Meet Our Staff

Sales

Shawn Hamze

Shawn Hamze

Senior Sales Professional
246 Reviews
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Therion

Therion "Bubba" Mitchell

Senior Sales Professional
136 Reviews
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Art Liscano

Art Liscano

Sales Consultant
64 Reviews
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Carlos Aguilar

Carlos Aguilar

Sales Consultant
36 Reviews
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Derrick Far

Derrick Far

Sales Consultant
31 Reviews
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Sheldon Boyce

Sheldon Boyce

Sales Consultant
25 Reviews
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Eric Whitley

Eric Whitley

Sales Consultant
24 Reviews
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Sam Sakbani

Sam Sakbani

Sales Consultant
18 Reviews
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Anthony Blount

Anthony Blount

Sales Consultant
14 Reviews
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timothy palmer

timothy palmer

Sales Consultant
12 Reviews
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Valentina Felska

Valentina Felska

Sales Consultant
9 Reviews
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Gopal Patel

Gopal Patel

Sales Consultant
9 Reviews
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Shadan Ebadeh Ahvazi

Shadan Ebadeh Ahvazi

Sales Consultant
4 Reviews
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Randy Quintana

Randy Quintana

Sales Consultant
3 Reviews
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Dustin Compton

Dustin Compton

Sales Consultant
2 Reviews
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Philip James

Philip James

Sales Consultant
2 Reviews
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Marcel Price

Marcel Price

Sales Consultant
1 Review
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Charay Ridlon

Charay Ridlon

Sales Consultant
1 Review
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Samuel Fontaney

Samuel Fontaney

Salesperson
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Finance

Carter Palmer

Carter Palmer

Finance Manager
52 Reviews
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Sheldon Hoffman

Sheldon Hoffman

Finance Director
31 Reviews
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James Fisher

James Fisher

Finance Manager
29 Reviews
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Gabriel Frunza

Gabriel Frunza

Finance Manager
20 Reviews
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Management

Sonny Naser

Sonny Naser

General Sales Manager
43 Reviews
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Mike Ortiz

Mike Ortiz

New Car Sales Manager
33 Reviews
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Jeff Allen

Jeff Allen

Pre-Owned Sales Director
32 Reviews
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Jared Castille

Jared Castille

New Car Sales Manager
26 Reviews
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Eddie Gomez

Eddie Gomez

Invenotry Manager
16 Reviews
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Steve Borke

Steve Borke

Vehicle Exchange Manager
8 Reviews
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Jim Hayth

Jim Hayth

General Manager
6 Reviews
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JP Sierra

JP Sierra

Parts Director
2 Reviews
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Service

Alex Zamora

Alex Zamora

Service Advisor
10 Reviews
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Alexa Gonzalez

Alexa Gonzalez

Customer Experience Manager
9 Reviews
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Pedro Herrera

Pedro Herrera

Service Advisor
6 Reviews
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Carolyn Smith

Carolyn Smith

Genesis Concierge
6 Reviews
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Tom Williamson

Tom Williamson

Genesis Delivery Driver
5 Reviews
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Victor Cabrera

Victor Cabrera

Service Manager
3 Reviews
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Ali Mazloum

Ali Mazloum

Genesis Advocate
3 Reviews
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Griffin Perry

Griffin Perry

Service Advsior
3 Reviews
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Andrew Delgado

Andrew Delgado

Quick Lube Supervisor
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Shawn Hamze

Shawn Hamze

Senior Sales Professional
Contact Me
Dealership Experience 25 years
Industry Experience 25 years
Recent Reviews

Nov 30, 2022

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We recently moved from CA to Austin, Texas and were

We recently moved from CA to Austin, Texas and were looking to purchase a new car. Our search led us to South Point. We checked the reviews and we went to South Point to meet with Shawn. We are impressed with his professionalism and the level of his knowledge. We ended buying a new Santa Fe, and we even scheduled a first visit in the future for an oil change. We are happy with our new car and to have met and dealt with Shawn.

Nov 30, 2022

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Had great experience working with Shawn.

Had great experience working with Shawn. I got in touch with him about a palisade on the lot which is very rare. The pricing was transparent, and the whole transaction was very smooth

Nov 23, 2022

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Great dealership, very helpful and great hospitality.

Great dealership, very helpful and great hospitality. They’ve put me in a brand new 2023 and I love it!

Nov 21, 2022

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Shawn has always helped my family and I for many years,

Shawn has always helped my family and I for many years, he's an awesome sales person and friend. Thank you Shawn for all your hard work throughout the years!

Nov 03, 2022

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This is a review of the service department only!

This is a review of the service department only! I purchased a brand new 2023 Tucson SE in 10/20/2022. The sales experience was excellent! There is small issue with one of the features that was and is not working properly. Basically the setting for the horn to indicate when the lock button is activated does not work even though it is enabled. I met the salesman at the service department to see if it was a quick fix with their scan tool and it could not be done and service said I need to bring it back for an appointment. I called back to service to schedule and they told me that they could not look at until some time in Jan 2023! Then they said I have to drop it off 8 days before the day they will look at it and if I didn’t they will not look on the day that is scheduled! Since this repair doesn’t qualify as something that a loaner can be given to during the service I would not be able get on even if they had any to give. What?!? I know this is a small issue, however I spent hard earned money 2 weeks ago for a vehicle that should be 100%! Since it’s not there should be some priority given as a new customer. Totally ridiculous! I called another dealer and their service department had never heard of this type of nonsense. I scheduled with them for the 23rd of Nov and it doesn’t have to sit for 8 days before it can be looked at!

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Therion

Therion "Bubba" Mitchell

Senior Sales Professional
Recent Reviews

Nov 28, 2022

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Bubba has been amazing!

Bubba has been amazing! We have come to purchase 4 times here and every time He meets Us with quality service. We call ahead of time tell him what we want and he is always ready to show us what he has and thoroughly explains everything. We will continue to come back to get our new vehicles here and request Bubba specifically.

Oct 28, 2022

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Great Customer Service.

Great Customer Service. Really knew what he was talking about. Explained things in good detail.

Sep 22, 2022

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I had a lovely experience with my purchase of Sonata from

I had a lovely experience with my purchase of Sonata from South point Hyundai. Worked with Bubba and Sunny (they're the best) and got in and out pretty quickly. BTW they didn't charge any premium over MSRP like most other crooks are doing. Pleased with my purchase. Ask for Bubba if you're going to South point; he'll go above and beyond.

Apr 09, 2022

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What a wonderful experience at south pointe Hyundai!

What a wonderful experience at south pointe Hyundai! Dustin is an absolute gem. Definitely made my car experience easy and fast. In love with my new Honda Civic! Super cute and dependable. Thanks South Point Hyundai. I will be doing business with you all again

Jan 22, 2022

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Awesome deal and really thankful for the car and the...

Awesome deal and really thankful for the car and the chance to get this for the family

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Art Liscano

Art Liscano

Sales Consultant
Recent Reviews

Nov 15, 2022

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South Point Hyundai was very helpful with my daughter and

South Point Hyundai was very helpful with my daughter and I buying a car. Art made it a very easy experience and their team shopped for the best rate we could get. No pressure at all! Really like this dealership and everyone we dealt with.

