Meet Our Staff
Sales
Shawn Hamze
Senior Sales Professional
Therion "Bubba" Mitchell
Senior Sales Professional
Art Liscano
Sales Consultant
Derrick Far
Sales Consultant
Carlos Aguilar
Sales Consultant
Sheldon Boyce
Sales Consultant
Eric Whitley
Sales Consultant
Sam Sakbani
Sales Consultant
Tim Palmer
Sales Consultant
Gopal Patel
Sales Consultant
Randy Quintana
Sales Consultant
Dustin Compton
Sales Consultant
Samuel Fontaney
Salesperson
Philip James
Sales Consultant
Charay Ridlon
Sales Consultant
Chris Ayers
Sales Consultant
Marcel Price
Sales Consultant
Tyler Daze
Sales Consultant
Clay McClintic
Sales Consultant
Management
Sonny Naser
General Sales Manager
Jeff Allen
Pre-Owned Sales Director
Mike Ortiz
New Car Sales Manager
Jared Castille
New Car Sales Manager
Eddie Gomez
Invenotry Manager
Steve Borke
Vehicle Exchange Manager
Jim Hayth
General Manager
JP Sierra
Parts Director
Finance
Sheldon Hoffman
Finance Director
James Fisher
Finance Manager
Gabriel Frunza
Finance Manager
Valentina Felska
Finance Manager
Service
Alexa Gonzalez
Customer Experience Manager
Pedro Herrera
Service Advisor
Carolyn Smith
Genesis Concierge
Victor Cabrera
Service Manager
Tom Williamson
Genesis Delivery Driver
Griffin Perry
Service Advsior
Andrew Delgado
Quick Lube Supervisor
Shawn Hamze
Senior Sales Professional
Mar 20, 2023
At first I was really nervous as this was my first
At first I was really nervous as this was my first dealership car but Shawn was really nice and he really helped me throughout the whole process!
Mar 04, 2023
Everyone at the dealership is so helpful and sweet.
Everyone at the dealership is so helpful and sweet. They answered all our questions and was patient with us through the process. We had help from Charay, Randy, Sheldon and Shawn who were amazing. Shawn helped walk us through the whole process and find the perfect vehicle and when we had to come back to finish things up he was very patient and extremely helpful with this being my first car purchase. I would definitely come back to this dealership or recommend it to family/friends.
Feb 23, 2023
We been customers for more than 5 years everything we
We been customers for more than 5 years everything we come the staff has been friendly this occasion Shawn hamze ans Sheldon with fiance help us and did amazing job with all the questions we had. Made our journey stress free . We are very happy with our new update Santa fe 2023
Feb 03, 2023
Shawn was an absolute treasure to work with.
Shawn was an absolute treasure to work with. We had been to some other dealerships and worked with other salesman, but they just didn't seem interested in us or knowledgeable about their own products. Shawn proved he knew what he was doing, and he made our experience smooth and easy. Thanks Shawn!
Jan 03, 2023
I had such a wonderful experience at South Point with
I had such a wonderful experience at South Point with Shawn — he made the buying experience so smooth and easy! Especially trying to buy a car before there was much inventory, but he went above and beyond to keep me informed of the status of my vehicle, answering all of my questions and making what is usually a some what painstaking process very easy!
Therion "Bubba" Mitchell
Senior Sales Professional
Mar 11, 2023
I can not even remember how many cars we have purchased
I can not even remember how many cars we have purchased from this dealership. Bubba Mitchell have been our sales person for each sale and he's beyond wonderful. We drive from Denton Texae because we trust no one else. Bubba is the best salesman in Austin.
Feb 25, 2023
I had an amazing experience at south point Hyundai Mike
I had an amazing experience at south point Hyundai Mike Ortiz and Bubba Mitchell put me in a great brand new 2023 Hyundai Tucson. They gave me a great price with no run around. Amazing experience from my first phone call to driving off the lot! So excited for my new ride!!
Feb 23, 2023
Came to South Point Hyundai and I have never been so
Came to South Point Hyundai and I have never been so overly impressed with my visit here! Bubba Mitchell was amazing!! He genuinely listened to all my concerns and put me in a vehicle that was exactly what I was looking for and some! If you’re in need of help, come see Bubba I promise you will not be disappointed.
Jan 17, 2023
Bubba was very friendly he got my car here great timing
Bubba was very friendly he got my car here great timing he had the paper work ready to go I was very excited
Jan 07, 2023
Great customer service, Courtney was fantastic as always
Great customer service, Courtney was fantastic as always !!! Will be back for all the services at SouthPoint Hyundai ! Love my Ioniq hybrid 😃
Art Liscano
Sales Consultant
Mar 20, 2023
At first I was really nervous as this was my first
At first I was really nervous as this was my first dealership car but Shawn was really nice and he really helped me throughout the whole process!
Mar 20, 2023
Great experience all around at Southpoint Hyundai.
Great experience all around at Southpoint Hyundai. art helped us find a perfect vehicle, even when we were a little undecided ourselves. we are so happy with our selection, and the smooth process and service we received.
Mar 19, 2023
My interaction with the sales and finance staff was
My interaction with the sales and finance staff was excellent, I am very satisfied with my purchase!
Mar 19, 2023
Dealership was good timely and helped to make an
Dealership was good timely and helped to make an efficient transaction. Very straight forward without sneaky tactics.
Mar 18, 2023
Art was very patient and helpful.
Art was very patient and helpful. He had thorough product knowledge and an excellent attitude. His customer service skills were Five Star.
