Meet Our Staff

Sales

Shawn Hamze

Shawn Hamze

Senior Sales Professional

Certified
198 Reviews
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Therion

Therion "Bubba" Mitchell

Senior Sales Professional
120 Reviews
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Jay Park

Jay Park

Sales Professional/Lease Return Manager
99 Reviews
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Carlos Aguilar

Carlos Aguilar

Sales Consultant
29 Reviews
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Art Liscano

Art Liscano

Sales Consultant
24 Reviews
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Sheldon Boyce

Sheldon Boyce

Sales Consultant
16 Reviews
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Sam Sakbani

Sam Sakbani

Sales Consultant
12 Reviews
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Pouya Yahyavi

Pouya Yahyavi

Sales Consultant
11 Reviews
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Gopal Patel

Gopal Patel

Sales Consultant
9 Reviews
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Anthony Blount

Anthony Blount

Sales Consultant
8 Reviews
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Carter Palmer

Carter Palmer

Sales Consultant
7 Reviews
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Tim Palmer

Tim Palmer

Sales Consultant
6 Reviews
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Timmy Wiles

Timmy Wiles

Sales Consultant
6 Reviews
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Derrick Far

Derrick Far

Sales Consultant
2 Reviews
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Pedro Romero

Pedro Romero

Sales Consultant
2 Reviews
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Bethany Cullen

Bethany Cullen

BDC
1 Review
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Samuel Estaniss

Samuel Estaniss

Sales Consultant
1 Review
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Valentina Felska

Valentina Felska

Sales Consultant
1 Review
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Service

Patricia Malmgren

Patricia Malmgren

Service Consultant
42 Reviews
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Gilbert Cisneros

Gilbert Cisneros

Service Consultant
25 Reviews
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Corey Witherow

Corey Witherow

Service Foreman
5 Reviews
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Carolyn Smith

Carolyn Smith

Genesis Concierge
2 Reviews
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Andrew DeLeon

Andrew DeLeon

Service Advsior
1 Review
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Chris Hoelter

Chris Hoelter

Service Advisor
1 Review
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Edwin Guzman

Edwin Guzman

Dispatcher / Lot Manager
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Michael Moore

Michael Moore

Service Advisor
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Management

Sonny Naser

Sonny Naser

General Sales Manager
31 Reviews
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Mike Ortiz

Mike Ortiz

New Car Sales Manager
30 Reviews
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Jeff Allen

Jeff Allen

Pre-Owned Sales Director
25 Reviews
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Jared Castille

Jared Castille

New Car Sales Manager
15 Reviews
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Eddie Gomez

Eddie Gomez

Invenotry Manager
15 Reviews
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Jim Hayth

Jim Hayth

General Manager
4 Reviews
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Steve Borke

Steve Borke

Vehicle Exchange Manager
3 Reviews
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Tyler Odom

Tyler Odom

Pre-Owned Sales Manager
2 Reviews
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Gerald Watson

Gerald Watson

Fixed Operations Support
2 Reviews
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JP Sierra

JP Sierra

Parts Director
1 Review
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Donnie Wetsel

Donnie Wetsel

Fixed Operations Director
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Finance

Riley Stevens

Riley Stevens

Finance Manager
24 Reviews
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James Fisher

James Fisher

Finance Manager
6 Reviews
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Sheldon Hoffman

Sheldon Hoffman

Finance Manager
3 Reviews
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Shawn Hamze

Shawn Hamze

Senior Sales Professional

198 Reviews
Certified
Contact Me
Dealership Experience 23 years 5 months
Industry Experience 23 years 5 months
Recent Reviews

May 05, 2021

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After having a less than favorable experience while...

After having a less than favorable experience while searching for a 2021 Hyundai Palisade in the Houston area we chose to expand our search to Austin and Round Rock. We located the desired SUV, color, package bench seat etc. I reached out to South Pointe Hyundai in a Sunday knowing they would be closed and I expected a call the following Monday. They have Concierge Service that called me back on Sunday almost immedialey! I received an email from Shawn Hamze and that became my sales manager. He confirmed they actually has the car, (which many deaers misrepresent) and after providing a Carmax price for my trade - Shawn provided the entire breakdown of trade, costs and monthly payment. I jumped in the car, drove to Ausitn from The Woodlands, Texas and had the BEST buying experience I've had. Shawn was incredible, fast, smart, detail oriented, and explained all the options of the car. Nothing sketchy. All honest. The finance mansger Sheldon Hoffman was a dream as well, Personable, honest and again direct to the deal. I will DEFINITELY make the 3 hour drive back the next time to seek a to purchase a Hyundai. Thank you for a wonderful experieince!!! FAIR PRICING NOTHING SKETCHY!

Apr 27, 2021

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I visited 4 other dealerships in Houston area, with very...

I visited 4 other dealerships in Houston area, with very bad luck, shady dealerships with hidden costs and pushy sales people, at the end I ended up taking the trip to Austin... Best thing I could of done, Shawn is the best sales man I have ever dealt with.

Apr 26, 2021

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Shawn was an amazing salesman through the entire process....

Shawn was an amazing salesman through the entire process. He answered all questions throughly and quickly. He knew exactly what trim of the Palisade we wanted and got his hands on it as soon as it came off the truck.

Apr 21, 2021

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Shawn is an honest salesman and such a big help. He's...

Shawn is an honest salesman and such a big help. He's somebody you can trust with your closest family and friends . He went above and beyond by being honest ,straightforward , and never being too pushy with the sale . He is the only reason why I will be back to purchase another car from Hyundai.

Apr 16, 2021

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Shawn is an amazing friend and sales man at South Point...

Shawn is an amazing friend and sales man at South Point Hyundai! He has now sold my family 4 vehicles, and our experience has been effortless every time we have gone there. No matter what your situation is, if your in the market for a new vehicle, he is your guy!! I highly highly recommend Shawn H. At South Point Hyundai! He will definitely put you in your dream car that day!

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Therion

Therion "Bubba" Mitchell

Senior Sales Professional
Recent Reviews

May 03, 2021

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Bubba has been very helpful 100%recommend you go see him...

Bubba has been very helpful 100%recommend you go see him for your new car!!! Made the whole process easy and fast. Amazing all around.

May 01, 2021

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Bubba was the most courteous person that we have met at a...

Bubba was the most courteous person that we have met at a car dealership. He was the only one who came out to speak with us while we walked the lot. He was professional and courteous. He was attentive to our requests and was open about what the process entailed. He will be recommended to everyone that we know that is looking for a vehicle. He also made the process of purchasing a vehicle very smooth. We appreciate all of his assistance and we are extremely happy with the vehicle.

Apr 30, 2021

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The room was efficient, friendly, knowledgeable, easy to...

The room was efficient, friendly, knowledgeable, easy to work with, and not too salesy! I would buy from him again! He helped me make the right decision.

Apr 30, 2021

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Mr Therion Mitchell was extremely helpful. He listened...

Mr Therion Mitchell was extremely helpful. He listened to what I wanted, made the purchase experience pleasant and even followed through answering my many questions.....

Apr 30, 2021

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Bubba was honest, worked with me on getting the best...

Bubba was honest, worked with me on getting the best deal, and all in all was a genuine sales person! I couldn’t appreciate it more as someone buying their first car!

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Jay Park

Jay Park

Sales Professional/Lease Return Manager
Contact Me
Dealership Experience 6 years 11 months
Industry Experience 6 years 11 months
Recent Reviews

Apr 30, 2021

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They can improve by doing their job in the service...

