Meet Our Staff
Sales
Shawn Hamze
Senior Sales Professional
Therion "Bubba" Mitchell
Senior Sales Professional
Jay Park
Sales Professional/Lease Return Manager
Carlos Aguilar
Sales Consultant
Art Liscano
Sales Consultant
Eric Whitley
Sales Consultant
Sheldon Boyce
Sales Consultant
Sam Sakbani
Sales Consultant
Gopal Patel
Sales Consultant
Carter Palmer
Sales Consultant
Tim Palmer
Sales Consultant
Timmy Wiles
Sales Consultant
Randy Gutierrez
Sales Consultant
Anthony Blount
Sales Consultant
Bethany Cullen
BDC
Robert Parden
Sales Consultant
Samuel Estaniss
Sales Consultant
Derrick Far
Sales Consultant
Ariel Hinds
Sales Consultant
Pedro Romero
Sales Consultant
Pouya Yahyavi
Sales Consultant
Finance
Zocimo "Z" Ugarte
Finance Director
Riley Stevens
Finance Manager
James Fisher
Finance Manager
Sheldon Hoffman
Finance Manager
Management
Sonny Naser
General Sales Manager
Jeff Allen
Pre-Owned Sales Director
Mike Ortiz
New Car Sales Manager
Eddie Gomez
Invenotry Manager
Jared Castille
New Car Sales Manager
Jim Hayth
General Manager
Steve Borke
Vehicle Exchange Manager
Tyler Odom
Pre-Owned Sales Manager
JP Sierra
Parts Director
Gerald Watson
Fixed Operations Director
Service
Patricia Malmgren
Service Consultant
Gilbert Cisneros
Service Consultant
Corey Witherow
Service Foreman
Malissa Vela
Service Advisor
Carolyn Smith
Genesis Concierge
Shawn Hamze
Senior Sales Professional
Nov 16, 2020
We had such a great experience working with Shawn in May...
We had such a great experience working with Shawn in May that we returned to the dealership to buy another vehicle from him. He is professional, very personable, helpful and straightforward.
Nov 14, 2020
Shawn was the best salesman. I wasn’t sure if I wanted to...
Shawn was the best salesman. I wasn’t sure if I wanted to buy a car right now. I was just looking because of the great rebates. I ended up buying a car with less payments than the car that I traded in. On another note, we have been coming to this dealership for the past ten years. If you want a great person to show you your next car, Shawn is the person to see.
Oct 12, 2020
During this pandemic Shawn Hamze was able to get me into...
During this pandemic Shawn Hamze was able to get me into a new car. Nicer and newer. He was very helpful in knowing my situation and i highly recommend him
Oct 08, 2020
Where do I start....?From the beginning, they welcomed...
Where do I start....? From the beginning, they welcomed us in like family and showed true concern and care about getting my family into a new vehicle!! Shawn, worked diligently to get me at the payments I’m comfortable with! I would recommend South Point Hyundai to all my family & friends! Thank you all soon much!
Oct 07, 2020
Great salesman! We weren’t pressured into anything! He...
Great salesman! We weren’t pressured into anything! He gave us ample amount of information to help us make a decision and helped us painlessly!! He even threw in a bonus and listened to our needs/wants! No need to even negotiate! Highly recommend!
Therion "Bubba" Mitchell
Senior Sales Professional
Nov 01, 2020
Great customer service, always willing to listen to your...
Great customer service, always willing to listen to your needs and specific needs when looking for the perfect car. salesman Bubba is always so kind and patient
Oct 26, 2020
Bubba Mitchell was great to work with! The whole team...
Bubba Mitchell was great to work with! The whole team made it easy to choose a Hyundai Kona as my first new car purchase. They were able to help me stay within my budget and made a very competitive offer.
Oct 22, 2020
Great service and good listener to what our needs were. I...
Great service and good listener to what our needs were. I look forward to my new car, I am a return customer with another great experience. Thank you
Sep 03, 2020
I was very pleased with this car buying experience...
I was very pleased with this car buying experience everyone was very courteous and professional. I will definitely recommend family and friends to this dealership
Aug 24, 2020
It was a pleasure working with Sam, Shawn and the team...
It was a pleasure working with Sam, Shawn and the team and South Point Hyundai when purchasing my car. The process was efficient, and I was very pleased with the pricing and openness I experienced there. Shawn was extremely knowledgeable about the workings of my news Tucson which was very helpful. If you’re looking for a Hyundai, this is the place to purchase/lease it!
Jay Park
Sales Professional/Lease Return Manager
Sep 24, 2020
Best service ever. All it took was one phone call and Jay...
Best service ever. All it took was one phone call and Jay knew exactly what I wanted. Was in and out in less than a couple of hours. Would not go anywhere else. -BC
Sep 05, 2020
Fantastic! Such a friendly dealership. I loved the old...
Fantastic! Such a friendly dealership. I loved the old school paperwork & old school hospitality. Not like those shiny sleek sleazy corporate dealers. Glad I came here!
Apr 16, 2020
This process was the easiest and most professional I have...
This process was the easiest and most professional I have ever experienced. Jay was very professional and informed. I want to thank the entire team for a job well done.
Dec 10, 2019
My experience buying my Hyundai Santa Fe was the best...