Sonny Naser
General Sales Manager
Jan 26, 2023
This dealership is the best.
This dealership is the best. Their willing to work with you and everyone who works there are respectful and friendly.
Dec 08, 2022
Once the sale was made it has been a constant struggle to
Once the sale was made it has been a constant struggle to get things accomplished with my new car. I do not recommend this dealership.
Nov 30, 2022
I was so impressed with everyone at this dealership.
I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.
Sep 22, 2022
I had a lovely experience with my purchase of Sonata from
I had a lovely experience with my purchase of Sonata from South point Hyundai. Worked with Bubba and Sunny (they're the best) and got in and out pretty quickly. BTW they didn't charge any premium over MSRP like most other crooks are doing. Pleased with my purchase. Ask for Bubba if you're going to South point; he'll go above and beyond.
May 21, 2022
Sam E was wonderful to deal with when purchasing a new
Sam E was wonderful to deal with when purchasing a new Hyundai for our business. He was very professional and organized we well as personable. I would recommend him to anyone looking for a new Hyundai
Derrick Far
Sales Consultant
Mar 02, 2023
The entire group of associates were helpful,
The entire group of associates were helpful, straightforward, and dependable. Derek, the sales associate knew his product very well. James and finance was amazing.
Feb 28, 2023
Derrick was great!
Derrick was great! I recommend South Point Hyundai snd I recommend the whole team friendly
Feb 21, 2023
Very professional and helpful dealership.
Very professional and helpful dealership. Loved the help I received and my new car. Very polite and clean.
Feb 19, 2023
Derrick was amazing and really patient with us, if you’re
Derrick was amazing and really patient with us, if you’re looking for a new Hyundai or Genesis definitely ask for him. Went extremely out of his way just to take care of us. Thanks again
Jan 26, 2023
This dealership is the best.
This dealership is the best. Their willing to work with you and everyone who works there are respectful and friendly.
Sheldon Hoffman
Finance Director
Mar 04, 2023
Everyone at the dealership is so helpful and sweet.
Everyone at the dealership is so helpful and sweet. They answered all our questions and was patient with us through the process. We had help from Charay, Randy, Sheldon and Shawn who were amazing. Shawn helped walk us through the whole process and find the perfect vehicle and when we had to come back to finish things up he was very patient and extremely helpful with this being my first car purchase. I would definitely come back to this dealership or recommend it to family/friends.
Feb 23, 2023
We been customers for more than 5 years everything we
We been customers for more than 5 years everything we come the staff has been friendly this occasion Shawn hamze ans Sheldon with fiance help us and did amazing job with all the questions we had. Made our journey stress free . We are very happy with our new update Santa fe 2023
Feb 19, 2023
Derrick was amazing and really patient with us, if you’re
Derrick was amazing and really patient with us, if you’re looking for a new Hyundai or Genesis definitely ask for him. Went extremely out of his way just to take care of us. Thanks again
Jan 26, 2023
This dealership is the best.
This dealership is the best. Their willing to work with you and everyone who works there are respectful and friendly.
Jan 19, 2023
Great service!
Great service! I felt i was being helped and informed along the way. I'm happy with my new vehicle.
Carlos Aguilar
Sales Consultant
Mar 19, 2023
Dealership was good timely and helped to make an
Dealership was good timely and helped to make an efficient transaction. Very straight forward without sneaky tactics.
Dec 13, 2022
Very friendly atmosphere.
Very friendly atmosphere. They handles there business without high pressure sales techniques. The only negative item I would take away was the the waiting to complete the financing. Otherwise a very good experience.
Dec 13, 2022
Mr. Aguilar is a great salesman..very knowledgeable and
Mr. Aguilar is a great salesman..very knowledgeable and great service. Attends to your needs and questions. Very comfortable process. Greatly recommend for purchasing a vehicle.
Aug 11, 2022
The sales staff that I worked with were very helpful and
The sales staff that I worked with were very helpful and very patient with me.
Jun 03, 2022
Carlos is an absolute GEM!
Carlos is an absolute GEM! I had the pleasure of working with him yesterday. He was patient, kind, listened to me and my wants and I was in and out of there very quickly. I am so happy he was the one to greet me when I came in. This is my second car to buy from South Point and I will continue to do business with them as I have had nothing but phenomenal service. I can not say enough great things as well about Carter in financing he was proactive and smart, while also really showing that he is working for the Customer (me). The whole process was so smooth. Thank you South Point.
Jeff Allen
Pre-Owned Sales Director
Mar 19, 2023
My interaction with the sales and finance staff was
My interaction with the sales and finance staff was excellent, I am very satisfied with my purchase!
Dec 13, 2022
Mr. Aguilar is a great salesman..very knowledgeable and
Mr. Aguilar is a great salesman..very knowledgeable and great service. Attends to your needs and questions. Very comfortable process. Greatly recommend for purchasing a vehicle.
Nov 09, 2022
South Point Hyundai was great!
South Point Hyundai was great! Art was easy to work with and no pressure! I love my new car, Thank you!
Nov 08, 2022
They were very respectful and reliable i had a great
They were very respectful and reliable i had a great experience at the dealership couldn't be more happy with my purchase.
Sep 30, 2022
Dustin, Art, and Carter did everything they could to help
Dustin, Art, and Carter did everything they could to help me get a nice vehicle. They worked hard to make sure I was comfortable in my decision. I am so happy with my new Jeep!!
Mike Ortiz
New Car Sales Manager
Feb 25, 2023
I had an amazing experience at south point Hyundai Mike
I had an amazing experience at south point Hyundai Mike Ortiz and Bubba Mitchell put me in a great brand new 2023 Hyundai Tucson. They gave me a great price with no run around. Amazing experience from my first phone call to driving off the lot! So excited for my new ride!!