They can improve by doing their job in the service department. I had my vehicles towed there because it wouldn’t start and the one time it did, it was smoking. I figured I’d take it to dealer because of recalls that may be the cause of the smoking engine. Also thought they could do state inspection and oil change. My vehicle sat there for 3 or 4 days and only thing done was charge the battery. They followed up with ~ $2k worth of work that had nothing to do with anything. No state inspection done even though they said the did it, so they called me several times demanding pay, but I was at WORK doing my job successfully. Finally got some free time and made payment. Get a call ~ 2days later stating they never did the inspection after all and if I would like to come in and do it since I already paid. I said NO and wanted refund. Well, I had to argue over a couple days to get the refund. Worst place you can take your car. Salesman are your typical vultures and are not “friendly” if you’re not serious about purchasing. Never buying Hyundai brand again. This place ruined it for me.

Apr 25, 2021

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Can not say enough about how smooth everyone made this...

Can not say enough about how smooth everyone made this happen,from Carlos and Pedro in sales to Fisher in finance and to Jay who went over some aspects of the car. Thank you all again.

Mar 23, 2021

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We drove 2 hours to go see 2 used cars next door at the...

We drove 2 hours to go see 2 used cars next door at the Audi dealership. I’d been working with a salesman there and he had them ready for me when we got there. As we finally pulled up, someone else was pulling up in my car that I was pretty sure I was going to get. They had just finished test driving it and bought it. We were just 10 minutes too late. I was pretty upset so we walked next door to the Hyundai dealership and were immediately greeted by friendly, personable people. I told them I was in the market for a Palisade and Jay came up and showed them to us. He was extremely knowledgeable about them and taught me everything I needed to know without wasting any of our time. He was honest, caring, smart and efficient. We were given a better deal on the Palisade, but less on my trade. I started feeling unsure about it and decided to go home and think about it, and then the sales managers Mike and Sonny came in and made sure we were happy by offering me what the other dealerships were for my trade, making them the best deal. Not only did I get the best deal, but I felt taken care of, I felt like I was valued by being there. I’ve been to a lot of dealerships searching for the right car and the right deal, but it’s about more than that. There are so many yucky salesmen out there that only care about making a sale and you know they are just saying what they need to say to try to make the sale, including lying to get it. I finally found a place where I didn’t get that yucky feeling from them. We have a Hyundai dealership 5 minutes down the road from where I live, and I’ve been there many times while shopping for my car. I can say with full confidence that this location is well worth the 2 hour drive, and then some, for the way they treat their customers. Thank you Jay, Mike, and Sonny, for making my dream car purchase finally come true!!!

Sep 24, 2020

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Best service ever. All it took was one phone call and Jay...

Best service ever. All it took was one phone call and Jay knew exactly what I wanted. Was in and out in less than a couple of hours. Would not go anywhere else. -BC

Sep 05, 2020

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Fantastic! Such a friendly dealership. I loved the old...

Fantastic! Such a friendly dealership. I loved the old school paperwork & old school hospitality. Not like those shiny sleek sleazy corporate dealers. Glad I came here!

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Patricia Malmgren

Patricia Malmgren

Service Consultant
Recent Reviews

May 05, 2021

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Patricia always takes great care of me & my car! She is...

Patricia always takes great care of me & my car! She is the best! I can’t say enough good things about her! I’m glad she’s there.

Mar 18, 2021

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Patricia was very friendly as all the staff from check in...

Patricia was very friendly as all the staff from check in to check out. The work was done in a timely matter.and Patricia made sure all placemats, steering covers were move.

Mar 09, 2021

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We always get great service, especially from our fabulous...

We always get great service, especially from our fabulous service writer, Patricia Malmgren. This is our fourth Hyundai that has been serviced by Southpoint Hyundai.

Mar 07, 2021

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Patricia is very knowledgeable and friendly will ask for...

Patricia is very knowledgeable and friendly will ask for her any time i need service .she makes sure you are well informed while you are waiting

Mar 03, 2021

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Patricia is awesome. In and out pretty quickly. Much...

Patricia is awesome. In and out pretty quickly. Much better experience than my last. I will only go to her for all my car needs.

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Sonny Naser

Sonny Naser

General Sales Manager
Industry Experience 15 years 4 months
Recent Reviews

Mar 30, 2021

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Anthony & Sonny are wonderful people to work with!...

Anthony & Sonny are wonderful people to work with! They’ll do anything to make sure you get you approved, and they will go over details about the process. They’ll make sure you are 100% comfortable with new car before you head out! I wouldn’t be able to get my new car without them. Highly recommended!!

Mar 23, 2021

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We drove 2 hours to go see 2 used cars next door at the...

We drove 2 hours to go see 2 used cars next door at the Audi dealership. I’d been working with a salesman there and he had them ready for me when we got there. As we finally pulled up, someone else was pulling up in my car that I was pretty sure I was going to get. They had just finished test driving it and bought it. We were just 10 minutes too late. I was pretty upset so we walked next door to the Hyundai dealership and were immediately greeted by friendly, personable people. I told them I was in the market for a Palisade and Jay came up and showed them to us. He was extremely knowledgeable about them and taught me everything I needed to know without wasting any of our time. He was honest, caring, smart and efficient. We were given a better deal on the Palisade, but less on my trade. I started feeling unsure about it and decided to go home and think about it, and then the sales managers Mike and Sonny came in and made sure we were happy by offering me what the other dealerships were for my trade, making them the best deal. Not only did I get the best deal, but I felt taken care of, I felt like I was valued by being there. I’ve been to a lot of dealerships searching for the right car and the right deal, but it’s about more than that. There are so many yucky salesmen out there that only care about making a sale and you know they are just saying what they need to say to try to make the sale, including lying to get it. I finally found a place where I didn’t get that yucky feeling from them. We have a Hyundai dealership 5 minutes down the road from where I live, and I’ve been there many times while shopping for my car. I can say with full confidence that this location is well worth the 2 hour drive, and then some, for the way they treat their customers. Thank you Jay, Mike, and Sonny, for making my dream car purchase finally come true!!!

Feb 26, 2021

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We live in Tennessee and bought a Santa Fe from Anthony...

We live in Tennessee and bought a Santa Fe from Anthony in Texas. Anthony knew we were flying in and driving it home and offered to pick us up at the airport. He and Sonny went over the cars features so we would be comfortable before leaving the dealership. We were treated like family and made us feel very welcomed. They were awesome!!

Jan 01, 2021

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YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM...

YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM SONNY, MIKE AND GILBERT THE GO ABOVE AND BEYOND TEAM... PRAY HYUNDAI ALWAYS APPRECIATE EVERYTHING THEY DO FOR HYUNDAI

Oct 13, 2020

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Tim Palmer made our car buying experience seamless. That...

Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience

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Mike Ortiz

Mike Ortiz

New Car Sales Manager
Dealership Experience 9 years 4 months
Industry Experience 16 years 7 months
Life , dogs , Sharks , Baseball, golf , boxing , running , dogs, some cats, dogs again just because 👍🏽
Recent Reviews

Mar 23, 2021

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Employee Rating

We drove 2 hours to go see 2 used cars next door at the...