Nov 09, 2022

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South Point Hyundai was great!

South Point Hyundai was great! Art was easy to work with and no pressure! I love my new car, Thank you!

Nov 08, 2022

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Great customer service and very helpful information when

Great customer service and very helpful information when purchasing a vehicle, no pressure or haggling, we have 2 vehicles that we purchased within 2 years,great place for anyone looking for a vehicle

Nov 08, 2022

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They were very respectful and reliable i had a great

They were very respectful and reliable i had a great experience at the dealership couldn't be more happy with my purchase.

Oct 27, 2022

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We've worked with art Liscano for a few years now and are

We've worked with art Liscano for a few years now and are happy with the process in our car-buying. We recommend this dealership highly.

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Carter Palmer

Carter Palmer

Finance Manager
Recent Reviews

Nov 29, 2022

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Tyler was a really nice salesman who didn't mind a long

Tyler was a really nice salesman who didn't mind a long test drive and didn't try to pressure me.

Nov 15, 2022

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South Point Hyundai was very helpful with my daughter and

South Point Hyundai was very helpful with my daughter and I buying a car. Art made it a very easy experience and their team shopped for the best rate we could get. No pressure at all! Really like this dealership and everyone we dealt with.

Oct 24, 2022

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Art Liscano was so very helpful, once again, in helping

Art Liscano was so very helpful, once again, in helping me purchase another Hyundai ! He is attentive, personable and listens well to my needs and requests! I love his sales approach. I will definitely seek him out when I need to purchase another car.

Sep 30, 2022

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Dustin, Art, and Carter did everything they could to help

Dustin, Art, and Carter did everything they could to help me get a nice vehicle. They worked hard to make sure I was comfortable in my decision. I am so happy with my new Jeep!!

Jul 24, 2022

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Had a great time doing business with Shadan!

Had a great time doing business with Shadan! Always quick with responses and doing everything he can to help. My wife & I are very thankful for the courtesy. Definitely coming back for another Hyundai vehicle for my daughter.

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Sonny Naser

Sonny Naser

General Sales Manager
Industry Experience 16 years 11 months
Recent Reviews

Nov 30, 2022

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I was so impressed with everyone at this dealership.

I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.

Sep 22, 2022

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I had a lovely experience with my purchase of Sonata from

I had a lovely experience with my purchase of Sonata from South point Hyundai. Worked with Bubba and Sunny (they're the best) and got in and out pretty quickly. BTW they didn't charge any premium over MSRP like most other crooks are doing. Pleased with my purchase. Ask for Bubba if you're going to South point; he'll go above and beyond.

May 21, 2022

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Sam E was wonderful to deal with when purchasing a new

Sam E was wonderful to deal with when purchasing a new Hyundai for our business. He was very professional and organized we well as personable. I would recommend him to anyone looking for a new Hyundai

May 19, 2022

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Sam E was a pleasure to work with.

Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.

Jan 26, 2022

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Amazing experience. 10/10. Five stars!! I had been to...

Amazing experience. 10/10. Five stars!! I had been to three other dealerships and then found South Point Hyundai through the AAA website. They had the exact car I was looking for. I called and spoke to Sonny Nasar. He explained everything to me, I went straight there and purchased my dream car! This is the first time I have bought a brand new car and was extremely intimidated by the whole experience. Shawn Hamze was a great help, very kind and has been great as far as following up with me and making sure I am truly satisfied as their customer. The finance person was Carter Palmer and he was amazing!! And I have to say, do not doubt this man based on his young age, he was incredible. He’s someone I would love to see where he is in five years, he’s really something else! The whole process was so quick, I got what I wanted and felt so respected and they even got me a better rate than my credit union offered me. Thank you so much Shawn, Carter, and Sonny. I will 100% recommend everyone I know in the Austin area (I live an hour away and it was well worth the drive) to go to South Point Hyundai when looking for their next car.

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Carlos Aguilar

Carlos Aguilar

Sales Consultant
Contact Me
Dealership Experience 14 years 5 months
Industry Experience 29 years 4 months
Hobbies: Spending time with family Favorite Team: Dallas Cowboys Carlos considers himself an honest person that is loyal and direct. He has been with us for many years and is one of our main used car salesmen!
Recent Reviews

Aug 11, 2022

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The sales staff that I worked with were very helpful and

The sales staff that I worked with were very helpful and very patient with me.

Jun 03, 2022

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Carlos is an absolute GEM!

Carlos is an absolute GEM! I had the pleasure of working with him yesterday. He was patient, kind, listened to me and my wants and I was in and out of there very quickly. I am so happy he was the one to greet me when I came in. This is my second car to buy from South Point and I will continue to do business with them as I have had nothing but phenomenal service. I can not say enough great things as well about Carter in financing he was proactive and smart, while also really showing that he is working for the Customer (me). The whole process was so smooth. Thank you South Point.

Apr 27, 2022

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They were all very helpful in finding a car for my needs

They were all very helpful in finding a car for my needs and were able to listen to what we needed!

Nov 01, 2021

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Excellent service thru Carlos, great customer service. I...

Excellent service thru Carlos, great customer service. I highly recommend him for any type of sales.

Oct 09, 2021

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Sam E and Carlos are the best. When I need a car I always...

Sam E and Carlos are the best. When I need a car I always go to them.

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Mike Ortiz

Mike Ortiz

New Car Sales Manager
Dealership Experience 10 years 11 months
Industry Experience 18 years 2 months
Life , dogs , Sharks , Baseball, golf , boxing , running , dogs, some cats, dogs again just because 👍🏽
Recent Reviews

Aug 16, 2022

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BUYER BEWARE!

BUYER BEWARE!!! Was told by manager, they would match a Carmax offer for my trade in. What they neglected to tell me was that we’re using my sales tax savings to match it. In other words, instead of showing $27,000 (Carmax offer) as a trade-in, they showed $25,100 as my trade and said the remaining part was made up with my sales tax savings. But wait, sales tax on $25,100 is $1,568.75 bringing their total to $26,668.75. Am I missing something? They weren’t even matching Carmax using my money. Carmax is only 2 blocks away and I was forced to sell it to them directly forfeiting the $1,687.50 in sales tax savings. Had they been honest about the situation, they would have told me 3 weeks prior to the arrival of the car when I asked if they would match offer. I had waited on car for over 2 months and had to pay a $5,000 deposit (because of the shortage of vehicles) to hold the car they already knew was being delivered to their dealership. Don’t know how you would feel but I was short $1,687.50 out of the deal when I could have spent the last 3 weeks waiting on new car at least trying to sell my old one for more rather than being forced to sell the car for less because my new car had arrived at their dealership and I now needed to complete sale. On top of that, I was treated like I was ignorant while the manager explained to me how he was sorry I misunderstood the offer. In my opinion, I was intentionally mislead so I would not have other options when my new car arrived either because they couldn’t match the offer or flat just were greedy. If you don’t think so and you think I misunderstood, this is the dealership for you! Just remember this, if I was not going to receive the sales tax savings, why would I need South Point to match the offer? Like I said, Carmax was 2 blocks away and they did exactly what they said they would with NO added hassles.