Aug 16, 2022
BUYER BEWARE!
BUYER BEWARE!!! Was told by manager, they would match a Carmax offer for my trade in. What they neglected to tell me was that we’re using my sales tax savings to match it. In other words, instead of showing $27,000 (Carmax offer) as a trade-in, they showed $25,100 as my trade and said the remaining part was made up with my sales tax savings. But wait, sales tax on $25,100 is $1,568.75 bringing their total to $26,668.75. Am I missing something? They weren’t even matching Carmax using my money. Carmax is only 2 blocks away and I was forced to sell it to them directly forfeiting the $1,687.50 in sales tax savings. Had they been honest about the situation, they would have told me 3 weeks prior to the arrival of the car when I asked if they would match offer. I had waited on car for over 2 months and had to pay a $5,000 deposit (because of the shortage of vehicles) to hold the car they already knew was being delivered to their dealership. Don’t know how you would feel but I was short $1,687.50 out of the deal when I could have spent the last 3 weeks waiting on new car at least trying to sell my old one for more rather than being forced to sell the car for less because my new car had arrived at their dealership and I now needed to complete sale. On top of that, I was treated like I was ignorant while the manager explained to me how he was sorry I misunderstood the offer. In my opinion, I was intentionally mislead so I would not have other options when my new car arrived either because they couldn’t match the offer or flat just were greedy. If you don’t think so and you think I misunderstood, this is the dealership for you! Just remember this, if I was not going to receive the sales tax savings, why would I need South Point to match the offer? Like I said, Carmax was 2 blocks away and they did exactly what they said they would with NO added hassles.
May 05, 2022
Sam E did a fantastic job.
Sam E did a fantastic job. Very knowledgeable and straight forward with the sales process.
Oct 25, 2021
Sam E was great to work with. I was looking for a...
Sam E was great to work with. I was looking for a specific vehicle and he had it on his lot; he sent pics and we planned a time that day. We discuss financing option via text as well. Upon arrival he sent me immediately out to test drive, and he got my car back for trade-in appraisal. Even though we had done alot up front, we still had a hard negotiation over #'s and he stuck with me and had a great attitude. It was a 4 hour process (arrival to departure)...it was a Saturday (super busy day for them). Sam got to know me personally and shared about himself, that's the name of the game in sales...he made sure I left with a hot coffee and bottled waters and even offered an early plate for dinner! FINANCE was my favorite, Sheldon was AWESOME to work with! I also got to know him personally, and we shared lots of laughs! This guy was PHENOMINAL! As for Management I worked with Mike Ortiz...no BS with this guy ;-).
Mar 23, 2021
We drove 2 hours to go see 2 used cars next door at the...
We drove 2 hours to go see 2 used cars next door at the Audi dealership. I’d been working with a salesman there and he had them ready for me when we got there. As we finally pulled up, someone else was pulling up in my car that I was pretty sure I was going to get. They had just finished test driving it and bought it. We were just 10 minutes too late. I was pretty upset so we walked next door to the Hyundai dealership and were immediately greeted by friendly, personable people. I told them I was in the market for a Palisade and Jay came up and showed them to us. He was extremely knowledgeable about them and taught me everything I needed to know without wasting any of our time. He was honest, caring, smart and efficient. We were given a better deal on the Palisade, but less on my trade. I started feeling unsure about it and decided to go home and think about it, and then the sales managers Mike and Sonny came in and made sure we were happy by offering me what the other dealerships were for my trade, making them the best deal. Not only did I get the best deal, but I felt taken care of, I felt like I was valued by being there. I’ve been to a lot of dealerships searching for the right car and the right deal, but it’s about more than that. There are so many yucky salesmen out there that only care about making a sale and you know they are just saying what they need to say to try to make the sale, including lying to get it. I finally found a place where I didn’t get that yucky feeling from them. We have a Hyundai dealership 5 minutes down the road from where I live, and I’ve been there many times while shopping for my car. I can say with full confidence that this location is well worth the 2 hour drive, and then some, for the way they treat their customers. Thank you Jay, Mike, and Sonny, for making my dream car purchase finally come true!!!
James Fisher
Finance Manager
Mar 19, 2023
Dealership was good timely and helped to make an
Dealership was good timely and helped to make an efficient transaction. Very straight forward without sneaky tactics.
Mar 02, 2023
The entire group of associates were helpful,
The entire group of associates were helpful, straightforward, and dependable. Derek, the sales associate knew his product very well. James and finance was amazing.
Dec 31, 2022
Awesome experience at South Point Hyundai!
Awesome experience at South Point Hyundai! We had a tough time locating the car we wanted in our local area. We found one online at South Point Hyundai in Austin and we decided to drive 6 hours to check it out. We loved the service we received upon arriving! We were greeted by friendly staff and the internet manager was very helpful and knowledgeable. Our interaction and experience with the finance manager was top tier. He broke everything down for us and explained in detail since this was a first time buyer experience for my son. Overall 10/10 service and would definitely recommend to friends and family!
Dec 13, 2022
Very friendly atmosphere.
Very friendly atmosphere. They handles there business without high pressure sales techniques. The only negative item I would take away was the the waiting to complete the financing. Otherwise a very good experience.
Nov 30, 2022
I was so impressed with everyone at this dealership.
I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.
Jared Castille
New Car Sales Manager
Mar 07, 2023
Chris was the best!