We drove 2 hours to go see 2 used cars next door at the Audi dealership. I’d been working with a salesman there and he had them ready for me when we got there. As we finally pulled up, someone else was pulling up in my car that I was pretty sure I was going to get. They had just finished test driving it and bought it. We were just 10 minutes too late. I was pretty upset so we walked next door to the Hyundai dealership and were immediately greeted by friendly, personable people. I told them I was in the market for a Palisade and Jay came up and showed them to us. He was extremely knowledgeable about them and taught me everything I needed to know without wasting any of our time. He was honest, caring, smart and efficient. We were given a better deal on the Palisade, but less on my trade. I started feeling unsure about it and decided to go home and think about it, and then the sales managers Mike and Sonny came in and made sure we were happy by offering me what the other dealerships were for my trade, making them the best deal. Not only did I get the best deal, but I felt taken care of, I felt like I was valued by being there. I’ve been to a lot of dealerships searching for the right car and the right deal, but it’s about more than that. There are so many yucky salesmen out there that only care about making a sale and you know they are just saying what they need to say to try to make the sale, including lying to get it. I finally found a place where I didn’t get that yucky feeling from them. We have a Hyundai dealership 5 minutes down the road from where I live, and I’ve been there many times while shopping for my car. I can say with full confidence that this location is well worth the 2 hour drive, and then some, for the way they treat their customers. Thank you Jay, Mike, and Sonny, for making my dream car purchase finally come true!!!

Jan 01, 2021

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YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM...

YOU GET "NADA" BUT THE BEST SERVICE AT HYUNDAI FROM SONNY, MIKE AND GILBERT THE GO ABOVE AND BEYOND TEAM... PRAY HYUNDAI ALWAYS APPRECIATE EVERYTHING THEY DO FOR HYUNDAI

Dec 04, 2020

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They were very Friendly and informative. I really enjoyed...

They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!

Nov 30, 2020

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I just went to South Point Hyundai and bought a 2021...

I just went to South Point Hyundai and bought a 2021 KONA.!!!!! I received great customer service from the sales and finance team. THANK YOU ERIC WHITLEY FOR YOUR STELLAR SERVICE.

Nov 29, 2020

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Had a great experience working with Anthony. He was not...

Had a great experience working with Anthony. He was not pushy at all and was attentive to all my questions and concerns. Couldn’t be happier with my Palisade Limited!

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Carlos Aguilar

Carlos Aguilar

Sales Consultant
Contact Me
Dealership Experience 12 years 10 months
Industry Experience 27 years 9 months
Hobbies: Spending time with family Favorite Team: Dallas Cowboys Carlos considers himself an honest person that is loyal and direct. He has been with us for many years and is one of our main used car salesmen!
Recent Reviews

May 05, 2021

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Carlos was very easy to work with. We are very happy with...

Carlos was very easy to work with. We are very happy with South Point Hyundai. I would recommend going to South Point Hyundai to buy your next car.

Apr 25, 2021

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Can not say enough about how smooth everyone made this...

Can not say enough about how smooth everyone made this happen,from Carlos and Pedro in sales to Fisher in finance and to Jay who went over some aspects of the car. Thank you all again.

Jun 14, 2020

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My car was taken care of by 3 wonderful technicians under...

My car was taken care of by 3 wonderful technicians under Gilbert. Wonderful and competant! Would rate them 5 Star! Made me feel like a part of yhe decision making process. Thank You!

Jun 04, 2020

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I was interested in a previously owned Hyundai Sonata...

I was interested in a previously owned Hyundai Sonata that I saw on South Point Hyundai's website. Sonny and Carlos made it easy!!Carlos made sure I learned how to use each feature on my new car before driving off the lot!

Apr 25, 2020

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Today my sister had an appointment to purchase her first...

Today my sister had an appointment to purchase her first car (how excited and nerve wrecking at the same time)! The salesman who helped us (Carlos Aguilar) was on time, and was very professional. Carlos brought out the car for us to inspect/test drive. We signed papers and were out the door. I was very impressed to be in and out of a dealership in just roughly under 2.5 hours. Thank you so much for your knowledge and patience. We are satisfied customers and most likely will be returning for another vehicle soon.

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Jeff Allen

Jeff Allen

Pre-Owned Sales Director
Dealership Experience 9 years 10 months
Industry Experience 12 years 7 months
Jeff has been in the automotive industry for over 3 years and loves what he does. He prides himself on providing high quality customer service, and loves the product that he is selling.
Recent Reviews

Jul 01, 2020

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Lease quote was too high

I was interested in getting a lease for a G70. I spent the prior month studying how to calculate lease payments and even built my own spreadsheet to help do the math quickly (i.e. in a dealership). I verified my spreadsheet by using actual lease deals in Texas found on the internet. I did all this research because I know dealers will take advantage of the complicated lease payment math to benefit themselves. Sure enough...the lease payment they offered to me was extremely high for the price of the car they were quoting me. Fortunately, I didn't fall for their trap and I walked away from the deal. BTW...This happened at each of the three dealers I tried to get a lease payment quote from so make sure you do your homework before negotiating any lease with any dealer.

Apr 22, 2020

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South Pointe Hyundai is quick to respond and takes care...

South Pointe Hyundai is quick to respond and takes care of their customer to give individual attention. We are repeat customers and will continue buying cars from the Pre-Own Sales department. Carlos Aguilar had all our paperwork ready and the car detailed when we arrived. He is professional, courteous and caring. Jeff Allen gave us a great price while Miles in finance processed us quickly and efficiently.

Apr 01, 2020

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South Point Hyundai is our new, favorite and only...

South Point Hyundai is our new, favorite and only dealership that my family will ever purchase a vehicle from. Carlos, Jeff and Riley went above and beyond their sales and customer service skills to help me and my Spouse get the best deal ever, not to mention their full transparency when it came time to show us the numbers. I recommend this dealership to my family and friends

Feb 22, 2020

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Jeff Allen the sales manager instantly set my appointment...

Jeff Allen the sales manager instantly set my appointment with service up with no questions asked. When I arrived, Carlos made me comfortable and gave me updates throughout the duration of my stay. Daniel, the mechanic, repaired my vehicle with speed and efficiency. I will always purchase my vehicles from South Point Hyundai.

Dec 10, 2019

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My experience buying my Hyundai Santa Fe was the best...

My experience buying my Hyundai Santa Fe was the best from any dealership I have ever been to visit. I did not have to settle for things not wanted. Sam was excellent and very patient with me and my mini daschund. And Jerrod came to let me know everything would be ok but takes time. Service manager that say was also not trying to push me into getting a vehicle I would be unhappy with having. The financial guy was equally as helpful and put me at ease Even the lady who took my money was terrific in taking care of me. Everyone made feel like I was home as did the car.just give everyone a 20 for that day.

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Gilbert Cisneros

Gilbert Cisneros

Service Consultant
Recent Reviews

May 08, 2021

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Gilbert Cisneros was extremely helpful, polite, and...

Gilbert Cisneros was extremely helpful, polite, and friendly. He went out of his was to get my car serviced quickly and answered all of my questions in great detail!

Mar 22, 2021

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This was my 2nd time taking my G90 for service....

This was my 2nd time taking my G90 for service. Outstanding service was provided & Gilbert Cisneros was awesome. I really like his knowledge & customer service.

Mar 19, 2021

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The worst service I've ever received. Never had an issue...

The worst service I've ever received. Never had an issue until I took my car in for a factoring issue with my starter on a 2018 Sonata. Gilbert is normally good about taking care of me but this day I waited 4 hours and was still not given a reason that my vehicle would not start. It took two days before my car was even put on the the diagnostics machine to see what was going. When I asked about a rental or something to drive around while I was with no vehicle I was told to contact my insurance company. This is my second vehicle with Hyundai and my last. The worst service and treatment. I couldn't believe it.