May 05, 2022

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Sam E did a fantastic job.

Sam E did a fantastic job. Very knowledgeable and straight forward with the sales process.

Oct 25, 2021

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Sam E was great to work with. I was looking for a...

Sam E was great to work with. I was looking for a specific vehicle and he had it on his lot; he sent pics and we planned a time that day. We discuss financing option via text as well. Upon arrival he sent me immediately out to test drive, and he got my car back for trade-in appraisal. Even though we had done alot up front, we still had a hard negotiation over #'s and he stuck with me and had a great attitude. It was a 4 hour process (arrival to departure)...it was a Saturday (super busy day for them). Sam got to know me personally and shared about himself, that's the name of the game in sales...he made sure I left with a hot coffee and bottled waters and even offered an early plate for dinner! FINANCE was my favorite, Sheldon was AWESOME to work with! I also got to know him personally, and we shared lots of laughs! This guy was PHENOMINAL! As for Management I worked with Mike Ortiz...no BS with this guy ;-).

Mar 23, 2021

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We drove 2 hours to go see 2 used cars next door at the...

We drove 2 hours to go see 2 used cars next door at the Audi dealership. I’d been working with a salesman there and he had them ready for me when we got there. As we finally pulled up, someone else was pulling up in my car that I was pretty sure I was going to get. They had just finished test driving it and bought it. We were just 10 minutes too late. I was pretty upset so we walked next door to the Hyundai dealership and were immediately greeted by friendly, personable people. I told them I was in the market for a Palisade and Jay came up and showed them to us. He was extremely knowledgeable about them and taught me everything I needed to know without wasting any of our time. He was honest, caring, smart and efficient. We were given a better deal on the Palisade, but less on my trade. I started feeling unsure about it and decided to go home and think about it, and then the sales managers Mike and Sonny came in and made sure we were happy by offering me what the other dealerships were for my trade, making them the best deal. Not only did I get the best deal, but I felt taken care of, I felt like I was valued by being there. I’ve been to a lot of dealerships searching for the right car and the right deal, but it’s about more than that. There are so many yucky salesmen out there that only care about making a sale and you know they are just saying what they need to say to try to make the sale, including lying to get it. I finally found a place where I didn’t get that yucky feeling from them. We have a Hyundai dealership 5 minutes down the road from where I live, and I’ve been there many times while shopping for my car. I can say with full confidence that this location is well worth the 2 hour drive, and then some, for the way they treat their customers. Thank you Jay, Mike, and Sonny, for making my dream car purchase finally come true!!!

Jan 01, 2021

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YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM...

YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM SONNY, MIKE AND GILBERT THE GO ABOVE AND BEYOND TEAM... PRAY HYUNDAI ALWAYS APPRECIATE EVERYTHING THEY DO FOR HYUNDAI

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Jeff Allen

Jeff Allen

Pre-Owned Sales Director
Dealership Experience 11 years 5 months
Industry Experience 14 years 2 months
Jeff has been in the automotive industry for over 3 years and loves what he does. He prides himself on providing high quality customer service, and loves the product that he is selling.
Recent Reviews

Nov 09, 2022

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South Point Hyundai was great!

South Point Hyundai was great! Art was easy to work with and no pressure! I love my new car, Thank you!

Nov 08, 2022

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They were very respectful and reliable i had a great

They were very respectful and reliable i had a great experience at the dealership couldn't be more happy with my purchase.

Sep 30, 2022

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Dustin, Art, and Carter did everything they could to help

Dustin, Art, and Carter did everything they could to help me get a nice vehicle. They worked hard to make sure I was comfortable in my decision. I am so happy with my new Jeep!!

Aug 01, 2022

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Nice, very good fast and efficient good selection with

Nice, very good fast and efficient good selection with many options to choose from. Success

Apr 27, 2022

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Pouya did a great job throughout the whole process.

Pouya did a great job throughout the whole process. He is friendly, professional and very pleasant to work with. He provided us with all the info we needed and was none pushy. My only complaint is about the 1 hour and 40 minutes wait time from the moment I walked in until I saw the finance person. This is considering that I had sent my application the day before. Gabriel in finance was very helpful and quick to get the financing done and get me out of there

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Derrick Far

Derrick Far

Sales Consultant
Contact Me
Dealership Experience 2 years 4 months
Industry Experience 7 years 2 months
Recent Reviews

Dec 01, 2022

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I had an amazing experience at south point Hyundai

I had an amazing experience at south point Hyundai Derrick helped us find our new car ! I highly recommend south point Hyundai

Nov 30, 2022

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We were so impressed with the way South Point conducts

We were so impressed with the way South Point conducts business! From the process of finding the right car to signing the paperwork, it was a smooth process! We loved that this dealer does not add a market adjustment to their pricing! Everything was clear and fair! They treat buyers as they want to be treated when buying a vehicle. We will absolutely keep this dealer in mind when we are ready for another vehicle.

Oct 10, 2022

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Don't believe Derrick if he says we don't charge any

Don't believe Derrick if he says we don't charge any extra money. Don't believe him if he says your vehicle will be here soon. He called me that the vehicle I requested will be here soon and then called me said we made a mistake. The funny point he said you can buy this vehicle but you have to pay more. !!!!

Aug 31, 2022

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staff very friendly and knowledgeable, I walked in to get

staff very friendly and knowledgeable, I walked in to get more information regarding the hybrid Santa Fe, Derrick explained the difference between the different trims we are looking forward to order one soon and will definitely reach out to Derrick!

Aug 31, 2022

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I was greeted at door by Derrick he was professional in

I was greeted at door by Derrick he was professional in the entire process he explained every feature of the vehicle, so far this is the best car buying experience I've every had

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Sheldon Hoffman

Sheldon Hoffman

Finance Director
Dealership Experience 2 years 8 months
Industry Experience 44 years 1 months
Recent Reviews

Nov 25, 2022

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Sheldon always has his customers best interest at heart.

Sheldon always has his customers best interest at heart. He is always professional and customer service oriented.

Nov 21, 2022

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Shawn has always helped my family and I for many years,

Shawn has always helped my family and I for many years, he's an awesome sales person and friend. Thank you Shawn for all your hard work throughout the years!

Nov 08, 2022

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They were very respectful and reliable i had a great

They were very respectful and reliable i had a great experience at the dealership couldn't be more happy with my purchase.

Oct 24, 2022

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This is my second time buying a vehicle from South Point

This is my second time buying a vehicle from South Point Hyundai. Once again, Art Liscano made it a very easy and smooth process. Very satisfied with his service and with the service of the finance department.

Aug 01, 2022

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We had a wonderful experience at South Point Hyundai!

We had a wonderful experience at South Point Hyundai! Charay Ridlon was fabulous and helped us find the perfect car. We are so happy with our new Tuscon, and appreciate the fantastic customer service we received. We plan to return in the future for another car!