My experience buying my Hyundai Santa Fe was the best from any dealership I have ever been to visit. I did not have to settle for things not wanted. Sam was excellent and very patient with me and my mini daschund. And Jerrod came to let me know everything would be ok but takes time. Service manager that say was also not trying to push me into getting a vehicle I would be unhappy with having. The financial guy was equally as helpful and put me at ease Even the lady who took my money was terrific in taking care of me. Everyone made feel like I was home as did the car.just give everyone a 20 for that day.
Dec 05, 2019
Great work and delivered quickly! Staff was friendly and...
Great work and delivered quickly! Staff was friendly and courteous. They went out of their way to ensure my car was clean on delivery. Overall great service!!
Zocimo "Z" Ugarte
Finance Director
Oct 13, 2020
Tim Palmer made our car buying experience seamless. That...
Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience
Oct 07, 2020
Great salesman! We weren’t pressured into anything! He...
Great salesman! We weren’t pressured into anything! He gave us ample amount of information to help us make a decision and helped us painlessly!! He even threw in a bonus and listened to our needs/wants! No need to even negotiate! Highly recommend!
Sep 24, 2020
Best service ever. All it took was one phone call and Jay...
Best service ever. All it took was one phone call and Jay knew exactly what I wanted. Was in and out in less than a couple of hours. Would not go anywhere else. -BC
Sep 05, 2020
Fantastic! Such a friendly dealership. I loved the old...
Fantastic! Such a friendly dealership. I loved the old school paperwork & old school hospitality. Not like those shiny sleek sleazy corporate dealers. Glad I came here!
Aug 24, 2020
It was a pleasure working with Sam, Shawn and the team...
It was a pleasure working with Sam, Shawn and the team and South Point Hyundai when purchasing my car. The process was efficient, and I was very pleased with the pricing and openness I experienced there. Shawn was extremely knowledgeable about the workings of my news Tucson which was very helpful. If you’re looking for a Hyundai, this is the place to purchase/lease it!
Carlos Aguilar
Sales Consultant
Jun 14, 2020
My car was taken care of by 3 wonderful technicians under...
My car was taken care of by 3 wonderful technicians under Gilbert. Wonderful and competant! Would rate them 5 Star! Made me feel like a part of yhe decision making process. Thank You!
Jun 04, 2020
I was interested in a previously owned Hyundai Sonata...
I was interested in a previously owned Hyundai Sonata that I saw on South Point Hyundai's website. Sonny and Carlos made it easy!!Carlos made sure I learned how to use each feature on my new car before driving off the lot!
Apr 25, 2020
Today my sister had an appointment to purchase her first...
Today my sister had an appointment to purchase her first car (how excited and nerve wrecking at the same time)! The salesman who helped us (Carlos Aguilar) was on time, and was very professional. Carlos brought out the car for us to inspect/test drive. We signed papers and were out the door. I was very impressed to be in and out of a dealership in just roughly under 2.5 hours. Thank you so much for your knowledge and patience. We are satisfied customers and most likely will be returning for another vehicle soon.
Apr 22, 2020
South Pointe Hyundai is quick to respond and takes care...
South Pointe Hyundai is quick to respond and takes care of their customer to give individual attention. We are repeat customers and will continue buying cars from the Pre-Own Sales department. Carlos Aguilar had all our paperwork ready and the car detailed when we arrived. He is professional, courteous and caring. Jeff Allen gave us a great price while Miles in finance processed us quickly and efficiently.
Apr 01, 2020
South Point Hyundai is our new, favorite and only...
South Point Hyundai is our new, favorite and only dealership that my family will ever purchase a vehicle from. Carlos, Jeff and Riley went above and beyond their sales and customer service skills to help me and my Spouse get the best deal ever, not to mention their full transparency when it came time to show us the numbers. I recommend this dealership to my family and friends
Sonny Naser
General Sales Manager
Oct 13, 2020
Tim Palmer made our car buying experience seamless. That...
Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience
Jul 01, 2020
Initially it was difficult to determine how to get a...
Initially it was difficult to determine how to get a Genesis service scheduled on line. You can’t, Have to go in on initial service to be assigned a service writer. Gilbert Was assigned and did a good job.
Jun 30, 2020
Quick and easy!
Went in to test drive Kona. Had already negotiated with another dealership on price but hadn't actually driven the vehicle yet. Met up with Mike and Sheldon and drove the Kona. Loved it! Mike and Sheldon were so on top of it, I thought a little negotiating couldn't hurt. I ended up with a deal that beat the other one so I bought it. Financing was a breeze and I was in and out in less than 2 hours with some of that time being me trying to decide between the Kona and a Honda I was interested in. Everyone is friendly and helpful at South Point. It was the smoothest, quickest, and easiest vehicle purchase I have ever made! Mike did the negotiations and was excellent at explaining pricing, payments, and what what exactly the numbers were. I never felt pressured. While Mike worked on the numbers, Sheldon explained the car and I had lots of questions. They were both quite knowledgeable of their product. Financing was very quick and I don't have perfect credit but still got got a quite doable deal. The service doesn't stop once you sign the dotted line. I have since had a lot of questions and Mike has always been available to answer any questions and is always a joy to talk to. Sheldon took the time to explain all the manuals in easy to understand terms. I met Sonny just standing outside. He was open, friendly, and very helpful while we discussed some extras I wanted to get installed. I have purchased a lot of vehicles in my life and this was by far the easiest, smoothest and most enjoyable! .