Chris was the best! He was quick and helpful which is exactly what I wanted. The manager Jared was also super helpful and they worked together to get me a great deal after I had a few weeks of no luck finding a new car. Will recommend to friends!
Jan 19, 2023
Great service!
Great service! I felt i was being helped and informed along the way. I'm happy with my new vehicle.
Dec 31, 2022
Randy was an amazing sales person and so was the whole
Randy was an amazing sales person and so was the whole team! They accommodated my schedule and we’re able to work with all my request. I got the 2023 g70 and I can’t be more then happy with my purchase. Randy knew every detail of the vehicle and the finance department helped me get the best deal for my trade in. Really recommend this dealership. They treated me like family.
Dec 17, 2022
That was the best car buying experience I’ve ever had.
That was the best car buying experience I’ve ever had. You and Jared made the whole process low key and tension free. Merry Christmas and Happy New Year to both of you.
Dec 09, 2022
What a great experience it was to purchase a vehicle at
What a great experience it was to purchase a vehicle at South Point Hyundai! I usually dislike car shopping, but the team there made it a great and even fun experience! Tim the salesman was terrific! Funny, informative, not pushy at all. Jared the manager was also great, kept checking in on us to make sure all was going well. Even the finance experience was good with Sheldon. Everyone there is very personable, friendly and entertaining. I would definitely recommend buying a vehicle there and I will be back when it’s time for another vehicle!!
Gabriel Frunza
Finance Manager
Mar 19, 2023
My interaction with the sales and finance staff was
My interaction with the sales and finance staff was excellent, I am very satisfied with my purchase!
Feb 03, 2023
Shawn was an absolute treasure to work with.
Shawn was an absolute treasure to work with. We had been to some other dealerships and worked with other salesman, but they just didn't seem interested in us or knowledgeable about their own products. Shawn proved he knew what he was doing, and he made our experience smooth and easy. Thanks Shawn!
Jan 27, 2023
Customer service was unbelievable!
Customer service was unbelievable! Keep up the awesome job! We will return for future service.
Jan 25, 2023
Very pleasant and easy experience purchasing our
Very pleasant and easy experience purchasing our Palisade. They do a god job at making sure we have what we needed and everyone was very professional
Jan 25, 2023
Felt very good from the initial visit.
Felt very good from the initial visit. Everyone very helpful but not pressured. Derrick did a great job of understanding our needs and keeping us informed of what cars were coming available that we might be interested in. Car purchase, paperwork, car education, and pickup were all very nice.
Sheldon Boyce
Sales Consultant
Nov 04, 2022
It has been a great experience at this dealership.
It has been a great experience at this dealership. They were extremely accommodating with great personable attitude.
Jul 22, 2022
I worked with Sheldon Boyce and he was incredible from
I worked with Sheldon Boyce and he was incredible from start to finish. He answered all my questions timely, kept me up to date on the status of my car’s delivery timeframe, and walked me through all the safety features of my car before I drove off lot. This was the easiest car buying experience I’ve had and working with Sheldon really made the difference.
May 28, 2022
These guys were great.
These guys were great. Derrick was attentive and knew all about my car. I will definitely buy another Hyundai.
Apr 27, 2022
They were all very helpful in finding a car for my needs
They were all very helpful in finding a car for my needs and were able to listen to what we needed!
Mar 09, 2022
Finance didn't give me the best rate up front.
Finance didn't give me the best rate up front. I had to refuse the deal until they got me a better interest rate.
Eric Whitley
Sales Consultant
Mar 08, 2023
Thank you for helping us with our new car sale.
Thank you for helping us with our new car sale. We appreciate Art Liscano service. Great job!
Aug 31, 2022
Wasnt able to secure a car but had a great experience
Wasnt able to secure a car but had a great experience with Eric helping us.
Jan 01, 2021
We just bought a brand new car, with a trade in.Eric was...
We just bought a brand new car, with a trade in. Eric was exceptional! He met and surpassed our expectations. We highly recommend Eric, and South Point Hyundai. Thanks Eric!
Nov 30, 2020
I just went to South Point Hyundai and bought a 2021...
I just went to South Point Hyundai and bought a 2021 KONA.!!!!! I received great customer service from the sales and finance team. THANK YOU ERIC WHITLEY FOR YOUR STELLAR SERVICE.
Sep 30, 2020
Eric made my purchase a great experience. His product...
Eric made my purchase a great experience. His product knowledge and friendly personality put me at ease and the whole process was enjoyable and easy.
Sam Sakbani
Sales Consultant
Jan 07, 2023
Great customer service, Courtney was fantastic as always
Great customer service, Courtney was fantastic as always !!! Will be back for all the services at SouthPoint Hyundai ! Love my Ioniq hybrid 😃
Nov 30, 2022
They are extremally helpful Sam and Jared addressed all
They are extremally helpful Sam and Jared addressed all my questions; the test drive was better than other places, did left turns, right turns bumpy roads, city and part of high way 71
Nov 30, 2022
I was so impressed with everyone at this dealership.
I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.
Nov 30, 2022
Sam was amazing!
Sam was amazing! He made sure I understood every aspect of my car before I left and gave amazing customer service. I would highly recommend this dealership and working with Sam in Sales.
Jul 26, 2022
Efficient and stress-free experience getting my new
Efficient and stress-free experience getting my new Hyundai Sonata. Derrick was very helpful in my car buying experience!
Eddie Gomez
Invenotry Manager
Sep 28, 2021
Once I got my car home from the lot, I was showing my...