Mar 16, 2021

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Car was at dealership for nearly a month. We live over an...

Car was at dealership for nearly a month. We live over an hour from any dealership so had car towed to facility. Tried for first two weeks to contact dealer by phone leaving 7 messages to both service rep. and service manager and never received a call back from either. We had 5 days the dealer was shut down due to the freeze in Texas then again started trying to contact dealer for another week with more messages and no return calls. I finally called and talked to the phone receptionist and demanded someone be found to answer my questions. She could not find anyone but did verify that my car was miraculously “ now in the bay”. The repair shop seemed to have no grasp on what the problem was with my car or what the final fix would be. They wanted $1300 to replace key fob sensor, which I OKed then said it needed a $1700 PCM computer and they hoped that might fix the problem. Paid my bill and retrieved car from that incompetent dealer. Do not go there for auto repair!

Jan 29, 2021

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Very happy with customer service. Mr Gilbert you're the...

Very happy with customer service. Mr Gilbert you're the best! Thank you for taking care of me as a customer and keeping my car in shape. I appreciate your honesty as always, on what I need and what's upcoming as to maintenance.

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Art Liscano

Art Liscano

Sales Consultant
Recent Reviews

Feb 26, 2021

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Art was friendly and helpful. He provided options to meet...

Art was friendly and helpful. He provided options to meet what I wanted before I purchased. I would buy from Art again. Everyone there was professional.

Jan 17, 2021

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My salesperson was THE xxxx, he was grate at what he does...

My salesperson was THE xxxx, he was grate at what he does and I see a very bright future to this amazing person . Thank you so much bro for making this a very pleasant experience and easy too .

Dec 05, 2020

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They had really Friendly people !! Great hospitality!!!...

They had really Friendly people !! Great hospitality!!! We really enjoyed the experience at south point Hyundai Austin Texas. If your looking for a Great car go an check them out

Oct 31, 2020

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I was very blessed to have such a wonderful salesman....

I was very blessed to have such a wonderful salesman. Arturo took care of me and actually treated me as a person and not just as a sale. I finally found the right person. He’s the best and I’m glad I came here.

Oct 19, 2020

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Art was great and made it easy to purchase a new car for...

Art was great and made it easy to purchase a new car for our 16 year-old son. He was helpful and made the process super easy.

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Riley Stevens

Riley Stevens

Finance Manager
Dealership Experience 7 years 3 months
Industry Experience 19 years 4 months
Recent Reviews

Apr 04, 2021

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Pouya and the whole team made my first time buying a car...

Pouya and the whole team made my first time buying a car a experience I’m so grateful for! Shoutout to them for making everything so seemless and real.

Mar 20, 2021

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From the moment I walked in the door, I was met with...

From the moment I walked in the door, I was met with incredible service. I was here for not even 4 hours and out the door with keys, that’s unheard of! So many dealers forget the customer part of the business - not here! thank you!

Mar 18, 2021

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I worked with Pedro (Salesperson) and Riley (Finance...

I worked with Pedro (Salesperson) and Riley (Finance Manager). Pedro was extremely helpful and knowledgeable. Communication is GREAT at this dealership. I got my trade-in appraised, finance complete, new vehicle serviced and was on the road in under 2 hours! Everyone is so warm and friendly down to the receptionist. I felt so comfortable throughout the entire process. Hands down, the best car shopping experience I have ever had! Riley was very knowledgeable and gave me the best deal. Both gentlemen were truly transparent, no aggressive selling whatsoever. I will buy with them again. Oh and I LOVE my car! It's exactly what I wanted. I am overjoyed.

Feb 09, 2021

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The staff was very helpful and friendly. They made the...

The staff was very helpful and friendly. They made the whole process quick an easy. I am very happy with their service and will be recommending them to friends.

Dec 24, 2020

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I’m making allowances for COVID when I say that the...

I’m making allowances for COVID when I say that the initial intake process for service was not good. I had to be proactive to be acknowledged. The outside people were not wearing their masks properly and social distancing was not followed. I did not see any signage or directions for customers to use safe practices for masking. This is a critical time (holiday season 2020) for the spread of COVID and I believe that the Southpoint Hyundai Service department could do better. Employee and Public safety protection is paramount. Otherwise my car was serviced as requested. I do prefer Hyundai products and services overall because my past experiences have been excellent.

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Sheldon Boyce

Sheldon Boyce

Sales Consultant
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Dealership Experience 4 years 3 months
Industry Experience 4 years 3 months
Recent Reviews

Mar 03, 2021

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The buying experience was surprisingly easy. Shawn gave...

The buying experience was surprisingly easy. Shawn gave us a great deal and he was not only very professional but personable as well. I highly recommend South Point Hyundai and ask for Shawn when you go there.

Nov 03, 2020

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Sheldon was very Professional and he did a great job....

Sheldon was very Professional and he did a great job. He was attentive and courteous. I would recommended him to anyone. His knowledge was good

Sep 12, 2020

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Every person I talk to will know that my experience at...

Every person I talk to will know that my experience at South point Hyundai was amazing because of my salesman Sheldon Boyce. I had gone to downtown Austin to buy a Ford Edge at the Ford dealership next-door. They lied on their website and they were shady, so I left. As I was driving away I saw the Honda dealership and decided to stop in. I was greeted by Sheldon and treated so well. I told him what I wanted. He was honest and told me he didn’t know if he could do it but that he was going to try his hardest. Well guess what? I got the car I wanted. He went to bat for me and I am so grateful. If you need a car, go see Sheldon.

Aug 30, 2020

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Easy process, no pressure, great car! Art was awesome to...

Easy process, no pressure, great car! Art was awesome to work with. The whole transaction was easy going. Definitely recommend South Point Hyundai for a new or used vehicle.

Aug 25, 2020

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I bought two cars here. One car has something wrong with...

I bought two cars here. One car has something wrong with the paint, there are discolored spots and the paint is so thin/soft that you can scratch it off with a fingernail... The service team said this was "road debris", that I should wax my car and that there's nothing wrong with it. I will not return to this dealership for service or sales after this experience. Sheldon is the only person at this dealership that I am willing to do business with again, it is quite unfortunate that he works here.

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Jared Castille

Jared Castille

New Car Sales Manager
Dealership Experience 12 years 10 months
Industry Experience 12 years 10 months
Recent Reviews

Apr 04, 2021

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Pouya and the whole team made my first time buying a car...

Pouya and the whole team made my first time buying a car a experience I’m so grateful for! Shoutout to them for making everything so seemless and real.

Dec 13, 2020

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I felt for the most part we had honest conversations...

I felt for the most part we had honest conversations about what the dealership could do to meet my needs. Pouya was very communicative with me, knowledgeable about the product, and just likeable person to do business with.

Nov 29, 2020

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Had a great experience working with Anthony. He was not...

Had a great experience working with Anthony. He was not pushy at all and was attentive to all my questions and concerns. Couldn’t be happier with my Palisade Limited!

Nov 18, 2017

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Tucson purchase 2017

Spending time with Eric was a real pleasure. He did an outstanding job on helping put our car deal together. Everytime we needed him he was available. His professonalism should be an example to all salesmen. What a great asset to the Southpoint Hyundai Dealership. We will definitely refer him as many car buyers as we can! Joe B.

Nov 15, 2017

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Southpoint Hyundai Rules!