Jun 24, 2020
2020 Hyundai Elantra
I was recommended by my mom to South Point Hyundai. The service was excellent and the process of getting my new car was efficient. I went from a 2005 ford focus ZXW to a 2020 Hyundai Elantra. I appreciate Timmy Wiles, Zocimo Z Ugarte, and Sonny Naser for the excellent customer service that I have received today.
Jun 04, 2020
I was interested in a previously owned Hyundai Sonata...
I was interested in a previously owned Hyundai Sonata that I saw on South Point Hyundai's website. Sonny and Carlos made it easy!!Carlos made sure I learned how to use each feature on my new car before driving off the lot!
Jeff Allen
Pre-Owned Sales Director
Jul 01, 2020
Lease quote was too high
I was interested in getting a lease for a G70. I spent the prior month studying how to calculate lease payments and even built my own spreadsheet to help do the math quickly (i.e. in a dealership). I verified my spreadsheet by using actual lease deals in Texas found on the internet. I did all this research because I know dealers will take advantage of the complicated lease payment math to benefit themselves. Sure enough...the lease payment they offered to me was extremely high for the price of the car they were quoting me. Fortunately, I didn't fall for their trap and I walked away from the deal. BTW...This happened at each of the three dealers I tried to get a lease payment quote from so make sure you do your homework before negotiating any lease with any dealer.
Apr 22, 2020
South Pointe Hyundai is quick to respond and takes care...
South Pointe Hyundai is quick to respond and takes care of their customer to give individual attention. We are repeat customers and will continue buying cars from the Pre-Own Sales department. Carlos Aguilar had all our paperwork ready and the car detailed when we arrived. He is professional, courteous and caring. Jeff Allen gave us a great price while Miles in finance processed us quickly and efficiently.
Apr 01, 2020
South Point Hyundai is our new, favorite and only...
South Point Hyundai is our new, favorite and only dealership that my family will ever purchase a vehicle from. Carlos, Jeff and Riley went above and beyond their sales and customer service skills to help me and my Spouse get the best deal ever, not to mention their full transparency when it came time to show us the numbers. I recommend this dealership to my family and friends
Feb 22, 2020
Jeff Allen the sales manager instantly set my appointment...
Jeff Allen the sales manager instantly set my appointment with service up with no questions asked. When I arrived, Carlos made me comfortable and gave me updates throughout the duration of my stay. Daniel, the mechanic, repaired my vehicle with speed and efficiency. I will always purchase my vehicles from South Point Hyundai.
Dec 10, 2019
My experience buying my Hyundai Santa Fe was the best...
My experience buying my Hyundai Santa Fe was the best from any dealership I have ever been to visit. I did not have to settle for things not wanted. Sam was excellent and very patient with me and my mini daschund. And Jerrod came to let me know everything would be ok but takes time. Service manager that say was also not trying to push me into getting a vehicle I would be unhappy with having. The financial guy was equally as helpful and put me at ease Even the lady who took my money was terrific in taking care of me. Everyone made feel like I was home as did the car.just give everyone a 20 for that day.
Mike Ortiz
New Car Sales Manager
Oct 05, 2020
Worked with Mike at South Point Hyundai to lease a...
Worked with Mike at South Point Hyundai to lease a Hyundai Palisade for our growing family. He found me the exact car, down to the interior color, that I wanted, and even dropped it off at our house! Car shopping at nine months pregnant during a pandemic is not fun, but Mike made it so easy. Wouldn’t hesitate to lease from him again.
Sep 30, 2020
Great dealership. Mike Ortiz was great, helped me find...
Great dealership. Mike Ortiz was great, helped me find exactly what I was looking for for exactly the price I was looking for. Definitely ask for him if you’re going to South Point. If it were just for him I’d give 5 stars easily, however the finance department worker Riley Stevens made my experience just as bad as Michael made it great. Was rude and condescending toward me and my wife the most of the time we had to deal with him.
Aug 10, 2020
Mike Ortiz and Jared went above and beyond. They were...
Mike Ortiz and Jared went above and beyond. They were great! And made the experience so easy. Riley in finance was great also. Highly recommend!
Jun 30, 2020
Great fast service
Got a very good experience buying the new car. Carter and Mike provided me through the process so I got nice deal and the nice car!
Jun 30, 2020
Mike was outstanding to work with. He was open and honest...
Mike was outstanding to work with. He was open and honest and strived towards giving us the most comfortable car buying experience possible. My wife and I love our new Tucson no thanks to Mike great customer service! He knew everything about the vehicle and advertised it’s great qualities
Patricia Malmgren
Service Consultant
Nov 22, 2020
Patricia is the best. Always kept me informed and...
Patricia is the best. Always kept me informed and explained everything that was being done. Hyundai also has a great warranty and most of the work was covered.
Nov 17, 2020
Great service and can not thank South Point Hyundai...
Great service and can not thank South Point Hyundai enough for all they do. I highly recommend them as this is my third vehicle from them.
Nov 14, 2020
With COVID19 controlling most of the businesses here in...