Once I got my car home from the lot, I was showing my partner the features of the car and we both noticed the front camera was cracked to the point of affecting visibility for the front view. I went back the next day and let the staff know of the issue. They told me the warranty might not cover it because I had already taken the car home, and it could have happened on the ride home. Sure, that's reasonable, but I have since called multiple times, stopped by multiple times (each time told that Chris in service was not available) to see if I can get it fixed, regardless if I have to pay for it or not. Nobody has ever returned my calls or emails. Even Eddie Gomez, the Customer Relations Manager, has not returned my calls or emails. So, Eddie, why did you reach out with a generic email asking how my customer service was if you never intended to actually provide me with any customer service? So, as much as I love my car, and I'm happy I got it, I am still driving around with a busted front camera and nobody at Hyundai has responded to me.
Aug 20, 2020
I can't even tell you how amazing my experience with...
I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Oct 29, 2019
Bethany is amazing! She was very responsive, had the car...
Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!
Jan 16, 2018
Very impressed
I just want to say that Bryan Escobar and the sales team there worked with me. Bryan took the time to look for the car that I wanted and made the whole experience hassle free I am very pleased with everything. I would definitely recommend this place to everyone.
Alexa Gonzalez
Customer Experience Manager
Mar 01, 2023
Service department has been very unresponsive and
Service department has been very unresponsive and unprofessional. It took several months to resolve a single issue. All action was initiated by me.
Jan 19, 2023
My car is part of a Clas Action Lawsuit and is being
My car is part of a Clas Action Lawsuit and is being recalled. I called in November when I got the notice and the earlies I could bring it in was week of Jan 13th. WHen I brought it - considering it took 2 months to get an appointment - they would have a loner car as my car is being recalled and serviced. They have my car - not communication or indication when I would get my car back. I have NO loner car and did not provide me with a rental car. THey were NOT apologetic or even understanding of why I was a bit frustrated that i was left with NO CAR. They were very vague on giving answers - I mostly hear 'i dont know' - or - 'I can't. I am not satisfied with how this process has gone. IF they know about the recall in Nov - THere would have been contingencies in place and a protocol to follow.
Jan 03, 2023
Had a great experience with the service department.
Had a great experience with the service department. They were able to get my car done same day.
Dec 08, 2022
Once the sale was made it has been a constant struggle to
Once the sale was made it has been a constant struggle to get things accomplished with my new car. I do not recommend this dealership.
Sep 02, 2022
I went in for my complementary oil change, and found it
I went in for my complementary oil change, and found it to be swift and easy.
Tim Palmer
Sales Consultant
Aug 16, 2022
They accept walk in.
They accept walk in. It would be helpful if they can take appointment. Good customer service.
Aug 11, 2022
The sales staff that I worked with were very helpful and
The sales staff that I worked with were very helpful and very patient with me.
Jan 16, 2022
Tim the salesman was good but too busy. The finance...
Tim the salesman was good but too busy. The finance manager was good and informed but too pushy on the warranty.
Dec 31, 2021
Working with Timothy Palmer is always so easy he makes...
Working with Timothy Palmer is always so easy he makes his simple to buy a car
Nov 28, 2021
South Pointe was fantastic on this recall and as a result...
South Pointe was fantastic on this recall and as a result of the recall, car now performs better. Service Advisor Pedro was excellent.
Valentina Felska
Finance Manager
Mar 17, 2023
Dustin provided great customer service.
Dustin provided great customer service. Same day deal! Thank you south point Hyundai, appreciate y’all!
Nov 25, 2022
Sheldon always has his customers best interest at heart.
Sheldon always has his customers best interest at heart. He is always professional and customer service oriented.
Nov 04, 2022
It has been a great experience at this dealership.
It has been a great experience at this dealership. They were extremely accommodating with great personable attitude.
Nov 03, 2022
Great service.
Great service. Nice area to wait. The service was smooth and no hassle at check out. Alexa was great
Jul 28, 2022
All of the people at the dealership were friendly and
All of the people at the dealership were friendly and accommodating. They made the process enjoyable
Pedro Herrera
Service Advisor
Jan 27, 2023
Customer service was unbelievable!
Customer service was unbelievable! Keep up the awesome job! We will return for future service.
Jan 19, 2023
My car is part of a Clas Action Lawsuit and is being
My car is part of a Clas Action Lawsuit and is being recalled. I called in November when I got the notice and the earlies I could bring it in was week of Jan 13th. WHen I brought it - considering it took 2 months to get an appointment - they would have a loner car as my car is being recalled and serviced. They have my car - not communication or indication when I would get my car back. I have NO loner car and did not provide me with a rental car. THey were NOT apologetic or even understanding of why I was a bit frustrated that i was left with NO CAR. They were very vague on giving answers - I mostly hear 'i dont know' - or - 'I can't. I am not satisfied with how this process has gone. IF they know about the recall in Nov - THere would have been contingencies in place and a protocol to follow.
Jan 17, 2023
This is not a complaint.
This is not a complaint. I didn’t know that you could no longer get there early and drop off your car for service. Appointments are NOW required. The next available appointment wasn’t for another 6-7 weeks. I am assuming this is just another issue since COVID and what the customer is now have to be faced with, again sure this is a new requirement that the dealership has to initiate. I had always just got there and willing to wait for car to be serviced. This is too bad on the drop offs and glad that my situation was just a maintenance service, not an urgent need of a broken down vehicle on the road that would have to wait weeks to get their car fixed. Again, I understand the need for this new requirement but the fact that I will now need to find another facility for my car needs that doesn’t require 7+ weeks in advance to get the car in for service.