Cannot give a more glowing recommendation. Have already strongly encouraged friends and family to visit Oscar at Southpoint. Best experience ever. Thanks Southpoint Hyundai!!! Will be seeing you when I visit the service department for my first oil change at three thousand miles. I’ll roll in with my roof open!

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Eddie Gomez

Eddie Gomez

Invenotry Manager
Dealership Experience 12 years 11 months
Industry Experience 14 years 2 months
Recent Reviews

Aug 20, 2020

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I can't even tell you how amazing my experience with...

I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.

Apr 14, 2020

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Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

Oct 30, 2019

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Bethany is amazing! She was very responsive, had the car...

Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!

Jan 16, 2018

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Very impressed

I just want to say that Bryan Escobar and the sales team there worked with me. Bryan took the time to look for the car that I wanted and made the whole experience hassle free I am very pleased with everything. I would definitely recommend this place to everyone.

Dec 14, 2017

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Great job fellas!

I felt very comfortable workng w/ these guys & I will definitely recommend SPH in the future. I even introduced them to my mom the next day when we came in to finish the paperwork & everyone was friendly w/ her also!

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Sam Sakbani

Sam Sakbani

Sales Consultant
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Dealership Experience 5 years 1 months
Industry Experience 5 years 1 months
Recent Reviews

Aug 24, 2020

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It was a pleasure working with Sam, Shawn and the team...

It was a pleasure working with Sam, Shawn and the team and South Point Hyundai when purchasing my car. The process was efficient, and I was very pleased with the pricing and openness I experienced there. Shawn was extremely knowledgeable about the workings of my news Tucson which was very helpful. If you’re looking for a Hyundai, this is the place to purchase/lease it!

May 30, 2020

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Sam S. makes the process easy. I have never dealt with...

Sam S. makes the process easy. I have never dealt with sales person that knows more about cars—not just Hyundai but other brands as well. Highly recommend.

Mar 23, 2020

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They did a great job. Thanks to everyone that helped in...

They did a great job. Thanks to everyone that helped in the purchase and the service on the car when I got my oil changed

Dec 10, 2019

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My experience buying my Hyundai Santa Fe was the best...

My experience buying my Hyundai Santa Fe was the best from any dealership I have ever been to visit. I did not have to settle for things not wanted. Sam was excellent and very patient with me and my mini daschund. And Jerrod came to let me know everything would be ok but takes time. Service manager that say was also not trying to push me into getting a vehicle I would be unhappy with having. The financial guy was equally as helpful and put me at ease Even the lady who took my money was terrific in taking care of me. Everyone made feel like I was home as did the car.just give everyone a 20 for that day.

Dec 09, 2017

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2nd car

Im getting my 2nd car from sam , this guy is realy easey to work with and sonny is always very welcoming and friendly defenenty recomend this place

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Pouya Yahyavi

Pouya Yahyavi

Sales Consultant
Recent Reviews

Apr 04, 2021

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Pouya and the whole team made my first time buying a car...

Pouya and the whole team made my first time buying a car a experience I’m so grateful for! Shoutout to them for making everything so seemless and real.

Apr 04, 2021

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My wife & I have been to so many dealerships but none of...

My wife & I have been to so many dealerships but none of them had what we came across Hyundai’s dealership recently. An incredible man by the name of Pouya helped us find a car that my wife loved & found extremely comfortable in. Great personality, very patient & knowledgeable. We highly recommend Mr. Pouya if you are interested in purchasing a Hyundai. We are very happy with our purchase & will most definitely be coming back for daughters. Thank you.

Mar 30, 2021

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Pouya was great to work with! Answered all my questions,...

Pouya was great to work with! Answered all my questions, he really made this process run smoothly! Absolutely love the car, will be recommending him!

Mar 20, 2021

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From the moment I walked in the door, I was met with...

From the moment I walked in the door, I was met with incredible service. I was here for not even 4 hours and out the door with keys, that’s unheard of! So many dealers forget the customer part of the business - not here! thank you!

Jan 24, 2021

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My last car buying experience put a bad taste in my...

My last car buying experience put a bad taste in my mouth. I was completely taken advantage of and was expecting the same experience at Hyundai, only it was the complete opposite. I didn’t feel rushed or pushed into something I wasn’t comfortable with. Pouya was very helpful and made the whole process super easy.

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Gopal Patel

Gopal Patel

Sales Consultant
Recent Reviews

Aug 11, 2020

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Gopal is a great salesman

If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sure you are satisfied with your purchase and it shows. I didn't end up buying a used car, I got a new one but Gopal even helped me through that process as well. Great dealership and great salesman!

Aug 23, 2017

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Very good experience

Like I mentioned in my last "additional comments", Gopal was very professional and friendly. He has no rush in closing the deal, talking about the car, or taking time during the test drive. I really appreciate that... it helped us feel comfortable and not rushed. He was friendly and personable, honest and helpful. Would definitely recommend him as a sales staff. Same goes for Matthew, who helped us during the post-purchase experience.

Dec 29, 2016

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2016 New Car Purchase

Great place to purchase a car & friendly staff. I would buy another vehicle here again. One thing that was forgotten was the paper plates but Kevin came by & delivered them personally.

Jul 27, 2016

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Dealership and service review.

I'm so grateful to the all the folks I met. Everyone was knowledgable and friendly. Thank you! Thank you! And thank you again! Also Thumbs up to Gilbert and Meagan in the service department!

Jul 01, 2016

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Great

Been with hyundai with 2 years and would continue business with them. The staff is always friendly and great. Gopal took care off all of our needs and wants of what we were looking for.

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Anthony Blount

Anthony Blount

Sales Consultant
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Dealership Experience 1 years 8 months
Industry Experience 1 years 9 months
Recent Reviews

Apr 19, 2021

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Absolute pleasure working with Anthony. 5 stars! Anthony...

Absolute pleasure working with Anthony. 5 stars! Anthony was very accommodating. My daughter will be pleased to work with him Sonny Naser was also wonderful to work with.

Mar 30, 2021

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Anthony & Sonny are wonderful people to work with!...

Anthony & Sonny are wonderful people to work with! They’ll do anything to make sure you get you approved, and they will go over details about the process. They’ll make sure you are 100% comfortable with new car before you head out! I wouldn’t be able to get my new car without them. Highly recommended!!

Feb 26, 2021

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We live in Tennessee and bought a Santa Fe from Anthony...

We live in Tennessee and bought a Santa Fe from Anthony in Texas. Anthony knew we were flying in and driving it home and offered to pick us up at the airport. He and Sonny went over the cars features so we would be comfortable before leaving the dealership. We were treated like family and made us feel very welcomed. They were awesome!!

Dec 30, 2020

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I planned to test drive cars at several dealerships today...

I planned to test drive cars at several dealerships today but only got to two. The second was South Point Hyundai and thanks to Anthony, I got exactly what I was looking for. Anthony respected my comfort level, taste, time and didn't insult my intelligence with obnoxious sales tactics. I enjoy buying a car only second to getting a root canal, but Anthony made the experience almost painless. Will be back for service and my next car.

Dec 24, 2020

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Anthony was very helpful and made sure I had everything I...

Anthony was very helpful and made sure I had everything I needed and made sure I knew everything about my knew Kona before leaving if I have any questions I can call him thank you Anthony

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Carter Palmer

Carter Palmer

Sales Consultant
Recent Reviews

Apr 30, 2021

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Great service with a smile, quick convenient and made me...