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James Fisher

James Fisher

Finance Manager
Dealership Experience 2 years 6 months
Industry Experience 32 years 6 months
Recent Reviews

Nov 30, 2022

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I was so impressed with everyone at this dealership.

I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.

May 19, 2022

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Sam E was a pleasure to work with.

Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.

May 07, 2022

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Look, we all know buying a car can be intimidating and

Look, we all know buying a car can be intimidating and stressful. I went here expecting the typical jazz sales people do with the “let me talk to my manager”. My experience was 100% the opposite. I came in trading in my Audi and I feel the customer service was so much better then the Audi dealer. At no time during the process did anyone try to upsell me anything or add extended warranties or other items. Plus when I requested to remove some accessories. They easily said no problem and didn’t charge me. While it’ll always take a long time at the dealership. This time was at least pleasant enough not feeling pressured to do anything I didn’t want to. Shawn and Sam both took good care of me and was very easy going and fun to conversation with. This is first time I’ve ever left a review for a dealership and it’s well worth it.

May 02, 2022

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Very helpful.

Very helpful. Great staff that helped me buy my first car. Would recommend to anyone I know

Apr 29, 2022

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Mr.P is the best especially during this bizarre market!

Mr.P is the best especially during this bizarre market! His updates, communication style, and follow through guve ypuba sense of trust and security. Qualities I would use to describe him: solid, principled, grounded, positive, hustles, listens, rolls up his sleeve to GSD. Mr. Fisher knows the business and truly makes you feel like he has your best interests when helping you finance. No BS just straight talk from someone with decades of experience across the industry.

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Jared Castille

Jared Castille

New Car Sales Manager
Dealership Experience 14 years 5 months
Industry Experience 14 years 5 months
Recent Reviews

Nov 30, 2022

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They are extremally helpful Sam and Jared addressed all

They are extremally helpful Sam and Jared addressed all my questions; the test drive was better than other places, did left turns, right turns bumpy roads, city and part of high way 71

Aug 01, 2022

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We had a wonderful experience at South Point Hyundai!

We had a wonderful experience at South Point Hyundai! Charay Ridlon was fabulous and helped us find the perfect car. We are so happy with our new Tuscon, and appreciate the fantastic customer service we received. We plan to return in the future for another car!

Jul 24, 2022

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Had a great time doing business with Shadan!

Had a great time doing business with Shadan! Always quick with responses and doing everything he can to help. My wife & I are very thankful for the courtesy. Definitely coming back for another Hyundai vehicle for my daughter.

Jul 10, 2022

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Great experience with Valentina.

Great experience with Valentina. Paperwork was ready to go by the time I arrived and I was in and out in less than 2 hours. Great experience all around and extremely accommodating.

Jun 19, 2022

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Very kind & helpful.

Very kind & helpful. Helped me with finding my favorite Tucson & I’ve never been so happy.

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Sheldon Boyce

Sheldon Boyce

Sales Consultant
Contact Me
Dealership Experience 5 years 10 months
Industry Experience 5 years 10 months
Recent Reviews

Nov 04, 2022

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It has been a great experience at this dealership.

It has been a great experience at this dealership. They were extremely accommodating with great personable attitude.

Jul 22, 2022

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I worked with Sheldon Boyce and he was incredible from

I worked with Sheldon Boyce and he was incredible from start to finish. He answered all my questions timely, kept me up to date on the status of my car’s delivery timeframe, and walked me through all the safety features of my car before I drove off lot. This was the easiest car buying experience I’ve had and working with Sheldon really made the difference.

May 28, 2022

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These guys were great.

These guys were great. Derrick was attentive and knew all about my car. I will definitely buy another Hyundai.

Apr 27, 2022

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They were all very helpful in finding a car for my needs

They were all very helpful in finding a car for my needs and were able to listen to what we needed!

Mar 09, 2022

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Finance didn't give me the best rate up front.

Finance didn't give me the best rate up front. I had to refuse the deal until they got me a better interest rate.

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Eric Whitley

Eric Whitley

Sales Consultant
Contact Me
Dealership Experience 8 years 11 months
Industry Experience 8 years 11 months
Recent Reviews

Aug 31, 2022

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Wasnt able to secure a car but had a great experience

Wasnt able to secure a car but had a great experience with Eric helping us.

Jan 01, 2021

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We just bought a brand new car, with a trade in.Eric was...

We just bought a brand new car, with a trade in. Eric was exceptional! He met and surpassed our expectations. We highly recommend Eric, and South Point Hyundai. Thanks Eric!

Nov 30, 2020

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I just went to South Point Hyundai and bought a 2021...

I just went to South Point Hyundai and bought a 2021 KONA.!!!!! I received great customer service from the sales and finance team. THANK YOU ERIC WHITLEY FOR YOUR STELLAR SERVICE.

Sep 30, 2020

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Eric made my purchase a great experience. His product...

Eric made my purchase a great experience. His product knowledge and friendly personality put me at ease and the whole process was enjoyable and easy.

Aug 01, 2020

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Eric did an amazing job at explaining what all features...

Eric did an amazing job at explaining what all features the vehicle had and helping with comparing vehicles. If I need another vehicle in the future I’ll definitely be returning to buy from him.

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Gabriel Frunza

Gabriel Frunza

Finance Manager
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Nov 30, 2022

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We were so impressed with the way South Point conducts

We were so impressed with the way South Point conducts business! From the process of finding the right car to signing the paperwork, it was a smooth process! We loved that this dealer does not add a market adjustment to their pricing! Everything was clear and fair! They treat buyers as they want to be treated when buying a vehicle. We will absolutely keep this dealer in mind when we are ready for another vehicle.

Nov 09, 2022

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South Point Hyundai was great!

South Point Hyundai was great! Art was easy to work with and no pressure! I love my new car, Thank you!

Nov 03, 2022

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This is a review of the service department only!

This is a review of the service department only! I purchased a brand new 2023 Tucson SE in 10/20/2022. The sales experience was excellent! There is small issue with one of the features that was and is not working properly. Basically the setting for the horn to indicate when the lock button is activated does not work even though it is enabled. I met the salesman at the service department to see if it was a quick fix with their scan tool and it could not be done and service said I need to bring it back for an appointment. I called back to service to schedule and they told me that they could not look at until some time in Jan 2023! Then they said I have to drop it off 8 days before the day they will look at it and if I didn’t they will not look on the day that is scheduled! Since this repair doesn’t qualify as something that a loaner can be given to during the service I would not be able get on even if they had any to give. What?!? I know this is a small issue, however I spent hard earned money 2 weeks ago for a vehicle that should be 100%! Since it’s not there should be some priority given as a new customer. Totally ridiculous! I called another dealer and their service department had never heard of this type of nonsense. I scheduled with them for the 23rd of Nov and it doesn’t have to sit for 8 days before it can be looked at!

Aug 23, 2022

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Art Llscano helped us efficiently test drive and buy the

Art Llscano helped us efficiently test drive and buy the exact car we wanted. He quickly called me back and met all our needs.