With COVID19 controlling most of the businesses here in Austin, it is not unusual to see companies running short handed, I normally see 6 to 10 service agents checking in customers in the early shift (07:00-09:00). Thursday it was only Patricia and yet she managed to handle everyone with a positive and professional manner. I waited as my Tucson had it's 9,000 mile service and Texas inspection and it took less than an hour. Thank you Patricia.
Nov 05, 2020
Patricia was excellent during my recent service. She was...
Patricia was excellent during my recent service. She was full of energy and brought a positive atmosphere to the service area making sure everyone was taken care of! I used the txt service to confirm addition parts needed during my service and it was seamless.
Oct 26, 2020
Service was great and the service was completed in a...
Service was great and the service was completed in a timely manner. My service rep, Patricia Malmgren was very knowledgeable and helpful with my Maintenance service .
Art Liscano
Sales Consultant
Oct 31, 2020
I was very blessed to have such a wonderful salesman....
I was very blessed to have such a wonderful salesman. Arturo took care of me and actually treated me as a person and not just as a sale. I finally found the right person. He’s the best and I’m glad I came here.
Oct 19, 2020
Art was great and made it easy to purchase a new car for...
Art was great and made it easy to purchase a new car for our 16 year-old son. He was helpful and made the process super easy.
Oct 15, 2020
Had a super positive experience with this dealership....
Had a super positive experience with this dealership. They were responsive and helpful. Left feeling confident. Art was eager to help us both and was super kind in the process.
Oct 02, 2020
Dealer Art from south point Hyundai really helped me find...
Dealer Art from south point Hyundai really helped me find the car I wanted for the cheapest price I can find it, not even car max could help me.
Aug 30, 2020
Easy process, no pressure, great car! Art was awesome to...
Easy process, no pressure, great car! Art was awesome to work with. The whole transaction was easy going. Definitely recommend South Point Hyundai for a new or used vehicle.
Eric Whitley
Sales Consultant
Oct 01, 2020
Eric made my purchase a great experience. His product...
Eric made my purchase a great experience. His product knowledge and friendly personality put me at ease and the whole process was enjoyable and easy.
Aug 01, 2020
Eric did an amazing job at explaining what all features...
Eric did an amazing job at explaining what all features the vehicle had and helping with comparing vehicles. If I need another vehicle in the future I’ll definitely be returning to buy from him.
Dec 15, 2017
Excellent Service
From internet sales staff to sales staff to financing staff everyone was excellent. They worked out a fair deal for me even thou i had negative equity on my trade-in. Only comment would be that the process took over 3 hours.
Dec 14, 2017
Steve H
My wife and I experienced excellent customer service. Our sales person demonstrated a no pressure approach that focused on our needs and helped us to have a very positive buying experience. I will definitely return to South Point Hyundai and will recommend the dealership to others.
Dec 09, 2017
Great Experience
I had a wonderful experience leasing my car from Eric. He made the process very easy. I felt like he was a great consultant and wanted to get me in the right car for me. I left feeling great and happy with the lease agreement I had made.
Riley Stevens
Finance Manager
Nov 14, 2020
Shawn was the best salesman. I wasn’t sure if I wanted to...
Shawn was the best salesman. I wasn’t sure if I wanted to buy a car right now. I was just looking because of the great rebates. I ended up buying a car with less payments than the car that I traded in. On another note, we have been coming to this dealership for the past ten years. If you want a great person to show you your next car, Shawn is the person to see.
Oct 15, 2020
Had a super positive experience with this dealership....
Had a super positive experience with this dealership. They were responsive and helpful. Left feeling confident. Art was eager to help us both and was super kind in the process.
Sep 30, 2020
Great dealership. Mike Ortiz was great, helped me find...
Great dealership. Mike Ortiz was great, helped me find exactly what I was looking for for exactly the price I was looking for. Definitely ask for him if you’re going to South Point. If it were just for him I’d give 5 stars easily, however the finance department worker Riley Stevens made my experience just as bad as Michael made it great. Was rude and condescending toward me and my wife the most of the time we had to deal with him.
Aug 29, 2020
I worked with Shawn and he made the entire process very...
I worked with Shawn and he made the entire process very easy. He explained details well, didn’t push me to make a decision, and had a great overall demeanor. I would definitely recommend him and the staff at South Point. I was initially interested in a Kona. I had looked at one other dealership and South Point came in $2,000 less for the same make and model. Very reasonable.
Aug 10, 2020
Mike Ortiz and Jared went above and beyond. They were...
Mike Ortiz and Jared went above and beyond. They were great! And made the experience so easy. Riley in finance was great also. Highly recommend!
Sheldon Boyce
Sales Consultant
Nov 03, 2020
Sheldon was very Professional and he did a great job....
Sheldon was very Professional and he did a great job. He was attentive and courteous. I would recommended him to anyone. His knowledge was good
Sep 12, 2020
Every person I talk to will know that my experience at...
Every person I talk to will know that my experience at South point Hyundai was amazing because of my salesman Sheldon Boyce. I had gone to downtown Austin to buy a Ford Edge at the Ford dealership next-door. They lied on their website and they were shady, so I left. As I was driving away I saw the Honda dealership and decided to stop in. I was greeted by Sheldon and treated so well. I told him what I wanted. He was honest and told me he didn’t know if he could do it but that he was going to try his hardest. Well guess what? I got the car I wanted. He went to bat for me and I am so grateful. If you need a car, go see Sheldon.