Jan 03, 2023
Had a great experience with the service department.
Had a great experience with the service department. They were able to get my car done same day.
Nov 15, 2022
One Month wait to drop off car for repair Kept almost 1
One Month wait to drop off car for repair Kept almost 1 month before fixed.
Steve Borke
Vehicle Exchange Manager
Dec 31, 2022
Awesome experience at South Point Hyundai!
Awesome experience at South Point Hyundai! We had a tough time locating the car we wanted in our local area. We found one online at South Point Hyundai in Austin and we decided to drive 6 hours to check it out. We loved the service we received upon arriving! We were greeted by friendly staff and the internet manager was very helpful and knowledgeable. Our interaction and experience with the finance manager was top tier. He broke everything down for us and explained in detail since this was a first time buyer experience for my son. Overall 10/10 service and would definitely recommend to friends and family!
Aug 18, 2022
Most the sales people at South Point are good.
Most the sales people at South Point are good. Multiple sales people approached the wife and I, talked and cut up with us. This made us feel much more comfortable. When we first arrived we dealt with Tyler who did not care to work the deal. He assumed that we would just sign the paperwork and pay what they said. We did not. They do have a $5,000 mark up on the Ioniq 5 which is negotiable if you are diligent. I will say some of their tactics are old school and if you are not well versed they will have you paying over fair market price. Also, look at the dealer add-ons since they are inflated and negotiable. Overall the Sales Manger and Finance Manager I dealt with were ready to help as long as I asked the right questions.
Apr 06, 2022
Preston made the process straightforward and friendly.
Preston made the process straightforward and friendly. The process of going through financing and closing was quick and easy
Mar 31, 2022
Philip did an excellent job explaining the bells and
Philip did an excellent job explaining the bells and whistles of the different cars. He was knowledgeable, friendly and I enjoyed working with him.
Nov 13, 2021
Although my 2022 (brand new) was repaired the manager...
Although my 2022 (brand new) was repaired the manager Steve was unsympathetic to my disappointment with the service crew. The person who picked up my car smoked in it. He also programmed several radio stations on my radio, had every window open including the sunroof, had the a/c all the way up, as well as the radio volume. I now open my door to smoke rather than a New Car Smell. Noone has reached out to me. This is very disrespectful and unacceptable! Stay away from South Point
Gopal Patel
Sales Consultant
Aug 11, 2020
Gopal is a great salesman
If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sure you are satisfied with your purchase and it shows. I didn't end up buying a used car, I got a new one but Gopal even helped me through that process as well. Great dealership and great salesman!
Aug 23, 2017
Very good experience
Like I mentioned in my last "additional comments", Gopal was very professional and friendly. He has no rush in closing the deal, talking about the car, or taking time during the test drive. I really appreciate that... it helped us feel comfortable and not rushed. He was friendly and personable, honest and helpful. Would definitely recommend him as a sales staff. Same goes for Matthew, who helped us during the post-purchase experience.
Dec 29, 2016
2016 New Car Purchase
Great place to purchase a car & friendly staff. I would buy another vehicle here again. One thing that was forgotten was the paper plates but Kevin came by & delivered them personally.
Jul 27, 2016
Dealership and service review.
I'm so grateful to the all the folks I met. Everyone was knowledgable and friendly. Thank you! Thank you! And thank you again! Also Thumbs up to Gilbert and Meagan in the service department!
Jul 01, 2016
Great
Been with hyundai with 2 years and would continue business with them. The staff is always friendly and great. Gopal took care off all of our needs and wants of what we were looking for.
Jim Hayth
General Manager
Nov 30, 2022
I was so impressed with everyone at this dealership.
I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.
May 19, 2022
Sam E was a pleasure to work with.
Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.
Dec 04, 2020
They were very Friendly and informative. I really enjoyed...
They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!
Aug 05, 2020
Ask for Shawn! Very attentive to my want, needs and...
Ask for Shawn! Very attentive to my want, needs and desire with this purchase. He worked hard to close this deal and get me the rate I needed. He showered us with great southern hospitality. Took the time to make sure I was knowledgeable about my new car & it’s features. He never pressured me throughout the process. Amazing service! You will not be disappointed. Definitely 5 stars. I’d give you ten if it were an option! Thank you Shawn!!!
May 02, 2020
Art was very helpful knowledgeable about his cars. Made....
Art was very helpful knowledgeable about his cars. Made. It very easy to purchase without our ant hassle. Miles in finance and Jim H. Also made this possible
Carolyn Smith
Genesis Concierge
Apr 28, 2022
Understaffed, not entirely upfront and honest.
Understaffed, not entirely upfront and honest. Has had a lot of employee turnover in the short time I have dealt with them.
Mar 10, 2022
They’re always so nice and helpful at south point.
They’re always so nice and helpful at south point. I like going actually. Yay
Jan 03, 2022
Carolyn with Genesis Service is fabulous. She is always...
Carolyn with Genesis Service is fabulous. She is always helpful, informative, and knowledgeable and attentive. She always keeps me updated on the status of repairs and delivers when promised. A delight to work with.
Jul 02, 2021
This was the single worst customer experience I have ever...