Aug 11, 2022

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I was actually about to give up my search for a car.

I was actually about to give up my search for a car. I was needing to trade in my suv for a smaller fuel efficient car. I found the perfect one at Hyundai south point. Art saw I was a little disappointed with the numbers as I was working with little to nothing. Before I walked away empty handed he said let me try one more thing and sure enough he got me a great deal. Couldn’t be happier. Thank you Art!

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Sam Sakbani

Sam Sakbani

Sales Consultant
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Dealership Experience 6 years 8 months
Industry Experience 6 years 8 months
Recent Reviews

Nov 30, 2022

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They are extremally helpful Sam and Jared addressed all

They are extremally helpful Sam and Jared addressed all my questions; the test drive was better than other places, did left turns, right turns bumpy roads, city and part of high way 71

Nov 30, 2022

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I was so impressed with everyone at this dealership.

I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.

Nov 30, 2022

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Sam was amazing!

Sam was amazing! He made sure I understood every aspect of my car before I left and gave amazing customer service. I would highly recommend this dealership and working with Sam in Sales.

Jul 26, 2022

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Efficient and stress-free experience getting my new

Efficient and stress-free experience getting my new Hyundai Sonata. Derrick was very helpful in my car buying experience!

Jul 01, 2022

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We got a Sonata from Sam a while ago.

We got a Sonata from Sam a while ago. He has always been helpful and helped us with service. And answered any questions we had.

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Eddie Gomez

Eddie Gomez

Invenotry Manager
Dealership Experience 14 years 6 months
Industry Experience 15 years 9 months
Recent Reviews

Sep 28, 2021

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Once I got my car home from the lot, I was showing my...

Once I got my car home from the lot, I was showing my partner the features of the car and we both noticed the front camera was cracked to the point of affecting visibility for the front view. I went back the next day and let the staff know of the issue. They told me the warranty might not cover it because I had already taken the car home, and it could have happened on the ride home. Sure, that's reasonable, but I have since called multiple times, stopped by multiple times (each time told that Chris in service was not available) to see if I can get it fixed, regardless if I have to pay for it or not. Nobody has ever returned my calls or emails. Even Eddie Gomez, the Customer Relations Manager, has not returned my calls or emails. So, Eddie, why did you reach out with a generic email asking how my customer service was if you never intended to actually provide me with any customer service? So, as much as I love my car, and I'm happy I got it, I am still driving around with a busted front camera and nobody at Hyundai has responded to me.

Aug 20, 2020

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I can't even tell you how amazing my experience with...

I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.

Apr 14, 2020

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Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

Oct 29, 2019

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Bethany is amazing! She was very responsive, had the car...

Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!

Jan 16, 2018

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Very impressed

I just want to say that Bryan Escobar and the sales team there worked with me. Bryan took the time to look for the car that I wanted and made the whole experience hassle free I am very pleased with everything. I would definitely recommend this place to everyone.

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Anthony Blount

Anthony Blount

Sales Consultant
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Dealership Experience 3 years 3 months
Industry Experience 3 years 4 months
Recent Reviews

Nov 25, 2022

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Anthony Blount was a life saver.

Anthony Blount was a life saver. He helped put me into a new car that was much need. He also recommended a good insurance company with a low rate.

May 31, 2022

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This place is Awesome!

This place is Awesome! I will get my next vehicle here for sure! Great People

Feb 28, 2022

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Anthony was very helpful and I was able to get my car

Anthony was very helpful and I was able to get my car quickly. Great service!

Feb 14, 2022

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I wish I could say I had a great experience here, but I

I wish I could say I had a great experience here, but I didn't. I don't completely fault our salesman, Anthony, as I feel he was trying, but it just wasn't going well. We set up a test drive appointment for a used car for my sister. When we arrived, it took a bit to find our salesman. The car was not cleaned and the radio was on full blast when we got in to testdrive. I felt that was not professional, but not that big of a deal. After driving, we noticed a window crack and it took a while to get the carfax to make sure it was repaired properly. We got through that and decided to purchase the car cash/non financed. While they were getting the paperwork, we asked if they planned to detail it and fill the tank (as the salesman mentioned this during our testdrive). They said they would do it while we did the paperwork, but no one ever came to get the car to get it detailed. Since we didn't want to wait for that, we scheduled to pick it up 3 days later. We turned down the extra warranties with our salesman and stayed with the original advertised price, which given the market, we felt was fair. We then went to the finance office where they tried to sell us more warranties of which we repeatedy said no. (That was getting very frustrating). When the paperwork was printed, the price of the car was about $400 more than was advertised on both the sticker and on the internet. When I asked about this we were told there was a $399 delivery fee. So we asked if it was going to be delivered and they said no the fee was for the transport, processing, detailing, and cleaning of the vehicle. (Note: The car went from Pflugerville to South Austin and that was there where we purchased it.) I felt this was pretty shady to not be up front about those costs and to realize we were basically paying $400 for it to be detailed, cleaned and given a full tank of gas. To make matters worse, when we came back 3 days later, at a scheduled time to pick up the car, and after calling ahead, the car was not even detailed. It didn't even look like it had been washed. We had to wait for the gas to be filled, the tires appeared to be shined up, but the car itself was dirty inside and out. I even took pictures. The dash and radio were completely dusty, there were splotches from something spilled and dirt on the inside doors. We also had to walk across the lot to go get the car. (And I was even in a boot because of a foot injury a few days prior) The salesman just said the people detailing do a poor job, but never offered to correct it. Also - why didn't they bring it to us ready, knowing we were scheduled to pick it up? This was horrible service, whether you are financing or dropping $30k cash on a car....unacceptable. The only reason I gave the employees 2 stars is they were being respectful and friendly.to my family. I had honestly considered purchasing a new Genesis from them, but I have decided I will be purchasing that elsewhere. Hate to leave a poor review, but hope they do some work on their customer service and pricing transparency.

Dec 20, 2021

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Pouya Yahyavi Was a great help in buying my 2022 genesis...

Pouya Yahyavi Was a great help in buying my 2022 genesis G70. I had a great experience and definitely plan to stay with genesis in the future.

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timothy palmer

timothy palmer

Sales Consultant
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Dealership Experience 12 years 9 months
Industry Experience 17 years
Recent Reviews

Aug 16, 2022

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They accept walk in.

They accept walk in. It would be helpful if they can take appointment. Good customer service.

Aug 11, 2022

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The sales staff that I worked with were very helpful and

The sales staff that I worked with were very helpful and very patient with me.

Jan 16, 2022

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Tim the salesman was good but too busy. The finance...

Tim the salesman was good but too busy. The finance manager was good and informed but too pushy on the warranty.

Dec 31, 2021

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Working with Timothy Palmer is always so easy he makes...

Working with Timothy Palmer is always so easy he makes his simple to buy a car

Nov 28, 2021

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South Pointe was fantastic on this recall and as a result...

South Pointe was fantastic on this recall and as a result of the recall, car now performs better. Service Advisor Pedro was excellent.