Aug 30, 2020
Easy process, no pressure, great car! Art was awesome to...
Easy process, no pressure, great car! Art was awesome to work with. The whole transaction was easy going. Definitely recommend South Point Hyundai for a new or used vehicle.
Aug 25, 2020
I bought two cars here. One car has something wrong with...
I bought two cars here. One car has something wrong with the paint, there are discolored spots and the paint is so thin/soft that you can scratch it off with a fingernail... The service team said this was "road debris", that I should wax my car and that there's nothing wrong with it. I will not return to this dealership for service or sales after this experience. Sheldon is the only person at this dealership that I am willing to do business with again, it is quite unfortunate that he works here.
Aug 20, 2020
I can't even tell you how amazing my experience with...
I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.
Eddie Gomez
Invenotry Manager
Aug 20, 2020
I can't even tell you how amazing my experience with...
I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Oct 30, 2019
Bethany is amazing! She was very responsive, had the car...
Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!
Jan 16, 2018
Very impressed
I just want to say that Bryan Escobar and the sales team there worked with me. Bryan took the time to look for the car that I wanted and made the whole experience hassle free I am very pleased with everything. I would definitely recommend this place to everyone.
Dec 14, 2017
Great job fellas!
I felt very comfortable workng w/ these guys & I will definitely recommend SPH in the future. I even introduced them to my mom the next day when we came in to finish the paperwork & everyone was friendly w/ her also!
Gilbert Cisneros
Service Consultant
Nov 05, 2020
I dropped off a car for a recall repair. I dropped it of...
I dropped off a car for a recall repair. I dropped it of on a Thursday night. I made an appointment for 7 am Friday. I called 3 times about status of car and no call back. They then called me back the next morning. I also had 2 calls into the service manager and no call back. I followed up with an email last Wednesday. The ops manager called back. I was promised an answer on Friday but still no answer.
Oct 01, 2020
The service manager, Gilbert, did an excellent job...
The service manager, Gilbert, did an excellent job working with me. It took a little long to get my vehicle back, but they were very backed up, so understandable. However, because of Gilbert's professionalism and kindness, I will use them again.
Aug 12, 2020
Was a nightmare never called when he said he told me 1...
Was a nightmare never called when he said he told me 1 day instead 3 days Finally has to call service director and go up there to talk to Gilbert
Aug 06, 2020
Thank you Mr Gilbert for your continued excellent...
Thank you Mr Gilbert for your continued excellent customer service and for taking care of my car so I can get back on the road.
Jul 27, 2020
Even with all that was going on, Gilbert and the team...
Even with all that was going on, Gilbert and the team took great care of me and made sure everything got handled efficiently. Thank you!
Jared Castille
New Car Sales Manager
Nov 18, 2017
Tucson purchase 2017
Spending time with Eric was a real pleasure. He did an outstanding job on helping put our car deal together. Everytime we needed him he was available. His professonalism should be an example to all salesmen. What a great asset to the Southpoint Hyundai Dealership. We will definitely refer him as many car buyers as we can! Joe B.
Nov 15, 2017
Southpoint Hyundai Rules!
Cannot give a more glowing recommendation. Have already strongly encouraged friends and family to visit Oscar at Southpoint. Best experience ever. Thanks Southpoint Hyundai!!! Will be seeing you when I visit the service department for my first oil change at three thousand miles. I’ll roll in with my roof open!
Nov 13, 2017
Good things happen at SouthPoint
I am very happy with the friendly, professional sales staff I experienced at SouthPoint. Excellent staff, Explained everything in easy to understand terms. Went the extra mile to make sure I was happy and properly informed. I will gladly tell my friends and coworkers about my experience. Glad I drove south to see these folks.
Nov 10, 2017
I love south point Hyundai
Tom (sales) was great. He walked me through every step of the car buying process. I am only 20 and have never done it before he made it very easy, I didn’t feel pressured at all during my time at south point. Both him and Jared (manager) worked together to get me the car I love at a price I could afford! I left the next day with a brand new car! I’m so happy I went to south point Hyundai both my family and I were extremely impressed!
Oct 06, 2017
Great store
Great coustimer service. Worked well with me and the position I was in to get me in the vehicle that I needed. Will definitely continue servicing here at South Point.
Sam Sakbani
Sales Consultant
Aug 24, 2020
It was a pleasure working with Sam, Shawn and the team...
It was a pleasure working with Sam, Shawn and the team and South Point Hyundai when purchasing my car. The process was efficient, and I was very pleased with the pricing and openness I experienced there. Shawn was extremely knowledgeable about the workings of my news Tucson which was very helpful. If you’re looking for a Hyundai, this is the place to purchase/lease it!
May 30, 2020
Sam S. makes the process easy. I have never dealt with...
Sam S. makes the process easy. I have never dealt with sales person that knows more about cars—not just Hyundai but other brands as well. Highly recommend.
Mar 23, 2020
They did a great job. Thanks to everyone that helped in...