Great service with a smile, quick convenient and made me a deal I could not refuse, I will recommend to my friends and my coworkers

Jan 26, 2021

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🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬I retract everything good I...

🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 I retract everything good I ever posted about this dealership. As soon as we got home from finalizing the deal we put the car in the garage and since it was late and dark we turned on the garage light and noticed all types of scratches. Called Robert right back within 30 min of finalizing. He asked that we take it in the next day and they had to take it to the paint and body shop to buff out the scratches so he asked us to keep the car for the weekend and to drop it of Jan 3 and it's been in the shop since then. I drove it 3 days. 3 days!!! N they called me today 01/25 that the car was ready and back from being painted. Painted! My new car already has a pain job n it wasnt even anything we did. So anyhow I get there this evening and it was a horrible paint job. Door clearly didnt match and the opposite side had maybe like paint residue and had a dull appearance. It looks so bad. I'm so upset and I cried all the way home. They think it's ok because I have a loaner. No its NOT OK!! This is my new car and my 1st car payment is due in a week and I drove my car 3 x!!! So sad that they are quick to accommodate you and your wants and need before u make the deal and then after u are not important anymore. *********** **************Dec 28,2020 Well just wanna say that my whole experience @ Hyundai/ Genesis, from start to finish, was ⭐⭐⭐⭐⭐! Not ever knowing anything about Genesis vehicles Robert and Carter made sure I knew the in's n out's of my new purchase. Sat in the car with me and set up my phone and other little electronic devices thoroughly showing me all the features. Robert knew which car I was gonna choose even before I even thought I liked a moonlight blue color🤷‍♀️. Lol.. And the deal I got at the end of year sale was a cherry on top of the already amazing warranty of Genesis. Im.sonready to take a road trip in my luxurious capsule!! I've test driven other high end imports with more $000,0's at the end and I can honestly say Genesis by far satisfied all my want and needs and I know I will be safe most importantly. Thank u again Robert Pardon n Carter!! Forever grateful 🤘🏼

Oct 25, 2020

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I walked around the lot of the dealership looking at...

I walked around the lot of the dealership looking at Palisades. No salesman around, so I went inside and Carter helped me. I had some questions and wanted a demonstration of the sunroofs.. I was satisfied with his answer and found him easy to communicate with. Next will come the negotiation on the auto with sales manager ect. Will see how all that goes and what works out.

Oct 13, 2020

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Tim Palmer made our car buying experience seamless. That...

Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience

Jun 30, 2020

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Great fast service

Got a very good experience buying the new car. Carter and Mike provided me through the process so I got nice deal and the nice car!

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James Fisher

James Fisher

Finance Manager
Dealership Experience 11 months
Industry Experience 30 years 11 months
Recent Reviews

Apr 25, 2021

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Can not say enough about how smooth everyone made this...

Can not say enough about how smooth everyone made this happen,from Carlos and Pedro in sales to Fisher in finance and to Jay who went over some aspects of the car. Thank you all again.

Apr 15, 2021

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I never bought a new car, with the right person and...

I never bought a new car, with the right person and dealership, I ended up buying a new one. I highly recommend to purchase your vehicle at South Point Hyundai and look for Shawn. With his long experience in the car industry, he is very knowledgeable and provides an excellent customer service. Thank you South Point. Hope to do business with you again in the future.

Dec 13, 2020

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I felt for the most part we had honest conversations...

I felt for the most part we had honest conversations about what the dealership could do to meet my needs. Pouya was very communicative with me, knowledgeable about the product, and just likeable person to do business with.

Oct 31, 2020

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I was very blessed to have such a wonderful salesman....

I was very blessed to have such a wonderful salesman. Arturo took care of me and actually treated me as a person and not just as a sale. I finally found the right person. He’s the best and I’m glad I came here.

Oct 22, 2020

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Great service and good listener to what our needs were. I...

Great service and good listener to what our needs were. I look forward to my new car, I am a return customer with another great experience. Thank you

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Tim Palmer

Tim Palmer

Sales Consultant
Recent Reviews

Mar 31, 2021

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I came in with an idea of what kinda car I wanted & ended...

I came in with an idea of what kinda car I wanted & ended up leaving with the upgrade version of what I was expecting to get. Tim waste no time on finding me the best financing option for me including making sure I got the exact car I wanted plus more. My experience with Tim was amazing this is the first dealership that works to make sure your happy with your purchase but also making sure you have the best financing option that works with you.

Oct 13, 2020

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Tim Palmer made our car buying experience seamless. That...

Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience

Jul 01, 2020

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Initially it was difficult to determine how to get a...

Initially it was difficult to determine how to get a Genesis service scheduled on line. You can’t, Have to go in on initial service to be assigned a service writer. Gilbert Was assigned and did a good job.

Apr 12, 2020

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I was taken care above and beyond expectations. Gilbert...

I was taken care above and beyond expectations. Gilbert did an awesome job providing me the process and walkthrough my vehicle when my vehicle was returned to me.

Jan 28, 2020

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I had a great experience buying our car for our daughters...

I had a great experience buying our car for our daughters graduation gift. She loves her new car! Tim Palmer was a great salesman. Thank you, Andy Cerda

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Timmy Wiles

Timmy Wiles

Sales Consultant
Recent Reviews

Dec 07, 2020

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Timmy Wiles was amazing he made us feel as if he was...

Timmy Wiles was amazing he made us feel as if he was purchasing the car for himself instead of trying to sale me a vehicle he really kept it 100% real with us exceptional service from Tim.

Sep 05, 2020

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Fantastic! Such a friendly dealership. I loved the old...

Fantastic! Such a friendly dealership. I loved the old school paperwork & old school hospitality. Not like those shiny sleek sleazy corporate dealers. Glad I came here!

Aug 20, 2020

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I can't even tell you how amazing my experience with...

I can't even tell you how amazing my experience with Timmy Wiles was. He called me at 9am, based on my request for a vehicle they had, by noon my new car was in my drive way. We did everything over the phone and signed papers when Timmy personally delivered the car to my house. He explained everything to me (the finance guy Sheldon also explained the warranty, gap insurance, and other perks when he called me to go over the finance options) Timmy showed me how the new features work and set me up with Bluelink. Again I can't even explain how easy the process was. I love the new car and am so greatful for the wondeful experience.

Jun 24, 2020

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2020 Hyundai Elantra

I was recommended by my mom to South Point Hyundai. The service was excellent and the process of getting my new car was efficient. I went from a 2005 ford focus ZXW to a 2020 Hyundai Elantra. I appreciate Timmy Wiles, Zocimo Z Ugarte, and Sonny Naser for the excellent customer service that I have received today.

May 29, 2020

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Hyundai Salesman Goes the Extra Mile and Then Some!!!!