This was the single worst customer experience I have ever had. The Service Advisor and on-site Genesis Concierge had a communication failure so the items to be handled during my appointment were not accounted for by the advisor and her attitude was horrible. Pro tip: never throw your colleagues under the bus in front of a customer. We’re not there to take sides and really don’t care about how busy you are. The worst part though was that the mechanic failed to properly secure the Under Cover to my vehicle and it detached as I was on the highway on my way home from the dealership. This caused a major safety hazard and shows that this dealership does not have the best and brightest working for them, nor do they check their work to assure a vehicle is safe to drive after service. They also failed to top off all fluids despite signing off on doing so. I have no confidence in South Point Hyundai and will never do business with them again. I will never buy a part from them and they will certainly never touch a vehicle I own again. I was planning on buying a G70 in the fall and this experience and the way the ABS recall has been handled will definitely take the G70 out of consideration. I have communicated my experience with this dealership to Genesis USA and they recommended another dealership in the area to fix the mistakes of South Point Hyundai.
Dec 25, 2020
Excellent service, quality work and personable and...
Excellent service, quality work and personable and helpful staff. I will never go anywhere else they did a great job. Moreover, Patricia & John are the best !!!
Victor Cabrera
Service Manager
Jan 19, 2023
My car is part of a Clas Action Lawsuit and is being
My car is part of a Clas Action Lawsuit and is being recalled. I called in November when I got the notice and the earlies I could bring it in was week of Jan 13th. WHen I brought it - considering it took 2 months to get an appointment - they would have a loner car as my car is being recalled and serviced. They have my car - not communication or indication when I would get my car back. I have NO loner car and did not provide me with a rental car. THey were NOT apologetic or even understanding of why I was a bit frustrated that i was left with NO CAR. They were very vague on giving answers - I mostly hear 'i dont know' - or - 'I can't. I am not satisfied with how this process has gone. IF they know about the recall in Nov - THere would have been contingencies in place and a protocol to follow.
Jan 03, 2023
Had a great experience with the service department.
Had a great experience with the service department. They were able to get my car done same day.
Oct 20, 2022
Quick response to what's needed to maintenance my car and
Quick response to what's needed to maintenance my car and everyone was very courteous and got me in and out quick. Very much satisfied, thanks to your team.
Aug 01, 2022
This place is very unprofessional and I will never go
This place is very unprofessional and I will never go back there again. I was a loyal customer for two years but during my last visit they dropped the ball big time. The front bumper of my car was slightly damaged. I decided to bring my car to Hyundai dealership to have it fixed ! IT WAS A NIGHTMARE!!!! I was given a quote at the beginning and then another quote when I wanted to pay. Just to fix the same -one- problem that my car had. Why can’t you be exact In your pricing fromThe get go??? The second issue was When I was called to pick up my car. I was shocked and I realized that this place does not have a quality control check. The color of the new bumper was not matching with the rest of the car. Two different colors in one car !!! When I pointed out to that big issue they were like we have to send it to a third-party which required an additional three more days without having a car. Just think twice before dropping your car for service at this place !!!
Apr 22, 2022
I would say horrible service but actually it is non
I would say horrible service but actually it is non existent. No callbacks from the service department for weeks at a time. No attention to detail. They couldn’t even spell my name right including on this request for a review.
Randy Quintana
Sales Consultant
Mar 04, 2023
Everyone at the dealership is so helpful and sweet.
Everyone at the dealership is so helpful and sweet. They answered all our questions and was patient with us through the process. We had help from Charay, Randy, Sheldon and Shawn who were amazing. Shawn helped walk us through the whole process and find the perfect vehicle and when we had to come back to finish things up he was very patient and extremely helpful with this being my first car purchase. I would definitely come back to this dealership or recommend it to family/friends.
Dec 31, 2022
Randy was an amazing sales person and so was the whole
Randy was an amazing sales person and so was the whole team! They accommodated my schedule and we’re able to work with all my request. I got the 2023 g70 and I can’t be more then happy with my purchase. Randy knew every detail of the vehicle and the finance department helped me get the best deal for my trade in. Really recommend this dealership. They treated me like family.
Nov 30, 2022
Randy Quintana was great to work with and really went
Randy Quintana was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.
Sep 29, 2022
I had a wonderful experience purchasing a new vehicle.
I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Randy Quintana was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.
Aug 29, 2022
They have good customer service.
They have good customer service. They provide a nice experience when buying a new car.
Tom Williamson
Genesis Delivery Driver
Apr 01, 2022
I purchased a car from Tom back in September and he was
I purchased a car from Tom back in September and he was incredible. Not pushy at all and knowledgeable. He listened to what I was looking for and helped make my decision a lot easier. I would definitely recommend him to anyone!
Oct 08, 2021
Tom was outstanding, hands down! If you find yourself...
Tom was outstanding, hands down! If you find yourself looking for a new Hyundai or Genesis, look no further. I've been wanting a Tucson for months, and he worked tirelessly to find me just the one that I wanted...even in this crazy market of supply chain issues! I left South Point feeling truly appreciated and helped...thanks to everyone in the Sales Department for helping me buy my first car!! :)
Oct 03, 2021
Tom was super helpful and patient to show us everything...
Tom was super helpful and patient to show us everything we needed to know about our new car. He always provided timely information and with kind attitude assisted us to make a decision.
Oct 02, 2021
I recently purchased a new 2022 Hyundai Tucson from South...
I recently purchased a new 2022 Hyundai Tucson from South Point. The salesman, Tom Williamson, was outstanding, very informed and knowledgeable about the vehicle. I highly recommend Tom if/when you are in the market. The whole team made me feel like family and thats HUGE!!!! Overall a smooth fun process with NO pressure. I will be back for my future needs and Have Tom Williamson help with the process again. Thank You to all
Jul 22, 2021
Tom W is a great salesman, easy and friendly to work...
Tom W is a great salesman, easy and friendly to work with. He Knows his cars and is very informative. This is the third car he sale me and my family.