They did a great job. Thanks to everyone that helped in the purchase and the service on the car when I got my oil changed
Dec 10, 2019
My experience buying my Hyundai Santa Fe was the best...
My experience buying my Hyundai Santa Fe was the best from any dealership I have ever been to visit. I did not have to settle for things not wanted. Sam was excellent and very patient with me and my mini daschund. And Jerrod came to let me know everything would be ok but takes time. Service manager that say was also not trying to push me into getting a vehicle I would be unhappy with having. The financial guy was equally as helpful and put me at ease Even the lady who took my money was terrific in taking care of me. Everyone made feel like I was home as did the car.just give everyone a 20 for that day.
Dec 09, 2017
2nd car
Im getting my 2nd car from sam , this guy is realy easey to work with and sonny is always very welcoming and friendly defenenty recomend this place
Gopal Patel
Sales Consultant
Aug 11, 2020
Gopal is a great salesman
If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sure you are satisfied with your purchase and it shows. I didn't end up buying a used car, I got a new one but Gopal even helped me through that process as well. Great dealership and great salesman!
Aug 23, 2017
Very good experience
Like I mentioned in my last "additional comments", Gopal was very professional and friendly. He has no rush in closing the deal, talking about the car, or taking time during the test drive. I really appreciate that... it helped us feel comfortable and not rushed. He was friendly and personable, honest and helpful. Would definitely recommend him as a sales staff. Same goes for Matthew, who helped us during the post-purchase experience.
Dec 29, 2016
2016 New Car Purchase
Great place to purchase a car & friendly staff. I would buy another vehicle here again. One thing that was forgotten was the paper plates but Kevin came by & delivered them personally.
Jul 27, 2016
Dealership and service review.
I'm so grateful to the all the folks I met. Everyone was knowledgable and friendly. Thank you! Thank you! And thank you again! Also Thumbs up to Gilbert and Meagan in the service department!
Jul 01, 2016
Great
Been with hyundai with 2 years and would continue business with them. The staff is always friendly and great. Gopal took care off all of our needs and wants of what we were looking for.
Carter Palmer
Sales Consultant
Oct 25, 2020
I walked around the lot of the dealership looking at...
I walked around the lot of the dealership looking at Palisades. No salesman around, so I went inside and Carter helped me. I had some questions and wanted a demonstration of the sunroofs.. I was satisfied with his answer and found him easy to communicate with. Next will come the negotiation on the auto with sales manager ect. Will see how all that goes and what works out.
Oct 13, 2020
Tim Palmer made our car buying experience seamless. That...
Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience
Jun 30, 2020
Great fast service
Got a very good experience buying the new car. Carter and Mike provided me through the process so I got nice deal and the nice car!
Jun 08, 2020
Buying wasn't bad, bu that was it
I bought a used 2017 Genesis G90 in mid-January. The buying process was pretty good. However, the window washer system started not working about 2 weeks after I bought it. It would not dispense window washer fluid. I did not try to fix it myself. I tried to get a hold of the guy who sold the car to me, Carter, three times to see if I could get the issue looked at but never heard back. The third time I tried to get in contact with him was when I picked up my plates. I brought up the issue and he said he would help schedule an appointment for service. While Carter was wonderful to work with in terms of buying the car, there was no follow up or follow through in regards to my concern. After not hearing from Carter, I looked online to find a number for the service department. The first time I called was during business hours but no one answered or followed up when I left the voicemail requesting a call back. I finally was able to get the service scheduled the second time I called after months of dealing with this issue. I scheduled the service with them thinking it should be a easy fix. Nope. Even though I scheduled a service (on a Friday) they couldn't even look at the car until 3 days later (Monday). As the Genesis is supposed to bve their luxury brand, I was hoping to receive luxury brand level customer service such as receiving a loaner car of the same par as the Genesis. The only loaner car they could give me was a Hynudai. When you go to a luxury brand dealership they give you a luxury brand loaner. Today when I spoke with Patricia about the status of my car, they said that the washer fluid was clogged and that it was my fault and not covered by the warranty even though they're are the ones who put the fluid in there to begin with and sold it to me in that condition. I completely understand why something like this would not normally be covered under warranty however, when I brought up the fact that I had done nothing to the window washer fluid since buying it, Patricia's tone quickly changed to one of annoyance and she cut me off saying she would get with her warranty advisor and get back to me. It is extremely frustrating to have to chase down a business to get the car you just bought to be looked at and then dismissed that the issues are your fault. I hope their are records of how many times I have tried to reach out and small issue addressed. While the car itself is wonderful, their customer service isn't on par with what you'd expect from a luxury brand nor is it what you should receive if you were buying a non-luxury vehicle. They also reinforce the stereotype that dealerships are terrible to work with for getting your car serviced. If you are looking for luxury, look somewhere else.
Mar 23, 2020
They did a great job. Thanks to everyone that helped in...
They did a great job. Thanks to everyone that helped in the purchase and the service on the car when I got my oil changed
Tim Palmer
Sales Consultant
Oct 13, 2020
Tim Palmer made our car buying experience seamless. That...
Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience
Jul 01, 2020
Initially it was difficult to determine how to get a...
Initially it was difficult to determine how to get a Genesis service scheduled on line. You can’t, Have to go in on initial service to be assigned a service writer. Gilbert Was assigned and did a good job.
