy
Chris was a great salesman, made things quick and easy like I asked! I appreciate the service I received when buying my new truck, I look forward to doing further business with South point Hyundai!
Mar 07, 2023
Chris was the best!
Chris was the best! He was quick and helpful which is exactly what I wanted. The manager Jared was also super helpful and they worked together to get me a great deal after I had a few weeks of no luck finding a new car. Will recommend to friends!
Courtney Fisher
Service Drive Manager
Nov 23, 2023
I had a 2.
I had a 2.5hr wait to get an oil change and that was with an appointment.
Nov 22, 2023
Good service thanks for your help great job courtney
Good service thanks for your help great job courtney assisted my family on very need highly appreciated
Oct 10, 2023
I was very disappointed it took so long for the
I was very disappointed it took so long for the technician to get to look at my car then it took 2 weeks to get the job done very disappointing
Philip James
Sales Consultant
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Mar 31, 2022
Philip did an excellent job explaining the bells and
Philip did an excellent job explaining the bells and whistles of the different cars. He was knowledgeable, friendly and I enjoyed working with him.
Mar 29, 2022
Everyone at this dealership was beyond helpful and kind
Everyone at this dealership was beyond helpful and kind during my car buying experience-especially Philip! He was very knowledgeable of the cars that he showed to me and walked me through every step with ease. Carter also helped me with financing and making sure I was getting the best deal possible!
Clay McClintic
Sales Consultant
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Jun 22, 2023
The guys at Hyundai are great, very helpful and
The guys at Hyundai are great, very helpful and knowledgeable. They went out of their way to get us the best deal possible. 😊
Jun 21, 2023
Jay and Clay were great.
Jay and Clay were great. Great customer service.made sure I was taken care throughout the purchase processes.
Robert Ramirez
Sales Consultant
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Sep 20, 2023
They made it easy for me to get my own car.
They made it easy for me to get my own car. They were honest and accommodating. Robert, the Manager and Valentina were really helpful and patient.
May 31, 2023
Had a great experience with Robert he was very
Had a great experience with Robert he was very informative and was happy to assist me, will definitely be back.
JP Sierra
Parts Director
Jan 20, 2022
JP and Preston were friendly and helpful. Truly...
JP and Preston were friendly and helpful. Truly appreciate their great customer service. We moved from the San Antonio dealership to Austin because we could not get the service we needed. Very pleased with that decision!
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Ernesto Vasquez
Service Advisor
Nov 02, 2023
Set expectations for service and exceeded time estimate
Set expectations for service and exceeded time estimate for an oil change and 7500 mole checkup.
Oct 29, 2023
The employees are very professional, they explained
The employees are very professional, they explained everything to the customers. The location is comfortable to wait
Trey Castillo
Sales Consultant
Jun 18, 2023
From the time I entered the dealership until I left, I
From the time I entered the dealership until I left, I felt like I was part of the South Point Family. I was greeted immediately and was taken to the Trey I had an appointment with. I am at a lost for words for the initial service, greetings and smiles I received.
Andrew Delgado
Quick Lube Supervisor
Jan 19, 2023
My car is part of a Clas Action Lawsuit and is being
My car is part of a Clas Action Lawsuit and is being recalled. I called in November when I got the notice and the earlies I could bring it in was week of Jan 13th. WHen I brought it - considering it took 2 months to get an appointment - they would have a loner car as my car is being recalled and serviced. They have my car - not communication or indication when I would get my car back. I have NO loner car and did not provide me with a rental car. THey were NOT apologetic or even understanding of why I was a bit frustrated that i was left with NO CAR. They were very vague on giving answers - I mostly hear 'i dont know' - or - 'I can't. I am not satisfied with how this process has gone. IF they know about the recall in Nov - THere would have been contingencies in place and a protocol to follow.
Tyler Frank
Sales Consultant
Aug 16, 2023
Great overall experience.
Great overall experience. Tyler and Steve were great to work with and were very helpful. Excellent team.
Chris Godoy
Sales Consultant
Sep 01, 2023
All of the Staff at Southpoint Hyundai was excellent in
All of the Staff at Southpoint Hyundai was excellent in our purchase of a Palisade. They always work with us and give us the best deal . We have bought many cars from them and will continue to do so . Also their service department is outstanding!
Thor Jacobs
Sales Consultant
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.
Devin Lint
Sales Consultant
Jun 18, 2023
From the time I entered the dealership until I left, I
From the time I entered the dealership until I left, I felt like I was part of the South Point Family. I was greeted immediately and was taken to the Trey I had an appointment with. I am at a lost for words for the initial service, greetings and smiles I received.
Juan Rodriguez
Service Advisor
Nov 16, 2023
Need better customer service.
Need better customer service. Was completely rude over the phone. This guy needs some manners.
Heidi Rowling
Service Advisor
Nov 11, 2023
Service is good but it takes months to get an
Service is good but it takes months to get an appointment. This is a general problem with Hyundai dealerships.
Thomas Tillotson
Service Director
Nov 21, 2023
All work was completed in a timely fashion.
All work was completed in a timely fashion. I was also given a loaner car.
Jair Torres
Sales Consultant
Oct 06, 2023
Courtney was clear and quick through the whole service.
Courtney was clear and quick through the whole service. Understood what i needed and explained clearly.