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Alex Zamora

Alex Zamora

Service Advisor
Recent Reviews

Oct 05, 2022

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Service Rep, Alex, was very nice, and business-like.

Service Rep, Alex, was very nice, and business-like. He called and texted me as soon as he found out about parts needed, and kept me apprised of the time line for repairs. Repairs were made on time, and were correctly completed. Overall, very happy with South Point.

Jul 29, 2022

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Very frustrating I never can get anyone to help me.

Very frustrating I never can get anyone to help me. I called 7 times to get a ride to pick up my car. The person who answers the service is not helpful and rude. I really don’t understand why

Jul 14, 2022

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Service is slow, receptionist cannot answer any questions

Service is slow, receptionist cannot answer any questions (doesn't think about asking someone... just stays in an office with her dog), no car loaners for Genesis even though it was advertised when selling the car.

May 15, 2022

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Alex Zamora makes bringing in your vehicle in for

Alex Zamora makes bringing in your vehicle in for maintenance or repairs a professional experience that you can trust your car is being taken care of well and is in good hands.

Mar 10, 2022

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They’re always so nice and helpful at south point.

They’re always so nice and helpful at south point. I like going actually. Yay

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Valentina Felska

Valentina Felska

Sales Consultant
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Dealership Experience 2 years
Recent Reviews

Nov 25, 2022

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Sheldon always has his customers best interest at heart.

Sheldon always has his customers best interest at heart. He is always professional and customer service oriented.

Nov 04, 2022

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It has been a great experience at this dealership.

It has been a great experience at this dealership. They were extremely accommodating with great personable attitude.

Nov 03, 2022

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Great service.

Great service. Nice area to wait. The service was smooth and no hassle at check out. Alexa was great

Jul 28, 2022

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All of the people at the dealership were friendly and

All of the people at the dealership were friendly and accommodating. They made the process enjoyable

Jul 10, 2022

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Great experience with Valentina.

Great experience with Valentina. Paperwork was ready to go by the time I arrived and I was in and out in less than 2 hours. Great experience all around and extremely accommodating.

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Alexa Gonzalez

Alexa Gonzalez

Customer Experience Manager
Recent Reviews

Sep 02, 2022

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I went in for my complementary oil change, and found it

I went in for my complementary oil change, and found it to be swift and easy.

Aug 01, 2022

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This place is very unprofessional and I will never go

This place is very unprofessional and I will never go back there again. I was a loyal customer for two years but during my last visit they dropped the ball big time. The front bumper of my car was slightly damaged. I decided to bring my car to Hyundai dealership to have it fixed ! IT WAS A NIGHTMARE!!!! I was given a quote at the beginning and then another quote when I wanted to pay. Just to fix the same -one- problem that my car had. Why can’t you be exact In your pricing fromThe get go??? The second issue was When I was called to pick up my car. I was shocked and I realized that this place does not have a quality control check. The color of the new bumper was not matching with the rest of the car. Two different colors in one car !!! When I pointed out to that big issue they were like we have to send it to a third-party which required an additional three more days without having a car. Just think twice before dropping your car for service at this place !!!

May 03, 2022

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I would like to compliment Alexa and Pedro on a well job

I would like to compliment Alexa and Pedro on a well job done, very excellent Service that I received on Friday when I brought my 2020 hyundai sonata in for an oil change. Alexa and Pedro deserve a big raise.

Mar 10, 2022

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They’re always so nice and helpful at south point.

They’re always so nice and helpful at south point. I like going actually. Yay

Feb 14, 2022

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I called today to schedule a service appt.

I called today to schedule a service appt. My wheel bearings are going out on my car. Not sure what woman I was speaking with, she just answered the phone and when a requested the service dept. she asked if I needed to schedule work done. I would hate to name someone and it is incorrect but it won't accept the review without it. I was told nothing available until April. I have a full warranty and have to have my car to get to work. I drive a lot of miles to and from work and I don't want to be driving down the interstate and have my tires fall off. She told me I could call RoundRock but they're backed up until June or "at least that's what other customers have told her" so maybe I could call them and see if that's true or not. Why would I want later than sooner?....just a thought. She also said they aren't affiliated with any other Hyundai dealer and maybe Kyle dealership could get me in but I'd have to call around. I told her I really need my car and the point of calling Southpoint is due to the fact that I bought my car there and I have the full warranty that was paid for and it wouldn't be covered anywhere other than the dealership. Her response seemed to me she could care less, too bad, so sad. She offered no solutions just we're not affiliated with any other dealerships. Really crappy customer service. Didn't even offer the phone number to other dealerships. At least that would have been something. Not trying to be a Karen, but this is ridiculous. I don't think I'll be buying another Hyundai when this one's paid for. The warranty was a deciding factor, but if I can't get taken care of when there's a problem, then it's not a plus.

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Gopal Patel

Gopal Patel

Sales Consultant
Recent Reviews

Aug 11, 2020

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Gopal is a great salesman

If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sure you are satisfied with your purchase and it shows. I didn't end up buying a used car, I got a new one but Gopal even helped me through that process as well. Great dealership and great salesman!

Aug 23, 2017

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Very good experience

Like I mentioned in my last "additional comments", Gopal was very professional and friendly. He has no rush in closing the deal, talking about the car, or taking time during the test drive. I really appreciate that... it helped us feel comfortable and not rushed. He was friendly and personable, honest and helpful. Would definitely recommend him as a sales staff. Same goes for Matthew, who helped us during the post-purchase experience.

Dec 29, 2016

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2016 New Car Purchase

Great place to purchase a car & friendly staff. I would buy another vehicle here again. One thing that was forgotten was the paper plates but Kevin came by & delivered them personally.

Jul 27, 2016

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Dealership and service review.

I'm so grateful to the all the folks I met. Everyone was knowledgable and friendly. Thank you! Thank you! And thank you again! Also Thumbs up to Gilbert and Meagan in the service department!

Jul 01, 2016

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Great

Been with hyundai with 2 years and would continue business with them. The staff is always friendly and great. Gopal took care off all of our needs and wants of what we were looking for.

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Steve Borke

Steve Borke

Vehicle Exchange Manager
Dealership Experience 2 years 7 months
Industry Experience 17 years
Recent Reviews

Aug 18, 2022

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Most the sales people at South Point are good.

Most the sales people at South Point are good. Multiple sales people approached the wife and I, talked and cut up with us. This made us feel much more comfortable. When we first arrived we dealt with Tyler who did not care to work the deal. He assumed that we would just sign the paperwork and pay what they said. We did not. They do have a $5,000 mark up on the Ioniq 5 which is negotiable if you are diligent. I will say some of their tactics are old school and if you are not well versed they will have you paying over fair market price. Also, look at the dealer add-ons since they are inflated and negotiable. Overall the Sales Manger and Finance Manager I dealt with were ready to help as long as I asked the right questions.

Apr 06, 2022

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Preston made the process straightforward and friendly.

Preston made the process straightforward and friendly. The process of going through financing and closing was quick and easy

Mar 31, 2022

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Philip did an excellent job explaining the bells and

Philip did an excellent job explaining the bells and whistles of the different cars. He was knowledgeable, friendly and I enjoyed working with him.