Griffin Perry
Service Advsior
Dec 11, 2022
I didn’t have a good experience.
I didn’t have a good experience. Took too long and still having issues with the services was done.
Nov 03, 2022
This is a review of the service department only!
This is a review of the service department only! I purchased a brand new 2023 Tucson SE in 10/20/2022. The sales experience was excellent! There is small issue with one of the features that was and is not working properly. Basically the setting for the horn to indicate when the lock button is activated does not work even though it is enabled. I met the salesman at the service department to see if it was a quick fix with their scan tool and it could not be done and service said I need to bring it back for an appointment. I called back to service to schedule and they told me that they could not look at until some time in Jan 2023! Then they said I have to drop it off 8 days before the day they will look at it and if I didn’t they will not look on the day that is scheduled! Since this repair doesn’t qualify as something that a loaner can be given to during the service I would not be able get on even if they had any to give. What?!? I know this is a small issue, however I spent hard earned money 2 weeks ago for a vehicle that should be 100%! Since it’s not there should be some priority given as a new customer. Totally ridiculous! I called another dealer and their service department had never heard of this type of nonsense. I scheduled with them for the 23rd of Nov and it doesn’t have to sit for 8 days before it can be looked at!
Jul 28, 2022
Art was the greatest person we could ask for in getting
Art was the greatest person we could ask for in getting this deal done. The can do approach, the flexibility and the patience- were key for a successful deal and a happy customer
Jul 23, 2022
Service was very slow with no status updates.
Service was very slow with no status updates. I had an appointment for 10:30 a.m. I got my car back.at 1:45 p.m. I was there for oil change and had them check one of my tires with low air pressure that morning.
Dustin Compton
Sales Consultant
Mar 17, 2023
Dustin provided great customer service.
Dustin provided great customer service. Same day deal! Thank you south point Hyundai, appreciate y’all!
Sep 30, 2022
Dustin, Art, and Carter did everything they could to help
Dustin, Art, and Carter did everything they could to help me get a nice vehicle. They worked hard to make sure I was comfortable in my decision. I am so happy with my new Jeep!!
Jul 20, 2022
Great service with kind staff.
Great service with kind staff. I was able to find a car immediately and their finance team was super helpful.
Samuel Fontaney
Salesperson
Jan 02, 2023
Went it just to have a look, came out with a vehicle.
Went it just to have a look, came out with a vehicle. Thank you Sam F and south point Hyundai, amazing job!
Dec 31, 2022
Sam F.
Sam F. was EXTREMELY helpful through this process. It was my first car ever and he made it simple and painless. Thank you so much!
Dec 31, 2022
What an awesome experience.
What an awesome experience.Sam F was amazing to work with. Thank you south point Hyundai.
Philip James
Sales Consultant
Mar 31, 2022
Philip did an excellent job explaining the bells and
Philip did an excellent job explaining the bells and whistles of the different cars. He was knowledgeable, friendly and I enjoyed working with him.
Mar 29, 2022
Everyone at this dealership was beyond helpful and kind
Everyone at this dealership was beyond helpful and kind during my car buying experience-especially Philip! He was very knowledgeable of the cars that he showed to me and walked me through every step with ease. Carter also helped me with financing and making sure I was getting the best deal possible!
Charay Ridlon
Sales Consultant
Mar 04, 2023
Everyone at the dealership is so helpful and sweet.
Everyone at the dealership is so helpful and sweet. They answered all our questions and was patient with us through the process. We had help from Charay, Randy, Sheldon and Shawn who were amazing. Shawn helped walk us through the whole process and find the perfect vehicle and when we had to come back to finish things up he was very patient and extremely helpful with this being my first car purchase. I would definitely come back to this dealership or recommend it to family/friends.
Aug 01, 2022
We had a wonderful experience at South Point Hyundai!
We had a wonderful experience at South Point Hyundai! Charay Ridlon was fabulous and helped us find the perfect car. We are so happy with our new Tuscon, and appreciate the fantastic customer service we received. We plan to return in the future for another car!
JP Sierra
Parts Director
Jan 20, 2022
JP and Preston were friendly and helpful. Truly...
JP and Preston were friendly and helpful. Truly appreciate their great customer service. We moved from the San Antonio dealership to Austin because we could not get the service we needed. Very pleased with that decision!
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Chris Ayers
Sales Consultant
Mar 07, 2023
Chris was the best!
Chris was the best! He was quick and helpful which is exactly what I wanted. The manager Jared was also super helpful and they worked together to get me a great deal after I had a few weeks of no luck finding a new car. Will recommend to friends!
Andrew Delgado
Quick Lube Supervisor
Jan 19, 2023
My car is part of a Clas Action Lawsuit and is being
My car is part of a Clas Action Lawsuit and is being recalled. I called in November when I got the notice and the earlies I could bring it in was week of Jan 13th. WHen I brought it - considering it took 2 months to get an appointment - they would have a loner car as my car is being recalled and serviced. They have my car - not communication or indication when I would get my car back. I have NO loner car and did not provide me with a rental car. THey were NOT apologetic or even understanding of why I was a bit frustrated that i was left with NO CAR. They were very vague on giving answers - I mostly hear 'i dont know' - or - 'I can't. I am not satisfied with how this process has gone. IF they know about the recall in Nov - THere would have been contingencies in place and a protocol to follow.
Marcel Price
Sales Consultant
Mar 03, 2022
Mr.
Mr.Art made sure I was comfortable the whole experience was awsome he made me feel like family. I would recommend come here for a vehicle. Thanks so much for the awsome experience yall are the best.