Buying a car is one of my least favorite things to do - right up there with dental work or dealing with lawyers. Most car dealerships are all about them! Sure they make it seem like they really care about you, the buyer, but their actions often show otherwise. My experience with South Point Hyundai was a rare exception! I attribute this both to the dealership and especially the salesperson I worked with - Timmy Wiles. So I was in the process of moving from San Diego to Austin. I needed a new SUV, and I wanted to take advantage of all these Covid deals. However, I didn't want to buy one from a dealer in San Diego and then have to drive it to Austin. So I needed to find a dealership in Austin who would work with me - remotely. This required a little creativity and a lot of willingness. I messaged a handful of dealerships in Austin one night, and to my surprise when I woke up the next day, I got a text from Timmy Wiles at South Point Hyundai (bright and early). Timmy was on point. He listened to my needs, hustled to find the Santa Fe we wanted, and then worked with us to make a great deal. He really went the extra mile to get us the incredible financing offer of no payments for 120 days, zero money down, and 0% interest. He got his finance team to overnight me all the paperwork, so I could work this deal remotely. Timmy even went the extra mile to refer me to local car insurance resources. I'm a tough and demanding buyer. I expect a lot for my business. South Point Hyundai and their super star, customer-conscious salesperson Timmy Wiles really earned my business and respect. One last thing I wanted to mention. We flew to Austin on a Sunday to start out new life. We had hoped to pick up our new Santa Fe upon arrival. However, the dealership was closed on Sundays. But our sales guy Timmy offered to pick us up at the airport in our new SUV. Who does something that kind these days? I can't say enough about the dealership and Timmy Wiles. If you're in the market for a new or used vehicle, give some strong consideration to South Point Hyundai, and ask for Timmy Wiles as your salesperson. In my experience, you can't go wrong!

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Corey Witherow

Corey Witherow

Service Foreman
Recent Reviews

Dec 11, 2020

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I brought my car in because the check engine light came...

I brought my car in because the check engine light came on. The people I worked with were extremely efficient and the service was fast. It was a great experience overall.

Dec 10, 2020

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I've been extremely pleased with the level of service and...

I've been extremely pleased with the level of service and quality from Southpoint. I've had any difficulties nor any problems with each visit.

Sep 15, 2020

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Highly advise taking your car here! Service was quick and...

Highly advise taking your car here! Service was quick and easy, and they supported me throughout the process. No complaints whatsoever, and will definitely be coming back

Jul 02, 2020

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Corey is excellent at customer service, exemplifies...

Corey is excellent at customer service, exemplifies thorough communication, and most importantly, is reliable at fixing issues! Thank you for fixing the Apple CarPlay in my Hyundai Santa Fe!!

Apr 14, 2020

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Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

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Jim Hayth

Jim Hayth

General Manager
Dealership Experience 12 years 4 months
Industry Experience 42 years
Recent Reviews

Dec 04, 2020

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They were very Friendly and informative. I really enjoyed...

They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!

Aug 06, 2020

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Ask for Shawn! Very attentive to my want, needs and...

Ask for Shawn! Very attentive to my want, needs and desire with this purchase. He worked hard to close this deal and get me the rate I needed. He showered us with great southern hospitality. Took the time to make sure I was knowledgeable about my new car & it’s features. He never pressured me throughout the process. Amazing service! You will not be disappointed. Definitely 5 stars. I’d give you ten if it were an option! Thank you Shawn!!!

May 02, 2020

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Art was very helpful knowledgeable about his cars. Made....

Art was very helpful knowledgeable about his cars. Made. It very easy to purchase without our ant hassle. Miles in finance and Jim H. Also made this possible

Apr 14, 2020

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Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

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Steve Borke

Steve Borke

Vehicle Exchange Manager
Dealership Experience 1 years
Industry Experience 15 years 5 months
Recent Reviews

Dec 03, 2020

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I purchased a new Hyundai Venue in September of 2020, and...

I purchased a new Hyundai Venue in September of 2020, and at the time was told they couldn’t find my spare key, so they would be getting me a brand new one. There were then 2 weeks of being told I’d get the key in the next couple days, only to be told another couple of days when that day arrived. I finally got fed up and asked to speak with a manager, and that’s when Steve came into the picture. He then continued to explain that the key had just been ordered that morning. Here I am 2 & 1/2months later, and I still don’t have a spare key. And guess what? Steve told me that it just got ordered last night and now won’t be here until next week. Will never do business with this dealership again.

Nov 19, 2020

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This was the most horrendous customer experience I have...

This was the most horrendous customer experience I have had in a long time. I generally let these things go by the wayside especially to give grace in light of the COVID-19 situation, but I was treated so poorly, I will never bring my car back to this dealership/service center nor purchase another car from this dealership which is a shame because we were loyal Hyundai customers and purchased/leased three cars from Sonny (who I adore). I had Ryan as my service manager when I dropped my car off, but mysteriously, 10 days later, Ryan no longer worked at the service department. Regardless, I received a call telling me my car was ready the day after I dropped it off, which I knew was a lie. Long story short, I shouldn't have received that call, and then I proceeded to receive a call apologizing for the misinformation. 10 days later, I hadn't received an actual update about the status of my car and I had to persistently call and text just to get an update. After talking with John, and Steve, and bothering the poor receptionist to death, I was able to talk through some recommendations for my car. I was then told (after my car had been in the shop for 15 days at this point) the car would be ready the next morning. Great- I went in the next morning to pick it up, and guess what, it was not ready. I shouldn't have been surprised with the terrible service I had received for the past 15 days. After waiting for an additional 45 minutes, having a minor melt-down in the waiting room, I finally got my car and I think these people were just so glad to have me out of their hair. Honestly, I had an AMAZING experience with Patricia has my consultant last year and she is the ONLY good thing about that department. This past experience was dreadful and I do not recommend working with these incredibly unprofessional people.

Oct 13, 2020

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Tim Palmer made our car buying experience seamless. That...

Tim Palmer made our car buying experience seamless. That is why we have purchased our families last 6 cars from South Point. Excellent buying experience

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Sheldon Hoffman

Sheldon Hoffman

Finance Manager
Dealership Experience 1 years 1 months
Industry Experience 42 years 6 months
Recent Reviews

May 05, 2021

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After having a less than favorable experience while...

After having a less than favorable experience while searching for a 2021 Hyundai Palisade in the Houston area we chose to expand our search to Austin and Round Rock. We located the desired SUV, color, package bench seat etc. I reached out to South Pointe Hyundai in a Sunday knowing they would be closed and I expected a call the following Monday. They have Concierge Service that called me back on Sunday almost immedialey! I received an email from Shawn Hamze and that became my sales manager. He confirmed they actually has the car, (which many deaers misrepresent) and after providing a Carmax price for my trade - Shawn provided the entire breakdown of trade, costs and monthly payment. I jumped in the car, drove to Ausitn from The Woodlands, Texas and had the BEST buying experience I've had. Shawn was incredible, fast, smart, detail oriented, and explained all the options of the car. Nothing sketchy. All honest. The finance mansger Sheldon Hoffman was a dream as well, Personable, honest and again direct to the deal. I will DEFINITELY make the 3 hour drive back the next time to seek a to purchase a Hyundai. Thank you for a wonderful experieince!!! FAIR PRICING NOTHING SKETCHY!

Mar 31, 2021

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I came in with an idea of what kinda car I wanted & ended...

I came in with an idea of what kinda car I wanted & ended up leaving with the upgrade version of what I was expecting to get. Tim waste no time on finding me the best financing option for me including making sure I got the exact car I wanted plus more. My experience with Tim was amazing this is the first dealership that works to make sure your happy with your purchase but also making sure you have the best financing option that works with you.

Dec 30, 2020

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I planned to test drive cars at several dealerships today...

I planned to test drive cars at several dealerships today but only got to two. The second was South Point Hyundai and thanks to Anthony, I got exactly what I was looking for. Anthony respected my comfort level, taste, time and didn't insult my intelligence with obnoxious sales tactics. I enjoy buying a car only second to getting a root canal, but Anthony made the experience almost painless. Will be back for service and my next car.