Nov 13, 2021

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Although my 2022 (brand new) was repaired the manager...

Although my 2022 (brand new) was repaired the manager Steve was unsympathetic to my disappointment with the service crew. The person who picked up my car smoked in it. He also programmed several radio stations on my radio, had every window open including the sunroof, had the a/c all the way up, as well as the radio volume. I now open my door to smoke rather than a New Car Smell. Noone has reached out to me. This is very disrespectful and unacceptable! Stay away from South Point

Oct 08, 2021

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Sammy Was very helpful in getting us a good deal and...

Sammy Was very helpful in getting us a good deal and Saving us money on the vehicle we wanted

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Jim Hayth

Jim Hayth

General Manager
Dealership Experience 13 years 11 months
Industry Experience 43 years 7 months
Recent Reviews

Nov 30, 2022

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I was so impressed with everyone at this dealership.

I was so impressed with everyone at this dealership. Some of the best customer service I’ve ever received.

May 19, 2022

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Sam E was a pleasure to work with.

Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again.

Dec 04, 2020

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They were very Friendly and informative. I really enjoyed...

They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!

Aug 05, 2020

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Ask for Shawn! Very attentive to my want, needs and...

Ask for Shawn! Very attentive to my want, needs and desire with this purchase. He worked hard to close this deal and get me the rate I needed. He showered us with great southern hospitality. Took the time to make sure I was knowledgeable about my new car & it’s features. He never pressured me throughout the process. Amazing service! You will not be disappointed. Definitely 5 stars. I’d give you ten if it were an option! Thank you Shawn!!!

May 02, 2020

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Art was very helpful knowledgeable about his cars. Made....

Art was very helpful knowledgeable about his cars. Made. It very easy to purchase without our ant hassle. Miles in finance and Jim H. Also made this possible

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Pedro Herrera

Pedro Herrera

Service Advisor
Recent Reviews

Nov 15, 2022

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One Month wait to drop off car for repair Kept almost 1

One Month wait to drop off car for repair Kept almost 1 month before fixed.

Sep 02, 2022

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I went in for my complementary oil change, and found it

I went in for my complementary oil change, and found it to be swift and easy.

Jul 23, 2022

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Service was very slow with no status updates.

Service was very slow with no status updates. I had an appointment for 10:30 a.m. I got my car back.at 1:45 p.m. I was there for oil change and had them check one of my tires with low air pressure that morning.

Jun 21, 2022

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New battery needed.

New battery needed. Quote for battery was $209. Invoice said $159. Didn't know length of battery life. Don't trust them now. Have been going to this dealer for over 15 years. Don't trust service dept any more.

May 03, 2022

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I would like to compliment Alexa and Pedro on a well job

I would like to compliment Alexa and Pedro on a well job done, very excellent Service that I received on Friday when I brought my 2020 hyundai sonata in for an oil change. Alexa and Pedro deserve a big raise.

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Carolyn Smith

Carolyn Smith

Genesis Concierge
Dealership Experience 2 years 7 months
Industry Experience 2 years 7 months
Recent Reviews

Apr 28, 2022

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Understaffed, not entirely upfront and honest.

Understaffed, not entirely upfront and honest. Has had a lot of employee turnover in the short time I have dealt with them.

Mar 10, 2022

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They’re always so nice and helpful at south point.

They’re always so nice and helpful at south point. I like going actually. Yay

Jan 03, 2022

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Carolyn with Genesis Service is fabulous. She is always...

Carolyn with Genesis Service is fabulous. She is always helpful, informative, and knowledgeable and attentive. She always keeps me updated on the status of repairs and delivers when promised. A delight to work with.

Jul 02, 2021

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This was the single worst customer experience I have ever...

This was the single worst customer experience I have ever had. The Service Advisor and on-site Genesis Concierge had a communication failure so the items to be handled during my appointment were not accounted for by the advisor and her attitude was horrible. Pro tip: never throw your colleagues under the bus in front of a customer. We’re not there to take sides and really don’t care about how busy you are. The worst part though was that the mechanic failed to properly secure the Under Cover to my vehicle and it detached as I was on the highway on my way home from the dealership. This caused a major safety hazard and shows that this dealership does not have the best and brightest working for them, nor do they check their work to assure a vehicle is safe to drive after service. They also failed to top off all fluids despite signing off on doing so. I have no confidence in South Point Hyundai and will never do business with them again. I will never buy a part from them and they will certainly never touch a vehicle I own again. I was planning on buying a G70 in the fall and this experience and the way the ABS recall has been handled will definitely take the G70 out of consideration. I have communicated my experience with this dealership to Genesis USA and they recommended another dealership in the area to fix the mistakes of South Point Hyundai.

Dec 25, 2020

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Excellent service, quality work and personable and...

Excellent service, quality work and personable and helpful staff. I will never go anywhere else they did a great job. Moreover, Patricia & John are the best !!!

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Tom Williamson

Tom Williamson

Genesis Delivery Driver
Recent Reviews

Apr 01, 2022

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I purchased a car from Tom back in September and he was

I purchased a car from Tom back in September and he was incredible. Not pushy at all and knowledgeable. He listened to what I was looking for and helped make my decision a lot easier. I would definitely recommend him to anyone!

Oct 08, 2021

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Tom was outstanding, hands down! If you find yourself...

Tom was outstanding, hands down! If you find yourself looking for a new Hyundai or Genesis, look no further. I've been wanting a Tucson for months, and he worked tirelessly to find me just the one that I wanted...even in this crazy market of supply chain issues! I left South Point feeling truly appreciated and helped...thanks to everyone in the Sales Department for helping me buy my first car!! :)

Oct 03, 2021

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Tom was super helpful and patient to show us everything...

Tom was super helpful and patient to show us everything we needed to know about our new car. He always provided timely information and with kind attitude assisted us to make a decision.

Oct 02, 2021

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I recently purchased a new 2022 Hyundai Tucson from South...

I recently purchased a new 2022 Hyundai Tucson from South Point. The salesman, Tom Williamson, was outstanding, very informed and knowledgeable about the vehicle. I highly recommend Tom if/when you are in the market. The whole team made me feel like family and thats HUGE!!!! Overall a smooth fun process with NO pressure. I will be back for my future needs and Have Tom Williamson help with the process again. Thank You to all

Jul 22, 2021

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Tom W is a great salesman, easy and friendly to work...

Tom W is a great salesman, easy and friendly to work with. He Knows his cars and is very informative. This is the third car he sale me and my family.

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Shadan Ebadeh Ahvazi

Shadan Ebadeh Ahvazi

Sales Consultant
Recent Reviews

Jul 24, 2022

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Had a great time doing business with Shadan!

Had a great time doing business with Shadan! Always quick with responses and doing everything he can to help. My wife & I are very thankful for the courtesy. Definitely coming back for another Hyundai vehicle for my daughter.

Jul 24, 2022

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Great attitude, very helpful and patient.