Apr 12, 2020
I was taken care above and beyond expectations. Gilbert...
I was taken care above and beyond expectations. Gilbert did an awesome job providing me the process and walkthrough my vehicle when my vehicle was returned to me.
Jan 28, 2020
I had a great experience buying our car for our daughters...
I had a great experience buying our car for our daughters graduation gift. She loves her new car! Tim Palmer was a great salesman. Thank you, Andy Cerda
Dec 17, 2019
Carter was very helpful and knowledgeable about their...
Carter was very helpful and knowledgeable about their product. He explained everything to me and made it very easy to buy a car. Highly recommended.
Timmy Wiles
Sales Consultant
Sep 05, 2020
Fantastic! Such a friendly dealership. I loved the old...
Fantastic! Such a friendly dealership. I loved the old school paperwork & old school hospitality. Not like those shiny sleek sleazy corporate dealers. Glad I came here!
Aug 20, 2020
I can't even tell you how amazing my experience with...
I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.
Jun 24, 2020
2020 Hyundai Elantra
I was recommended by my mom to South Point Hyundai. The service was excellent and the process of getting my new car was efficient. I went from a 2005 ford focus ZXW to a 2020 Hyundai Elantra. I appreciate Timmy Wiles, Zocimo Z Ugarte, and Sonny Naser for the excellent customer service that I have received today.
May 29, 2020
Hyundai Salesman Goes the Extra Mile and Then Some!!!!
Buying a car is one of my least favorite things to do - right up there with dental work or dealing with lawyers. Most car dealerships are all about them! Sure they make it seem like they really care about you, the buyer, but their actions often show otherwise. My experience with South Point Hyundai was a rare exception! I attribute this both to the dealership and especially the salesperson I worked with - Timmy Wiles. So I was in the process of moving from San Diego to Austin. I needed a new SUV, and I wanted to take advantage of all these Covid deals. However, I didn't want to buy one from a dealer in San Diego and then have to drive it to Austin. So I needed to find a dealership in Austin who would work with me - remotely. This required a little creativity and a lot of willingness. I messaged a handful of dealerships in Austin one night, and to my surprise when I woke up the next day, I got a text from Timmy Wiles at South Point Hyundai (bright and early). Timmy was on point. He listened to my needs, hustled to find the Santa Fe we wanted, and then worked with us to make a great deal. He really went the extra mile to get us the incredible financing offer of no payments for 120 days, zero money down, and 0% interest. He got his finance team to overnight me all the paperwork, so I could work this deal remotely. Timmy even went the extra mile to refer me to local car insurance resources. I'm a tough and demanding buyer. I expect a lot for my business. South Point Hyundai and their super star, customer-conscious salesperson Timmy Wiles really earned my business and respect. One last thing I wanted to mention. We flew to Austin on a Sunday to start out new life. We had hoped to pick up our new Santa Fe upon arrival. However, the dealership was closed on Sundays. But our sales guy Timmy offered to pick us up at the airport in our new SUV. Who does something that kind these days? I can't say enough about the dealership and Timmy Wiles. If you're in the market for a new or used vehicle, give some strong consideration to South Point Hyundai, and ask for Timmy Wiles as your salesperson. In my experience, you can't go wrong!
May 28, 2020
2020 Hyundai Sonata
I received an email on May 19th from South Point Hyundai that I was in an excellent position to upgrade my 2018 Sonata, so I called Tim Wiles the same day at 11:19am and I explained to Tim about the email that I've received and he ask when can I come out to have my car appraised and I said I will be out there by 4:45pm. I would like to thank each and one of you from the bottom of my heart for making it possible for me to drive the car that I dream of having off of the lot on May 19th.
James Fisher
Finance Manager
Oct 31, 2020
I was very blessed to have such a wonderful salesman....
I was very blessed to have such a wonderful salesman. Arturo took care of me and actually treated me as a person and not just as a sale. I finally found the right person. He’s the best and I’m glad I came here.
Oct 22, 2020
Great service and good listener to what our needs were. I...
Great service and good listener to what our needs were. I look forward to my new car, I am a return customer with another great experience. Thank you
Sep 30, 2020
Best car buying experience ever!! Shawn made sure the...
Best car buying experience ever!! Shawn made sure the purchase was "smooth sailing" and a pleasure to buy a car. Great work from all employees.
Randy Gutierrez
Sales Consultant
Sep 05, 2020
Fantastic! Such a friendly dealership. I loved the old...
Fantastic! Such a friendly dealership. I loved the old school paperwork & old school hospitality. Not like those shiny sleek sleazy corporate dealers. Glad I came here!
Jul 26, 2020
DISHONEST!