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Derrick Far

Derrick Far

Sales Consultant
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Dealership Experience 9 months
Recent Reviews

Jan 10, 2021

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Exceptional service from Derrick FarHe explained vehicle...

Exceptional service from Derrick Far He explained vehicle options I could understand Derrick very professional courteous excellent customer service & product knowledge Followup call answered questions

Dec 04, 2020

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They were very Friendly and informative. I really enjoyed...

They were very Friendly and informative. I really enjoyed my first experience buying a brand new car, all by myself! Pouya made it painless and enjoyable. While the rest of them team helped me a lot to make the right decision for me. Thank you so much! Definitely sticking with South Point Hyudai!

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Tyler Odom

Tyler Odom

Pre-Owned Sales Manager
Dealership Experience 2 years
Industry Experience 13 years
Recent Reviews

Jan 30, 2021

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We are a family of Hyundai lovers. Our cars in the last...

We are a family of Hyundai lovers. Our cars in the last 12 years have all been Hyundai. Love the car, the technology, comfort and affordability.tylerhas been our trusted dealer at South Point Hyundai. We’ve had the pleasure of buying 2 cars through him. He’s honest, great to work with and always gives us the best deals. Thanks Tyler for taking care of us!!

Nov 23, 2019

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Great experience all the way! Tyler was great,...

Great experience all the way! Tyler was great, Management- Jeff & Miles were great & very helpful! I would recommend South Point Hyundai to anyone i know. Thanks

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Pedro Romero

Pedro Romero

Sales Consultant
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Dealership Experience 1 years 8 months
Industry Experience 1 years 8 months
Recent Reviews

Apr 25, 2021

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Can not say enough about how smooth everyone made this...

Can not say enough about how smooth everyone made this happen,from Carlos and Pedro in sales to Fisher in finance and to Jay who went over some aspects of the car. Thank you all again.

Mar 18, 2021

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I worked with Pedro (Salesperson) and Riley (Finance...

I worked with Pedro (Salesperson) and Riley (Finance Manager). Pedro was extremely helpful and knowledgeable. Communication is GREAT at this dealership. I got my trade-in appraised, finance complete, new vehicle serviced and was on the road in under 2 hours! Everyone is so warm and friendly down to the receptionist. I felt so comfortable throughout the entire process. Hands down, the best car shopping experience I have ever had! Riley was very knowledgeable and gave me the best deal. Both gentlemen were truly transparent, no aggressive selling whatsoever. I will buy with them again. Oh and I LOVE my car! It's exactly what I wanted. I am overjoyed.

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Carolyn Smith

Carolyn Smith

Genesis Concierge
Dealership Experience 1 years
Industry Experience 1 years
Recent Reviews

Dec 25, 2020

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Excellent service, quality work and personable and...

Excellent service, quality work and personable and helpful staff. I will never go anywhere else they did a great job. Moreover, Patricia & John are the best !!!

Dec 10, 2020

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I've been extremely pleased with the level of service and...

I've been extremely pleased with the level of service and quality from Southpoint. I've had any difficulties nor any problems with each visit.

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Gerald Watson

Gerald Watson

Fixed Operations Support
Recent Reviews

Jan 28, 2021

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I had a similar bad experience recently. I scheduled my...

I had a similar bad experience recently. I scheduled my vehicle for mandatory safety recall and when I received my vehicle back, the gas fuel range had dropped 100 miles from when I had checked in. How could my vehicle lose 100 miles when it had not left the repair shop? I called Gerald Watson, Fixed Operations Director, and informed him of this issue. He tried to minimize and/or ignore the issue. He claimed his employees would never syphon gas and suggested gauges settle and readjust and that's why my fuel range dropped. Losing that much fuel would have allowed me to drive from North Austin to at least the south side of San Antonio. Again, how could something like this happen?

Aug 14, 2020

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My experience was not so pleasant. I had a scheduled...

My experience was not so pleasant. I had a scheduled appointment for a recall service but I had to wait for about 20 minutes for someone to assist me. When I came back to pick up my vehicle they were much more helpful and friendlier but my car was unlocked and had been ransacked. I spoke with the manager but he blamed it on homeless people. I didn't make a big scene about it because I noticed a big sign that says we are not responsible for your personal items but at the same time if I'm trusting you with my property you and your employees should be held responsible. Needless to say I won't be using South Hyundai anymore because they hire thieves and cover and make excuses for them.

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Bethany Cullen

Bethany Cullen

BDC
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Dealership Experience 2 years 2 months
Industry Experience 2 years 2 months
Recent Reviews

Oct 30, 2019

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Bethany is amazing! She was very responsive, had the car...

Bethany is amazing! She was very responsive, had the car waiting for us when we arrived at the dealership, and took great care of us. Eddie was amazing too! They both went above and beyond to make sure we were happy and satisfied customers. Bethany even followed up with us the next day to see if we had any questions and promptly called back with answers. Miles in finance also did a great job. Thank you for the awesome customer service!

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Andrew DeLeon

Andrew DeLeon

Service Advsior
Recent Reviews

Apr 30, 2021

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They can improve by doing their job in the service...

They can improve by doing their job in the service department. I had my vehicles towed there because it wouldn’t start and the one time it did, it was smoking. I figured I’d take it to dealer because of recalls that may be the cause of the smoking engine. Also thought they could do state inspection and oil change. My vehicle sat there for 3 or 4 days and only thing done was charge the battery. They followed up with ~ $2k worth of work that had nothing to do with anything. No state inspection done even though they said the did it, so they called me several times demanding pay, but I was at WORK doing my job successfully. Finally got some free time and made payment. Get a call ~ 2days later stating they never did the inspection after all and if I would like to come in and do it since I already paid. I said NO and wanted refund. Well, I had to argue over a couple days to get the refund. Worst place you can take your car. Salesman are your typical vultures and are not “friendly” if you’re not serious about purchasing. Never buying Hyundai brand again. This place ruined it for me.

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Samuel Estaniss

Samuel Estaniss

Sales Consultant
Recent Reviews

May 05, 2021

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Samuel E was amazing to work with! He was extremely...

Samuel E was amazing to work with! He was extremely professional, kind, and his customer service is next level! I will be sending all of my friends his way! Thank you for all of your help!!!

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Valentina Felska

Valentina Felska

Sales Consultant
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Dealership Experience 5 months
Recent Reviews

Apr 19, 2021

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By far the easiest car experience I've ever had....

By far the easiest car experience I've ever had. Valentina and crew were extremely professional, kind, understanding and definitely walked away satisfied. Highly recommend!

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Chris Hoelter

Chris Hoelter

Service Advisor
Dealership Experience 3 months
Industry Experience 16 years 4 months
Recent Reviews

Apr 09, 2021

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I was so happy that they were able to fit me in I thought...

I was so happy that they were able to fit me in I thought I was going to have to go somewhere else. I also didn’t have to wait longer what they had anticipated. Chris went above and beyond. Thank you for the awesome customer service.

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JP Sierra

JP Sierra

Parts Director
Dealership Experience 15 years 9 months
Industry Experience 25 years 7 months
Recent Reviews

Apr 14, 2020

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Large service department. Friendly staff. They can be a...

Large service department. Friendly staff. They can be a bit busy at time due to the volume of the store and the fact that it's the only Hyundai inside Austin but they seem to handle this greatly.

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Edwin Guzman

Edwin Guzman

Dispatcher / Lot Manager
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Michael Moore

Michael Moore

Service Advisor
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Donnie Wetsel

Donnie Wetsel

Fixed Operations Director
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