Great attitude, very helpful and patient. We purchased a limited Tucson and we love it more and more everyday. We're a happy camper!

Jul 11, 2022

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Employee Rating

Shadon , sales, and Gabriel, finance, were fantastic and

Shadon , sales, and Gabriel, finance, were fantastic and fun to work with. Shadon worked very hard to get us the vehicle we wanted and Gabriel was very knowledgeable in helping us to understand our paperwork and warranty. This is our third purchase with South Point Hyundai and I'm sure we'd come back if we ever need another vehicle, but hopefully not soon! :-)

Jun 19, 2022

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Very kind & helpful.

Very kind & helpful. Helped me with finding my favorite Tucson & I’ve never been so happy.

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Victor Cabrera

Victor Cabrera

Service Manager
Recent Reviews

Oct 20, 2022

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Quick response to what's needed to maintenance my car and

Quick response to what's needed to maintenance my car and everyone was very courteous and got me in and out quick. Very much satisfied, thanks to your team.

Aug 01, 2022

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This place is very unprofessional and I will never go

This place is very unprofessional and I will never go back there again. I was a loyal customer for two years but during my last visit they dropped the ball big time. The front bumper of my car was slightly damaged. I decided to bring my car to Hyundai dealership to have it fixed ! IT WAS A NIGHTMARE!!!! I was given a quote at the beginning and then another quote when I wanted to pay. Just to fix the same -one- problem that my car had. Why can’t you be exact In your pricing fromThe get go??? The second issue was When I was called to pick up my car. I was shocked and I realized that this place does not have a quality control check. The color of the new bumper was not matching with the rest of the car. Two different colors in one car !!! When I pointed out to that big issue they were like we have to send it to a third-party which required an additional three more days without having a car. Just think twice before dropping your car for service at this place !!!

Apr 22, 2022

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Employee Rating

I would say horrible service but actually it is non

I would say horrible service but actually it is non existent. No callbacks from the service department for weeks at a time. No attention to detail. They couldn’t even spell my name right including on this request for a review.

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Ali Mazloum

Ali Mazloum

Genesis Advocate
Recent Reviews

Nov 23, 2022

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Employee Rating

I went in for an oil change, did not wait long, was given

I went in for an oil change, did not wait long, was given updates, and was out of there in 1.5 hrs. Ali was very helpful

Oct 30, 2022

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I took my car to get serviced last minute and they where

I took my car to get serviced last minute and they where very quick and efficient

May 01, 2022

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Ali was very helpful, communicative and professional.

Ali was very helpful, communicative and professional. service was finished before promised time and car was washed. I highly recommend Ali for his honesty and knowledge. will definitely return for my next service.

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Griffin Perry

Griffin Perry

Service Advsior
Dealership Experience 1 years 1 months
Recent Reviews

Nov 03, 2022

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This is a review of the service department only!

This is a review of the service department only! I purchased a brand new 2023 Tucson SE in 10/20/2022. The sales experience was excellent! There is small issue with one of the features that was and is not working properly. Basically the setting for the horn to indicate when the lock button is activated does not work even though it is enabled. I met the salesman at the service department to see if it was a quick fix with their scan tool and it could not be done and service said I need to bring it back for an appointment. I called back to service to schedule and they told me that they could not look at until some time in Jan 2023! Then they said I have to drop it off 8 days before the day they will look at it and if I didn’t they will not look on the day that is scheduled! Since this repair doesn’t qualify as something that a loaner can be given to during the service I would not be able get on even if they had any to give. What?!? I know this is a small issue, however I spent hard earned money 2 weeks ago for a vehicle that should be 100%! Since it’s not there should be some priority given as a new customer. Totally ridiculous! I called another dealer and their service department had never heard of this type of nonsense. I scheduled with them for the 23rd of Nov and it doesn’t have to sit for 8 days before it can be looked at!

Jul 28, 2022

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Art was the greatest person we could ask for in getting

Art was the greatest person we could ask for in getting this deal done. The can do approach, the flexibility and the patience- were key for a successful deal and a happy customer

Jul 23, 2022

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Employee Rating

Service was very slow with no status updates.

Service was very slow with no status updates. I had an appointment for 10:30 a.m. I got my car back.at 1:45 p.m. I was there for oil change and had them check one of my tires with low air pressure that morning.

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Randy Quintana

Randy Quintana

Sales Consultant
Recent Reviews

Nov 30, 2022

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Randy Quintana was great to work with and really went

Randy Quintana was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

Sep 29, 2022

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I had a wonderful experience purchasing a new vehicle.

I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Randy Quintana was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

Aug 29, 2022

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They have good customer service.

They have good customer service. They provide a nice experience when buying a new car.

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Dustin Compton

Dustin Compton

Sales Consultant
Recent Reviews

Sep 30, 2022

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Dustin, Art, and Carter did everything they could to help

Dustin, Art, and Carter did everything they could to help me get a nice vehicle. They worked hard to make sure I was comfortable in my decision. I am so happy with my new Jeep!!

Jul 20, 2022

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Great service with kind staff.

Great service with kind staff. I was able to find a car immediately and their finance team was super helpful.

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Philip James

Philip James

Sales Consultant
Recent Reviews

Mar 31, 2022

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Philip did an excellent job explaining the bells and

Philip did an excellent job explaining the bells and whistles of the different cars. He was knowledgeable, friendly and I enjoyed working with him.

Mar 29, 2022

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Everyone at this dealership was beyond helpful and kind

Everyone at this dealership was beyond helpful and kind during my car buying experience-especially Philip! He was very knowledgeable of the cars that he showed to me and walked me through every step with ease. Carter also helped me with financing and making sure I was getting the best deal possible!

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JP Sierra

JP Sierra

Parts Director
Dealership Experience 17 years 4 months
Industry Experience 27 years 2 months
Recent Reviews

Jan 20, 2022

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Employee Rating

JP and Preston were friendly and helpful. Truly...

JP and Preston were friendly and helpful. Truly appreciate their great customer service. We moved from the San Antonio dealership to Austin because we could not get the service we needed. Very pleased with that decision!

Apr 14, 2020

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Employee Rating

Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

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Marcel Price

Marcel Price

Sales Consultant
Contact Me
Dealership Experience 1 years 1 months
Recent Reviews

Mar 03, 2022

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Mr.

Mr.Art made sure I was comfortable the whole experience was awsome he made me feel like family. I would recommend come here for a vehicle. Thanks so much for the awsome experience yall are the best.

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Charay Ridlon

Charay Ridlon

Sales Consultant
Contact Me
Dealership Experience 8 months
Industry Experience 7 years 4 months
Recent Reviews

Aug 01, 2022

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Employee Rating

We had a wonderful experience at South Point Hyundai!

We had a wonderful experience at South Point Hyundai! Charay Ridlon was fabulous and helped us find the perfect car. We are so happy with our new Tuscon, and appreciate the fantastic customer service we received. We plan to return in the future for another car!

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Andrew Delgado

Andrew Delgado

Quick Lube Supervisor
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Samuel Fontaney

Samuel Fontaney

Salesperson
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