This is my first Hyundai purchase. The salesman on the floor was a nice enough guy, however, I was not made clear on our price agreement before heading to finance. Our verbal agreement before heading to finance was $16800 for the car and $1800 for my trade in. The net amount after fees was supposed to be $16,661.16. This was then handwritten on a piece of paper, with a line drawn with an "X" to sign off on. Then before we started to the finance department, I was told there were some other small fees that he forgot but they would not amount to more than $100 difference. I did not get a revised quote from the sales department. I was expecting to go over that in the finance department for clarification. I waited for over an hour to speak with anyone in finance. The finance manager, Sheldon Hoffman started by telling me the cost of the vehicle was going to be $16,751.00. I told him that was more than I was expecting and didnt understand the math. Sheldon called the Sales department and asked my salesman to come down for clarification. Even Sheldon was confused about what the correct price was. However, I found the paperwork in Sheldon's stack that had the $16,661.00 amount and I assumed the $16,751.00 included the $100 difference that was mentioned earlier. The issue is that I understood the price of $16,751.00 to be the price of the vehicle BEFORE my trade in. When Sheldon made the call to the Sales Department, he DID NOT tell me the price of the car was actually $17,200. I heard him asking, "well, which is it? Which price is it?" He just showed me the bottom line on the invoice for the net amount. Never, ever, ever, was the full price of the car disclosed to me verbally or explained. He should have shown me the correct price and how the calculation had changed. In the midst of signing multiple forms, I was also absolutely hammered with the warranty sales pitch. It was very distracting and made me uncomfortable. Moreover, the entire process took almost 8 hours. I was desperate to get out of there. The next morning, I reviewed the paperwork and saw the price I was actually charged was $539.00 more that the what I agreed to with the salesperson. After the grueling finance session, I went to take the car home, only to find it was still dirty, both inside and out. They took it back to the detail department. The interior cleaning was still not acceptable. The exterior was not done at all because it was raining. I was told I could come back to get that done. I will have to do my own cleaning now as well. I am very uncomfortable with this dealership handling maintenance and repairs in the future. I simply DO NOT TRUST THEM
Jun 13, 2020
Amazing service!! Came in not sure if we wanted to buy...
Amazing service!! Came in not sure if we wanted to buy today but Randy ended up finding us the perfect fit for our family. Superior!
Jim Hayth
General Manager
Aug 06, 2020
Ask for Shawn! Very attentive to my want, needs and...
Ask for Shawn! Very attentive to my want, needs and desire with this purchase. He worked hard to close this deal and get me the rate I needed. He showered us with great southern hospitality. Took the time to make sure I was knowledgeable about my new car & it’s features. He never pressured me throughout the process. Amazing service! You will not be disappointed. Definitely 5 stars. I’d give you ten if it were an option! Thank you Shawn!!!
May 02, 2020
Art was very helpful knowledgeable about his cars. Made....
Art was very helpful knowledgeable about his cars. Made. It very easy to purchase without our ant hassle. Miles in finance and Jim H. Also made this possible
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Corey Witherow
Service Foreman
Sep 15, 2020
Highly advise taking your car here! Service was quick and...
Highly advise taking your car here! Service was quick and easy, and they supported me throughout the process. No complaints whatsoever, and will definitely be coming back
Jul 02, 2020
Corey is excellent at customer service, exemplifies...
Corey is excellent at customer service, exemplifies thorough communication, and most importantly, is reliable at fixing issues! Thank you for fixing the Apple CarPlay in my Hyundai Santa Fe!!
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Anthony Blount
Sales Consultant
Jul 24, 2020
Great Service, Great Price, Great Financing
South Point Hyundai is where my family and I have been buying all of our cars (used and new) for several years. They are very competent, professional, prompt and courteous. Even more importantly, they get you the best deal but make sure you try all options...sometimes you may need advice and they give honest feedback and advice, based on your needs. I highly recommend this dealership.
Jul 07, 2020
The salesman was easy-going, patient with whatever...
The salesman was easy-going, patient with whatever questions I had, and not pushy. I decided to get car at this dealership because of that.
Steve Borke
Vehicle Exchange Manager
Oct 13, 2020
Tim Palmer made our car buying experience seamless. That...
Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience
Bethany Cullen
BDC
Oct 30, 2019
Bethany is amazing! She was very responsive, had the car...
Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!
Tyler Odom
Pre-Owned Sales Manager
Nov 23, 2019
Great experience all the way! Tyler was great,...
Great experience all the way! Tyler was great, Management- Jeff & Miles were great & very helpful! I would recommend South Point Hyundai to anyone i know. Thanks
Robert Parden
Sales Consultant
Oct 26, 2019
Great Service
Southpoint Hyundai in Austin was an awesome dealer that made the buying experience comfortable and enjoyable. I would recommend this dealer to friends and family.
JP Sierra
Parts Director
Apr 14, 2020
Large service department. Friendly staff. They can be a...
Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.
Malissa Vela
Service Advisor
Sep 11, 2020
The service department made sure to tend to my needs and...
The service department made sure to tend to my needs and went the extra mile to make sure I understood the process on my warranty.
Gerald Watson
Fixed Operations Director
Aug 14, 2020
My experience was not so pleasant. I had a scheduled...
My experience was not so pleasant. I had a scheduled appointment for a recall service but I had to wait for about 20 minutes for someone to assist me. When I came back to pick up my vehicle they were much more helpful and friendlier but my car was unlocked and had been ransacked. I spoke with the manager but he blamed it on homeless people. I didn't make a big scene about it because I noticed a big sign that says we are not responsible for your personal items but at the same time if I'm trusting you with my property you and your employees should be held responsible. Needless to say I won't be using South Hyundai anymore because they hire thieves and cover and make excuses for them.
Derrick Far
Sales Consultant
Sheldon Hoffman
Finance Manager
